<div dir="ltr">Word has it that Showalter is going to be at the NABCEP conference in March, I think maybe as a presenter. Bottom line is for all of us attending the conference we should make it known in a professional manner that we need Outback and that what he is doing is a great disservice to us installers and our client base.<div><br></div><div>Christopher</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Sat, Feb 28, 2026 at 12:39 PM Tyrone Houck via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><div>Ive had good luck with Zonna as a source for legacy boards... though new g/vfx fet boards may be getting scarce..</div><div><br></div><div><br> </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, Feb 28, 2026, 9:20 AM Nick Lucchese via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Scot and any others considering EG4,</div><div><br></div>Strongly consider taking this migration choice of equipment to a manufacturer that has supported us for decades, Midnite Solar/Power. The AIO has been great for many of us and keeps getting better all the time. I understand some of you are not bothered by the behemoth known as EG4/Signature and their Outback ownership but as a group of longtime Wrenches we need to acknowledge their efforts of undermining the decades of systems we've installed meticulously on thousands of important households across the continent. Sending rebuildable equipment to e-waste is not and has never been acceptable nor is the argument that open loop communications is prone to more problems than close loop. Think wisely before you hand your future liabilities to a company that is undermining your legacy. For well over 20 years Midnite Solar and everyone involved with the company has never let many of us down and Midnite Power is following in the footsteps.<div><br></div><div>I understand that manufacturers cannot indefinitely commit the resources to keep a product alive. Not only can I no longer find most board replacements for legacy VFX inverters but Showalter's handling of everything Outback might be the most disrespectful things anyone in our industry has ever done to our decades of work. <br><div><br></div><div>Nick<br><div><br></div><div><div style="font-size:0.875rem;padding:20px 0px 0px;font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><br><table cellpadding="0" style="border-collapse:collapse;margin-top:0px;width:auto;font-size:0.875rem;display:block"><tbody style="display:block"><tr style="height:auto;display:flex"><td style="padding:0px;vertical-align:top;width:1106.34px;line-height:20px;display:block;max-height:20px"><table cellpadding="0" style="border-collapse:collapse;table-layout:fixed;width:1106.34px"><tbody><tr><td style="display:flex"><h3 style="overflow:hidden;font-size:0.75rem;font-weight:inherit;margin:inherit;text-overflow:ellipsis;color:rgb(95,99,104);line-height:20px"><span role="gridcell" style="font-variant-ligatures:no-contextual;font-feature-settings:"liga" 0"><span name="Howard Scot Arey via RE-wrenches" style="color:rgb(31,31,31);font-size:0.875rem;font-weight:bold;display:inline;vertical-align:top;line-height:20px"><span style="vertical-align:top">Howard Scot Arey via RE-wrenches</span></span><span></span></span></h3><h3 style="overflow:hidden;font-size:0.75rem;font-weight:inherit;margin:inherit;text-overflow:ellipsis;color:rgb(95,99,104);line-height:20px"></h3></td></tr></tbody></table></td><td style="text-align:right;vertical-align:top;max-height:20px;display:flex"><div style="padding:0px;display:flex"><span title="Feb 27, 2026, 5:38 PM" alt="Feb 27, 2026, 5:38 PM" role="gridcell" id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4763" style="vertical-align:top;margin:0px;font-size:0.75rem;color:rgb(94,94,94);display:block;line-height:20px"><span id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4764">Feb 27, 2026, 5:38 PM (14 hours ago)</span></span><div id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4765" style="line-height:0;height:20px;margin-left:10px;padding:10px;text-align:center;width:20px"><div role="checkbox" aria-checked="false" aria-label="Not starred" id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4766" style="display:inline-block;height:20px;outline:0px"><span id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4767" style="display:inline-flex;height:20px;width:20px;padding:0px;margin:0px;border:none;outline:none"></span></div></div></div></td><td style="text-align:right;vertical-align:top;display:flex"></td><td rowspan="2" style="text-align:right;vertical-align:top;display:inline-flex;max-height:20px"><div id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4768"><button id="m_2363099959595005112m_8912062783917772632gmail-sjs_701" disabled aria-label="You can't react with an emoji to a group" 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style="vertical-align:top">RE-wrenches</span></span></div><div aria-haspopup="true" role="button" id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4770" aria-label="Show