<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">That is just not acceptable, full stop. </div><div dir="ltr"><br></div><div dir="ltr">First off it should be a new unit as it’s just 1 month old. Does beg the question like with the lithium battery of a few days ago, when is the warranty replacement a new unit and at what point in the warranty does it change to a refurbished one?</div><div dir="ltr"><br></div><div dir="ltr">2nd this gets back to poor design that the bottom isn’t replaceable without rebuilding the whole unit. </div><div dir="ltr"><br></div><div dir="ltr">3 no they don’t care and it’s why I’ve never sold them. </div><div dir="ltr"><br></div><div dir="ltr">4 a solution would be to have pieces of metal, same thickness, coating etc that just screw onto the sides, back, bottom. Then repunch the holes where you want and it looks like new. </div><div dir="ltr">I mean how hard is that?</div><div dir="ltr"><br></div><div dir="ltr">Sorry and good luck</div><div dir="ltr"><br></div><div dir="ltr">I will say that eg4 has been great with the only inverter they couldn’t identify the issue they sent out at their expense a new unit and prepaid return shipping. </div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr">Jay</div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br><blockquote type="cite">On Feb 27, 2026, at 3:21 PM, scot.arey--- via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
COMPLETELY BLOWN AWAY.</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
So I get my RMA Solar-Ark 15 warranty replacement and take it out of box at customer site and the front knockouts all taken out.</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
Call tech support and the tier-1 can't help: "It's a refurbished unit." OK, but I should expect that there is new case so I can set my holes for conduit where they need to be from original installation.</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
"I'll get you my supervisor."</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
Supervisor George calls back, tells me he <i>used to work in the field</i> like me, and then says, "Do you expect us to ship you a new inverter?" Well, as this 15KW lasted one month it should have been an option but at very least I need an inverter enclosure
with no knockouts punched else my existing gutter conduit will not work."</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
"George - you told me you used to work in the field, what would you do if you go this from a manufacturer as a warranty replacement?" He tells me it seems like the gutter box replacement to fit the KO holes is my only option.</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
Sol-Ark, I used to really love this product but when things get this tight and you're sloughing off refurbed units with KO holes and telling me to not only pay S/H in both directions but the materiel and labor for a new gutter box layout, we have real problems.</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you guys reading this forum?</div>
<div class="elementToProof" id="Signature">
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="direction: ltr; text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);" class="elementToProof">
<b>Howard "Scot" Arey</b></div>
<div style="direction: ltr; text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);" class="elementToProof">
<b>Owner, Solar CenTex</b></div>
<div style="direction: ltr; text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);" class="elementToProof">
<br>
</div>
<div style="direction: ltr; text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);" class="elementToProof">
NABCEP PV Installation Professional</div>
<div style="direction: ltr; text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);" class="elementToProof">
TECL 29755</div>
<div style="direction: ltr; text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15px; color: rgb(36, 36, 36);" class="elementToProof">
254-300-1228 </div>
<div style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<div><Outlook-hus3pbc5.png></div></div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
</div>
<span>_______________________________________________</span><br><span>List sponsored by Redwood Alliance</span><br><span></span><br><span>Pay optional member dues here: http://re-wrenches.org</span><br><span></span><br><span>List Address: RE-wrenches@lists.re-wrenches.org</span><br><span></span><br><span>Change listserver email address & settings:</span><br><span>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</span><br><span></span><br><span>There are two list archives for searching. When one doesn't work, try the other:</span><br><span>https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</span><br><span>http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</span><br><span></span><br><span>List rules & etiquette:</span><br><span>http://www.re-wrenches.org/etiquette.htm</span><br><span></span><br><span>Check out or update participant bios:</span><br><span>http://www.members.re-wrenches.org</span><br><span></span><br></div></blockquote></body></html>