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Not true Jason we have inherited a system from a company that is defunct. It was a matter of going through and collecting all the relevant model and serial numbers and we went through a minor process. This was a year back. It wasn’t too complicated, but we


 had to jump through a couple of hoops. SolarEdge was actually pretty helpful. <br id="lineBreakAtBeginningOfSignature">


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<blockquote type="cite">On May 5, 2026, at 7:26 PM, Kirk Herander via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br>


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<div class="gmail_default" style="font-family:verdana,sans-serif">Jason,</div>


<div class="gmail_default" style="font-family:verdana,sans-serif">Please contact me off list.</div>


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<div class="gmail_default" style="font-family:verdana,sans-serif">I just went through this last week. And even my inside tech could not make it work. Their transfer procedure is totally f'ed up.</div>


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<div class="gmail_default" style="font-family:verdana,sans-serif">Both you and the customer must sign up for a new "customer" number. Then the online paperwork will be accepted and create a transfer case #.</div>


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<div dir="ltr" class="gmail_attr">On Tue, May 5, 2026 at 8:47 PM Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br>


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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Does anyone have a good inside SolarEdge contact


<span style="border-style:none;background:none">that</span> can assist me with their abysmal customer service department? </div>


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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br>


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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I was just told that the only


<span style="border-style:none;background:none">way to get access to</span> a new


<span style="border-style:none;background:none">clients</span> monitoring system <span style="border-style:none;background:none">


is to get</span> the original contractor to turn it over to me. That original contractor? The bankrupt Titan Solar.</div>


<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br>


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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">The homeowner was never granted monitoring access years ago.</div>


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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">SolarEdge has become impossible to work with. I don't know how they are still in business.</div>


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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</div>


<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Florida Solar Design Group</div>


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<a name="m_541061785413223985_SignatureSanitizer__MailAutoSig" style="font-size:10pt"><b>Kirk Herander / </b></a><b style="font-size:10pt"><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar" style="color:blue" target="_blank">kirkh@vermont.solar</a></b></p>


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<span style="font-size:10pt"><b>Owner|Principal, VT Solar, LLC</b></span></p>


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<span style="font-size:10pt"><b><i>Celebrating our 35<sup>th</sup> Anniversary 1991-2026!!</i></b></span></p>


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<span style="font-size:10pt">dba Vermont Solar Engineering</span><br>


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