details" style="display:inline-flex;margin-left:4px;vertical-align:top;border:none;outline:none"><img src="https://mail.google.com/mail/u/1/images/cleardot.gif" alt="" style="background: url("https://ci3.googleusercontent.com/meips/ADKq_NYV2Or50ypV91q2_cRmF0R7YnTaptikVlQKU3MYUxIPOjCgL4OiX1XeB3Ljtr3ED_nQp6KBgm7p9KO1TspYnkzjeCUBICL0nmCBvjg_4ehtXl8uFUnoauN1bgzRHBQ6mqcNR2ik6yRjBWHdbkC79Q=s0-d-e1-ft#https://www.gstatic.com/images/icons/material/system_gm/1x/arrow_drop_down_black_20dp.png") center center / 20px no-repeat; padding: 0px; vertical-align: baseline; height: 20px; width: 20px; border: none; margin: 0px 0px 0px auto; display: flex; opacity: 0.71;"></div></td></tr></tbody></table></td></tr></tbody></table></div><div id="m_2363099959595005112m_8912062783917772632gmail-:6c0" style="font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:medium"><div id="m_2363099959595005112m_8912062783917772632gmail-:6c1"><div></div><div></div></div><div id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4771"></div><div style="display:flex"></div></div><div style="font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:medium"><div id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4772"></div><div id="m_2363099959595005112m_8912062783917772632gmail-:6cd"></div><div id="m_2363099959595005112m_8912062783917772632gmail-:6c3" style="direction:ltr;margin:8px 0px 0px;padding:0px;font-size:0.875rem;overflow-x:hidden"><div id="m_2363099959595005112m_8912062783917772632gmail-:6c2" style="direction:ltr;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;font-kerning:auto;font-feature-settings:normal;font-stretch:normal;font-size:small;line-height:1.5;font-family:Arial,Helvetica,sans-serif;overflow:auto hidden"><div id="m_2363099959595005112m_8912062783917772632gmail-avWBGd-4775"><div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(33,33,33)">Good to know of the good support from EG4. Have never installed one before. But I will.</div><span style="color:inherit"><div id="m_2363099959595005112m_8912062783917772632m_-2615225693557826935ms-outlook-mobile-body-separator-line" dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><div dir="auto" style="font-size:12pt"><br></div></div><div id="m_2363099959595005112m_8912062783917772632m_-2615225693557826935ms-outlook-mobile-signature" dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><div dir="auto" style="font-size:12pt"><b>Howard "Scot" Arey</b></div><div dir="auto" style="font-size:12pt"><b>Owner, Solar CenTex</b></div><div dir="auto" style="font-size:12pt"><br></div><div dir="auto" style="font-size:12pt">NABCEP PV Installation Professional</div><div dir="auto" style="font-size:12pt">TECL 29755</div><div dir="auto" style="font-size:12pt">254-300-1228 </div></div></span></div></div></div></div></div></div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Feb 27, 2026 at 5:38 PM Howard Scot Arey via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(33,33,33)">Good to know of the good support from EG4. Have never installed one before. But I will.</div><div id="m_2363099959595005112m_8912062783917772632m_-2615225693557826935ms-outlook-mobile-body-separator-line" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt" dir="auto"><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><br></div></div><div style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt" id="m_2363099959595005112m_8912062783917772632m_-2615225693557826935ms-outlook-mobile-signature" dir="auto"><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><b>Howard "Scot" Arey</b></div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><b>Owner, Solar CenTex</b></div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><br></div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt">NABCEP PV Installation Professional</div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt">TECL 29755</div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt">254-300-1228 </div></div><div dir="auto" id="m_2363099959595005112m_8912062783917772632m_-2615225693557826935mail-editor-reference-message-container"><br><hr style="display:inline-block;width:98%"><div id="m_2363099959595005112m_8912062783917772632m_-2615225693557826935divRplyFwdMsg" style="font-size:11pt" dir="auto"><b>From:</b> Jerry Shafer <<a href="mailto:jerrysgarage01@gmail.com" rel="noreferrer" target="_blank">jerrysgarage01@gmail.com</a>><br><b>Sent:</b> Friday, February 27, 2026 6:47:51 PM<br><b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br><b>Cc:</b> <a href="mailto:scot.arey@solarcentex.com" rel="noreferrer" target="_blank">scot.arey@solarcentex.com</a> <<a href="mailto:scot.arey@solarcentex.com" rel="noreferrer" target="_blank">scot.arey@solarcentex.com</a>><br><b>Subject:</b> Re: [RE-wrenches] Sol-Ark warranty team: "Guess you'll need to mount a new gutter box"<br></div><br><div dir="auto">Wrenches, Scot.</div><div dir="auto">When you say all the knockout were removed, or do you mean that "other" holes were punched in the bottom besides or in lew of the factory knock outs.</div><div dir="auto">Fun times</div><br><div dir="auto" class="gmail_attr">On Fri, Feb 27, 2026, 2:21 PM scot.arey--- via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:</div><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left:1px solid rgb(204,204,204)"><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
