<font face="arial" size="4"><p style="margin:0;padding:0;font-family: arial; font-size: 14pt; word-wrap: break-word;">i have had this happen, but only with one very elderly customer who didnt know what he was doing. he is 93 now, and has wisely hired a neighbor to maintain his system.</p>
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<p style="margin:0;padding:0;font-family: arial; font-size: 14pt; word-wrap: break-word;">having people "press buttons" who dont understand their function or correct settings is a recipe for problems. a ruined battery bank is an expensive lesson.</p>
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<p style="margin:0;padding:0;font-family: arial; font-size: 14pt; word-wrap: break-word;">in all my years of designing and building systems (mostly all off-grid) i only had one customer who was so challenged with flying the system, that after she destroyed two sets of battery banks in 5 years, she decided living off-grid was too complicated, and she moved back to town. she rented her place and the renters actually operated the system with no problem.</p>
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<p style="margin:0;padding:0;font-family: arial; font-size: 14pt; word-wrap: break-word;">the point is, some people are better at understanding and operating a battery/inverter/solar system than others. sure, the MATE could be easier, but i have never had any difficulty navigating and changing the menu settings and options. usually it is "operator/customer error".</p>
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<p style="margin:0;padding:0;font-family: arial; font-size: 14pt; word-wrap: break-word;">todd</p>
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<p style="margin:0;padding:0;margin: 0; padding: 0; font-family: arial; font-size: 14pt; word-wrap: break-word;"><br /><br />On Saturday, July 11, 2015 12:30pm, "William Miller" <william@millersolar.com> said:<br /><br /></p>
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<p style="margin:0;padding:0;margin: 0; padding: 0; font-family: arial; font-size: 14pt; word-wrap: break-word;">> Friends:<br />> <br />> How many of you have customers who have accidentally engaged the "drop" function<br />> or disabled all battery charge functions whilst simply trying to stop a generator<br />> or EQ cycle? I have seen customers ruin battery banks by mistaking these<br />> functions.<br />> <br />> I think it is a big mistake to put these similar-appearing functions together. The<br />> drop and charge functions really should be behind a password or deleted<br />> altogether. Either function can be accomplished by opening the correct circuit<br />> breaker.<br />> <br />> I am engaged in a conversation with Outback strongly encouraging them to fix this<br />> problem. More voices would help.<br />> <br />> William Miller<br />> <br />> <br />> _______________________________________________<br />> List sponsored by Redwood Alliance<br />> <br />> List Address: RE-wrenches@lists.re-wrenches.org<br />> <br />> Change listserver email address & settings:<br />> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br />> <br />> List-Archive:<br />> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html<br />> <br />> List rules & etiquette:<br />> www.re-wrenches.org/etiquette.htm<br />> <br />> Check out or update participant bios:<br />> www.members.re-wrenches.org<br />> <br />></p>
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