<html><body><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">Good to know of the good support from EG4. Have never installed one before. But I will.</div><div id="ms-outlook-mobile-body-separator-line" data-applydefaultfontstyles="true" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;" dir="auto"><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;"><br></div></div><div style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;" id="ms-outlook-mobile-signature" dir="auto"><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;"><b>Howard "Scot" Arey</b></div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;"><b>Owner, Solar CenTex</b></div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;"><br></div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">NABCEP PV Installation Professional</div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">TECL 29755</div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">254-300-1228 </div></div><div dir="auto" id="mail-editor-reference-message-container"><br><hr style="display: inline-block; width: 98%;"><div id="divRplyFwdMsg" style="font-size: 11pt;" dir="auto"><b>From:</b> Jerry Shafer <jerrysgarage01@gmail.com><br><b>Sent:</b> Friday, February 27, 2026 6:47:51 PM<br><b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br><b>Cc:</b> scot.arey@solarcentex.com <scot.arey@solarcentex.com><br><b>Subject:</b> Re: [RE-wrenches] Sol-Ark warranty team: "Guess you'll need to mount a new gutter box"<br></div><br><div dir="auto">Wrenches, Scot.</div><div dir="auto">When you say all the knockout were removed, or do you mean that "other" holes were punched in the bottom besides or in lew of the factory knock outs.</div><div dir="auto">Fun times</div><br><div dir="auto" class="gmail_attr">On Fri, Feb 27, 2026, 2:21 PM scot.arey--- via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:</div><blockquote style="margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-left: 1px solid rgb(204, 204, 204);"><div dir="auto" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
COMPLETELY BLOWN AWAY.</div><div dir="" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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So I get my RMA Solar-Ark 15 warranty replacement and take it out of box at customer site and the front knockouts all taken out.</div><div dir="" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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Call tech support and the tier-1 can't help: "It's a refurbished unit." OK, but I should expect that there is new case so I can set my holes for conduit where they need to be from original installation.</div><div dir="" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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"I'll get you my supervisor."</div><div dir="" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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Supervisor George calls back, tells me he <i>used to work in the field</i> like me, and then says, "Do you expect us to ship you a new inverter?" Well, as this 15KW lasted one month it should have been an option but at very least I need an inverter enclosure
with no knockouts punched else my existing gutter conduit will not work."</div><div dir="" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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"George - you told me you used to work in the field, what would you do if you go this from a manufacturer as a warranty replacement?" He tells me it seems like the gutter box replacement to fit the KO holes is my only option.</div><div dir="" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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Sol-Ark, I used to really love this product but when things get this tight and you're sloughing off refurbed units with KO holes and telling me to not only pay S/H in both directions but the materiel and labor for a new gutter box layout, we have real problems.</div><div dir="" class="gmail_quote" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you guys reading this forum?</div><div id="m_2269106157363348158Signature" dir="auto"><div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" dir="auto"><br>
</div><div dir="auto" style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);"><b>Howard "Scot" Arey</b></div><div dir="auto" style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);"><b>Owner, Solar CenTex</b></div><div dir="auto" style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);"><br>
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NABCEP PV Installation Professional</div><div dir="auto" style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
TECL 29755</div><div dir="auto" style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);">
254-300-1228 </div><div style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" dir="auto"><img src="cid:4f66cfed-ab51-44b9-835e-4606865e83e4" id="4f66cfed-ab51-44b9-835e-4606865e83e4" width="105" height="105" style="width: 105px; height: 105px; max-width: 100%; min-width: auto; min-height: auto; margin: 0px;"></div><div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" dir="auto"><br>
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