COMPLETELY BLOWN AWAY.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
So I get my RMA Solar-Ark 15 warranty replacement and take it out of box at customer site and the front knockouts all taken out.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Call tech support and the tier-1 can't help: "It's a refurbished unit." OK, but I should expect that there is new case so I can set my holes for conduit where they need to be from original installation.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
"I'll get you my supervisor."</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Supervisor George calls back, tells me he <i>used to work in the field</i> like me, and then says, "Do you expect us to ship you a new inverter?" Well, as this 15KW lasted one month it should have been an option but at very least I need an inverter enclosure
with no knockouts punched else my existing gutter conduit will not work."</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
"George - you told me you used to work in the field, what would you do if you go this from a manufacturer as a warranty replacement?" He tells me it seems like the gutter box replacement to fit the KO holes is my only option.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Sol-Ark, I used to really love this product but when things get this tight and you're sloughing off refurbed units with KO holes and telling me to not only pay S/H in both directions but the materiel and labor for a new gutter box layout, we have real problems.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you guys reading this forum?</div><div id="m_2363099959595005112m_8912062783917772632m_-2615225693557826935m_2269106157363348158Signature" dir="auto"><div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)" dir="auto"><br>
</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:15px;color:rgb(36,36,36)"><b>Howard "Scot" Arey</b></div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:15px;color:rgb(36,36,36)"><b>Owner, Solar CenTex</b></div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:15px;color:rgb(36,36,36)"><br>
</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:15px;color:rgb(36,36,36)">
NABCEP PV Installation Professional</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:15px;color:rgb(36,36,36)">
TECL 29755</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:15px;color:rgb(36,36,36)">
254-300-1228 </div><div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)" dir="auto"><img src="cid:ii_19ca55b9e5f7e9a00cc1" id="m_2363099959595005112m_8912062783917772632m_-26152256935578269354f66cfed-ab51-44b9-835e-4606865e83e4" width="105" height="105" style="width: 105px; height: 105px; max-width: 100%; min-width: auto; min-height: auto; margin: 0px;"></div><div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)" dir="auto"><br>
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</blockquote></div><div><br clear="all"></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="text-align:center"><span style="font-size:10pt;color:rgb(31,73,125)"><font face="Arial, sans-serif">Chris Schaefer’s<br></font></span><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4xwQObc1lE4m-NGBGV2ONhmIo5vEAZs2lO5NoIACbJsI4fJ_a1hsiFC2biIJSxI90VJ_atMDSuJtjW-"><br><i><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)"><span style="font-size:9pt">Tel 585-229-2083 or Cell 585-748-1870 </span><span style="font-size:12px"><br></span></span></i><i style="font-size:12.8px"><span style="font-size:10pt"><font color="#1f497d"><font face="Arial, sans-serif">5115
S Hill Road ~ Canandaigua New York 14424<br></font></font></span></i><i style="font-size:12.8px"><span style="font-size:10pt;font-family:Arial,"sans-serif";color:rgb(31,73,125)"><a href="http://www.solarandwindfx.com" target="_blank"><span style="color:blue">www.solarandwindfx.com</span></a> ~ E-mail: <span style="color:blue"><a href="mailto:chris@solarandwindfx.com" target="_blank">chris@solarandwindfx.com</a></span></span></i></p><p style="text-align:center"><i><span style="font-size:10pt;font-family:Arial,"sans-serif";color:rgb(31,73,125)"><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4ytw2s5T2YLi-11AL2Jyo5Jt6UbbDYElzDl4X0PqflWvs06VON--dPV7x_cgeW3zkEV-fkQc7IhsiwV"><br></span></i></p>
<p style="text-align:center"><span style="font-size:10pt;font-family:Arial,"sans-serif";color:black">Thomas Jefferson,
the author of our great Constitution, once said, "democracy" will
cease to exist when you take away from those who are willing to work and give
to those who would not."</span><span style="font-size:10pt;font-family:Arial,"sans-serif";color:rgb(31,73,125)"></span></p></div></div></div></div></div></div>