<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 255); font-size: 14px; "><div><div>Sequoya/William,</div><div>Is the neighbour/neighbourhood simply complaining to the system owner, or are they formally complaining to the city/town?</div><div><font class="Apple-style-span">I would suggest that it should be up to the complainant to perform the study that proves that glare is an issue. Would this not be the case? I guess each jurisdiction would have its own regulations for these matters, but I would think that the complainer would have to justify the complaint before putting any burden on anyone else. </font></div><div><br></div><div>"exaggerating or fabricating…" is almost certainly the case. Does the sun not reflect off the metal roof as well (if it is tin/silver in colour)? Or from any windows? Would they want the metal roof to be replaced or windows relocated as well? </div><div><br></div><div>Many surfaces will produce a glare/reflection on a certain point given the right angles (time of day/year). Is it reasonable to complain to your city/town that the "new building" across the street sends a glare into your kitchen blinding you while you eat breakfast? What about if that new highrise across from your office building blinds you while you sit at your office desk? Who do you complain to, your city for allowing it to happen or to your boss, hoping for a new office?</div><div><br></div><div>I don't envy you. Complainers are tough to deal with. Good luck! (maybe suggest that your customer offers to buy the complainer a gift card for some new curtains/blinds, as a peace offering)</div><div><font class="Apple-style-span"><br></font></div><div>There is a college in this area that is working on a great renewable energy training program and they are being given a hard time for wanting to install a few large pole mounted arrays about 1000ft or so from a major highway, because of reflection concerns!!! Now this is in a rural area that has many tin sided and roofed barns and sheds. Apparently they are having to submit reflection studies. I would have a hard time believing that a farmer would have to submit the same studies when building a new barn in the same area.</div><div> </div><div>Benn </div><div><font class="Apple-style-span"><br></font></div><div>DayStar Renewable Energy Inc. </div><div>www.daystarsolar.ca * Ph: 780-906-7807 </div><div>Construction Electrician Solar Photovoltaic Systems Certified</div><div>Certificate # 0007S</div><div>HAVE A SUNNY DAY</div><div style="font-family: Capitals, sans-serif; "><font class="Apple-style-span" face="Consolas,monospace"><br></font></div><div style="font-family: Capitals, sans-serif; "><font class="Apple-style-span" face="Consolas,monospace"><br></font></div><div style="font-family: Consolas, monospace; font-size: 12px; "><br></div></div><div style="font-family: Consolas, monospace; font-size: 12px; "><br></div><div style="font-family: Consolas, monospace; font-size: 12px; ">On 20/08/12 2:06 PM, "William Miller" <<a href="mailto:william@millersolar.com">william@millersolar.com</a>> wrote:</div><div style="font-family: Consolas, monospace; font-size: 12px; "><br></div><blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE" style="font-family: Consolas, monospace; font-size: 12px; border-left-color: rgb(181, 196, 223); border-left-width: 5px; border-left-style: solid; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 5px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 5px; "><div>Sequoya:</div><div><br></div><div>It is possible the complainant may be exaggerating or even fabricating the </div><div>claims of glare. Before I did anything, I would perform a study to </div><div>determine if the angles of incidence really support the complaint. This </div><div>involves some trigonometry and possibly CAD work. I would be happy to </div><div>brainstorm an approach with you off-line.</div><div><br></div><div>Sincerely,</div><div><br></div><div>William Miller</div><div><br></div><div><br></div><div>At 11:21 AM 8/20/2012, you wrote:</div><blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE" style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5; MARGIN:0 0 0 5;"><div>Content-Type: multipart/alternative;</div><div> boundary="----=_NextPart_000_0468_01CD7EC5.F4621C60"</div><div>Content-Language: en-us</div><div><br></div><div>We have a customer who is up against a very unhappy neighborhood in </div><div>Wyoming regarding his solar installation. It consists of 24, Schott Poly </div><div>mods flush mounted on a 4/12 pitch, metal standing seam roof. The next </div><div>door neighbor is complaining that the glare from the modules is blinding </div><div>him at certain points in the day (and year).</div><div><br></div><div>Has anyone come up against this issue and do you have any solutions that </div><div>we may employ (i.e. anti-glare film, some kind of coating, a shade cloth). </div><div>The customer is more than happy to lose efficiency instead of losing the </div><div>entire installation.</div><div><br></div><div>Thanks-</div><div><br></div><div>Sequoya Cross</div><div>Backwoods Solar Electric Systems</div><div><br></div><div><br></div><div><br></div><div>_______________________________________________</div><div>List sponsored by Home Power magazine</div><div><br></div><div>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a></div><div><br></div><div>Options & settings:</div><div><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a></div><div><br></div><div>List-Archive: </div><div><a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a></div><div><br></div><div>List rules & etiquette:</div><div>www.re-wrenches.org/etiquette.htm</div><div><br></div><div>Check out participant bios:</div><div>www.members.re-wrenches.org</div><div><br></div><div><br></div><div>Internal Virus Database is out of date.</div><div>Checked by AVG - www.avg.com</div><div>Version: 8.5.455 / Virus Database: 271.1.1/5097 - Release Date: 06/27/12 </div><div>18:34:00</div></blockquote><div><br></div><div>Miller Solar</div><div>Voice :805-438-5600</div><div>email: <a href="mailto:william@millersolar.com">william@millersolar.com</a></div><div><a href="http://millersolar.com">http://millersolar.com</a></div><div>License No. C-10-773985</div><div><br></div><div>_______________________________________________</div><div>List sponsored by Home Power magazine</div><div><br></div><div>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a></div><div><br></div><div>Options & settings:</div><div><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a></div><div><br></div><div>List-Archive: <a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a></div><div><br></div><div>List rules & etiquette:</div><div>www.re-wrenches.org/etiquette.htm</div><div><br></div><div>Check out participant bios:</div><div>www.members.re-wrenches.org</div><div><br></div><div><br></div></blockquote></body></html>