<div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Jason,</div><div class="gmail_default" style="font-family:verdana,sans-serif">Please contact me off list.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I just went through this last week. And even my inside tech could not make it work. Their transfer procedure is totally f'ed up.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Both you and the customer must sign up for a new "customer" number. Then the online paperwork will be accepted and create a transfer case #.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 5, 2026 at 8:47 PM Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Does anyone have a good inside SolarEdge contact <span style="border-style:none;background:none">that</span> can assist me with their abysmal customer service department? </div></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I was just told that the only <span style="border-style:none;background:none">way to get access to</span> a new <span style="border-style:none;background:none">clients</span> monitoring system <span style="border-style:none;background:none">is to get</span> the original contractor to turn it over to me. That original contractor? The bankrupt Titan Solar.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">The homeowner was never granted monitoring access years ago.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">SolarEdge has become impossible to work with. I don't know how they are still in business.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Florida Solar Design Group</div><div><div dir="ltr" class="gmail_signature"></div></div></div>
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</blockquote></div><div><br clear="all"></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><p></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><a name="m_541061785413223985_SignatureSanitizer__MailAutoSig" style="font-size:10pt"><b><img width="96" height="72" src="https://ci3.googleusercontent.com/mail-sig/AIorK4zIGox3hmaGW8StlnANQvRdXBrTEgpee6ZmV_8h-pfWcEl7lwlqfhSqd2PgPh89cgzwpzfUzuuIGxKE"><br></b></a></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><a name="m_541061785413223985_SignatureSanitizer__MailAutoSig" style="font-size:10pt"><b>Kirk Herander / </b></a><b style="font-size:10pt"><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar" style="color:blue" target="_blank">kirkh@vermont.solar</a></b></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><b>Owner|Principal, VT Solar, LLC</b></span></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><b><i>Celebrating our 35^th Anniversary 1991-2026!!</i></b></span></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt">dba Vermont Solar Engineering</span><br></p><p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt">802.559.1225</span></p></div></div>
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