<div dir="ltr"><div dir="ltr"><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Maybe when selling new batteries. I recently tried to get support <span class="gmail-Asgive gmail-ng" style="border-style:none;background:none"><span class="Asgive ng" style="border-style:none;background:none">with</span></span> faulty HD Wave inverters connected to LG RESU batteries, and I eventually gave up. SolarEdge was completely useless. They couldn't even tell me which current generation inverter would work as a replacement, even if I <span class="gmail-Q6ibn gmail-ng" style="border-style:none;background:none"><span class="Q6ibn ng" style="border-style:none;background:none">were to buy</span></span> new inverters <span class="gmail-Asgive gmail-ng" style="border-style:none;background:none">rather than go down the warranty path.</span></div></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span class="gmail-Asgive gmail-ng" style="border-style:none;background:none"><br></span></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span class="gmail-Asgive gmail-ng" style="border-style:none;background:none">They are happy to support current generation equipment <span class="Asgive ng" style="border-style:none;background:none">in support of</span> sales, but legacy products are very poorly supported. They also started sending out Home Hub inverters as warranty replacements for HD <span class="Asgive ng" style="border-style:none;background:none">Waves, and sometimes</span> the conduit entries don't line up, <span class="Asgive ng" style="border-style:none;background:none">so there is</span> significant electrical rework - and no additional compensation.</span></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span class="gmail-Asgive gmail-ng" style="border-style:none;background:none"><br></span></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span class="gmail-Asgive gmail-ng" style="border-style:none;background:none">I'm surprised to hear <span class="Asgive ng" style="border-style:none;background:none">of anyone having</span> good experiences with this company. Maybe it's the area I live in, <span class="Asgive ng" style="border-style:none;background:none">but the</span> Titan Solars <span class="Asgive ng" style="border-style:none;background:none">of the world </span>installed a lot of their <span class="En ng" style="border-style:none;background:none">product</span>.</span></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><br></div><div><br>Jason Szumlanski<br></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Tue, May 5, 2026 at 10:43 PM David Coale <<a href="mailto:david2coale@gmail.com">david2coale@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Yes, the <span style="border-style:none;background:none">Solar Edge</span> tech support stinks, unless you are doing a system with a battery. Then you get someone that really knows what they are talking about. For transfer of monitoring to another installer, use this link or the chatbot:</div><div><br></div><div>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"Times New Roman""><a href="https://www.solaredge.com/us/site-transfer" target="_blank"><span style="font-size:10.5pt;font-family:Helvetica;color:blue">https://www.solaredge.com/us/site-transfer</span></a><span style="font-size:10.5pt;font-family:Helvetica;color:black"><span></span></span></p>
</div><div><br></div><div>Hope that helps,</div><div><br></div><div>David</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 5, 2026 at 5:47 PM Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div><div style="font-family:arial,helvetica,sans-serif">Does anyone have a good inside SolarEdge contact <span style="border-style:none;background:none">that</span> can assist me with their abysmal customer service department? </div></div><div style="font-family:arial,helvetica,sans-serif"><br></div><div style="font-family:arial,helvetica,sans-serif">I was just told that the only <span style="border-style:none;background:none">way to get access to</span> a new <span style="border-style:none;background:none">clients</span> monitoring system <span style="border-style:none;background:none">is to get</span> the original contractor to turn it over to me. That original contractor? The bankrupt Titan Solar.</div><div style="font-family:arial,helvetica,sans-serif"><br></div><div style="font-family:arial,helvetica,sans-serif">The homeowner was never granted monitoring access years ago.</div><div style="font-family:arial,helvetica,sans-serif"><br></div><div style="font-family:arial,helvetica,sans-serif">SolarEdge has become impossible to work with. I don't know how they are still in business.</div><div style="font-family:arial,helvetica,sans-serif"><br></div><div style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</div><div style="font-family:arial,helvetica,sans-serif">Florida Solar Design Group</div><div><div dir="ltr" class="gmail_signature"></div></div></div>
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