<DIV style="font-family:Arial, sans-serif; font-size:10pt;"><DIV>Since most of our initial sales start with a phone call from somebody saying - "they want to buy some solar panels" , I start with asking a few questions to see if they really have a need but are not sure what to ask for. After a brief conversation it will soon become clear how serious they are and by then I explain that this is a process that requires a site visit, review of any shading or electrical issues, roof structural issues, and check of all energy using devices to make sure everything is as energy efficient as possible. </DIV>
<DIV> </DIV>
<DIV>I point out that before we can provide a firm price, we also need to have a longer conversation than a phone call so we can show them all of the many options and designs available since we also do many battery based systems. Before ending the call I let them know that yes we do charge for this initial site, but if they later purchase a system from us, we will credit this initial fee in full towards the purchase price. I also point out that if they decide later that this was not what they thought or a system was too expensive, most find the written report will still help them reduce their energy usage as we address all of their existing lighting, kitchen appliances, and HVAC systems and point out any problem areas.</DIV>
<DIV> </DIV>
<DIV>Remember, like all things in this life, you get what you pay for and if they get the information for free, that is about what they think it is worth.</DIV>
<DIV> </DIV>
<DIV>Jeff Yago</DIV><BR> <BR><HR>Netscape. Just the Net You Need.</DIV>