<div dir="auto"><div>That's what tech support told you? If so I would call again and press them. In my experience they have responded well to a sternly worded email in the rare occasion that I got a difficult representative. </div><div dir="auto">It's funny I often hear complaints about them but my experience has been great over the years. Never once had an RMA denied. Sometimes I have had to be persistent but nothing ridiculous.</div><div><br></div><div data-smartmail="gmail_signature"><br>    </div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Tue, May 5, 2026, 5:44 PM Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Does anyone have a good inside SolarEdge contact <span style="border-style:none;background:none">that</span> can assist me with their abysmal customer service department? </div></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I was just told that the only <span style="border-style:none;background:none">way to get access to</span> a new <span style="border-style:none;background:none">clients</span> monitoring system <span style="border-style:none;background:none">is to get</span> the original contractor to turn it over to me. That original contractor? The bankrupt Titan Solar.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">The homeowner was never granted monitoring access years ago.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">SolarEdge has become impossible to work with. I don't know how they are still in business.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Florida Solar Design Group</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"></div></div></div>
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