<DIV style="font-family:Arial, sans-serif; font-size:10pt;"><DIV>I have been compiling sales contract's terms and sent to me from many of you off list to see if I could come up with a standard form of contract terms that I will distribute to anyone why has contacted me off list for a copy. The idea is to give newer installers some "clauses" they might not think to add until they get bit. Bob O has volunteered to pass this along to the NABCEP attorney for a look-see when completed, and I hope this will be helpful to all.</DIV>
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<DIV>On another note, as part of this process I would like to include other information that might be helpful since we as yet do not have a real trade association just for installers that would deal with these common issues. Here are the other questions and you can contact me off list as I always keep everything confidential:</DIV>
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<DIV>1. Do you have some type of retail store or public display area in addition to your installation work?</DIV>
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<DIV>2. If so, do you offer "parts" like inverters, charge controllers, or hard-to-find solar hardware, or only sell turn key systems?</DIV>
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<DIV>3. Do you purchase factory direct for most items or from one of the main whole-sellers?</DIV>
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<DIV>4. If you also sell retail "parts" or other over the counter solar items, what percent mark-up do you try for, or do you just sell at manufacturer's suggested retail price?</DIV>
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<DIV>5. Do you have a web site that includes a "basket" for selling these solar items, or do you have a web site that lists complete systems with pricing, or just an informational web site?</DIV>
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<DIV>6. Have you sold enough systems of similar size to start offering "packaged" pricing for typical system sizes, or are you still quoting each specific job based on a job specific bill of material?</DIV>
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<DIV>7. Do you warehouse larger quantities of modules and inverters, or order for each project with just a few items on hand?</DIV>
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<DIV>8. Have you had problems with credit cards being back-charged or voided after shipment, and if you have, how did you reduce this problem?</DIV>
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<DIV>9. Have you had modules or inverters damaged in shipment, and has this ever happened and not be discovered until after acceptance of delivery? </DIV>
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<DIV>10. What advertising have you found to be the most cost effective?</DIV>
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<DIV>Thanks, A summary of all replys will be added to the contract terms we are completing and distributed to all in a format you can cut and paste as needed.<BR><BR> Jeff Yago,P.E., CEM <BR> NABCEP Certified <BR> DTI Solar<BR> email: jryago@netscape.com<BR> </DIV><BR> <BR><HR>Netscape. Just the Net You Need.</DIV>