<div dir="ltr"><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">This is the exact email I received from SolarEdge (personal information redacted):</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">-----------</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(68,68,68);font-family:Arial,Helvetica,sans-serif;font-size:14px;background-color:rgb(250,250,250)">This is regarding your inverter SN: XXXXXXXXX-0E and here is your case number: 6728929</span><br style="color:rgb(68,68,68);font-family:Arial,Helvetica,sans-serif;font-size:14px;background-color:rgb(250,250,250)"><span style="color:rgb(68,68,68);font-family:Arial,Helvetica,sans-serif;font-size:14px;background-color:rgb(250,250,250)">This inverter is currently on <span style="border-style:none;background:none">site: LastName, FirstName TSPXXXXXX which is under company</span> Titan Solar Power. You will have to take <span style="border-style:none;background:none">over the site and disable the inverter from the site</span> and add it to the new monitoring site you have created. If you want us to do <span style="border-style:none;background:none">that then we will need and</span> email from the original installer company</span></div></div><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">-----------</div><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">But I can't take over the site, and Titan Solar is out of business. So they have given me no <span class="Asgive ng" style="border-style:none;background:none">options, are</span> are completely unresponsive after multiple emails and days of waiting. This <span class="Asgive ng" style="border-style:none;background:none">is totally unacceptable customer service.</span> I would call, but I can only understand about 25% of the people who answer the phone there (I have a hearing disability, and the thick accents are very hard to understand). Chat is <span class="Q6ibn ng" style="border-style:none;background:none">useless -</span> they tell me I have to call.</div><br></div><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I recall a similar <span class="Asgive ng" style="border-style:none;background:none">thread</span> a while back where Wrenches had significantly different experiences with SolarEdge. I find that remarkable. I wonder why that is. Are we <span class="Asgive ng" style="border-style:none;background:none">getting</span> directed to different call centers, perhaps? Very strange.</div></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div><br>Jason Szumlanski<br>Principal Solar Designer | Florida Solar Design Group<br>NABCEP Certified Solar Professional (PVIP)<br>Florida State Certified Solar Contractor CVC56956<br>Florida Certified Electrical Contractor EC13013208<br></div><div><br></div><div><br></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, May 6, 2026 at 8:51 AM Dana Orzel via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">



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Not true Jason we have inherited a system from a company that is defunct. It was a matter of going through and collecting all the relevant model and serial numbers and we went through a minor process. This was a year back. It wasn’t too complicated, but we
 had to jump through a couple of hoops. SolarEdge was actually pretty helpful. <br id="m_7849155171511640531m_520055306895017426lineBreakAtBeginningOfSignature">
<div dir="ltr">Sent from my iPad</div>
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<blockquote type="cite">On May 5, 2026, at 7:26 PM, Kirk Herander via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br>
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<div class="gmail_default" style="font-family:verdana,sans-serif">Jason,</div>
<div class="gmail_default" style="font-family:verdana,sans-serif">Please contact me off list.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:verdana,sans-serif">I just went through this last week. And even my inside tech could not make it work. Their transfer procedure is totally f'ed up.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:verdana,sans-serif">Both you and the customer must sign up for a new "customer" number. Then the online paperwork will be accepted and create a transfer case #.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br>
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<div dir="ltr" class="gmail_attr">On Tue, May 5, 2026 at 8:47 PM Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br>
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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Does anyone have a good inside SolarEdge contact
<span style="border-style:none;background:none">that</span> can assist me with their abysmal customer service department? </div>
</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br>
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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I was just told that the only
<span style="border-style:none;background:none">way to get access to</span> a new
<span style="border-style:none;background:none">clients</span> monitoring system <span style="border-style:none;background:none">
is to get</span> the original contractor to turn it over to me. That original contractor? The bankrupt Titan Solar.</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">The homeowner was never granted monitoring access years ago.</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br>
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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">SolarEdge has become impossible to work with. I don't know how they are still in business.</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br>
</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Florida Solar Design Group</div>
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<a name="m_7849155171511640531_m_520055306895017426_m_541061785413223985_SignatureSanitizer__MailAutoSig" style="font-size:10pt"><b>Kirk Herander / </b></a><b style="font-size:10pt"><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar" style="color:blue" target="_blank">kirkh@vermont.solar</a></b></p>
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