<div><div dir="auto">Hi all,</div><div dir="auto"><br></div><div dir="auto">As much as I like and support Sol-Ark, I’m willing to admit that their RMA process is lacking. Sending beat up replacement units is not a new strategy. I remember receiving 12K indoor replacement a few years ago that had all pre-fabricated KO’s missing, was badly scratched, and just looked downright beat up. The customer was hawking over my shoulder and I had to eventually admit that I agreed with their concerned and repulsed facial expressions. As the contractor that talked up the inverter system at point of proposal, I felt embarrassed. Luckily, I have not had to replace many Sol-Ark inverters, but I’m not charging customer for shipping and handling fees, and taking RMA swap losses on the chin. In a perfect world, Sol-Ark would respect the installer just a whisker more. </div></div><div><div dir="auto"><br></div><div dir="auto"><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr">On Fri, Feb 27, 2026 at 3:40 PM Howard Scot Arey via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(33,33,33)">Good to know of the good support from EG4. Have never installed one before. But I will.</div><div id="m_7996676203429726998m_5511106420367219419ms-outlook-mobile-body-separator-line" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt" dir="auto"><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><br></div></div><div style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt" id="m_7996676203429726998m_5511106420367219419ms-outlook-mobile-signature" dir="auto"><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><b>Howard "Scot" Arey</b></div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><b>Owner, Solar CenTex</b></div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt"><br></div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt">NABCEP PV Installation Professional</div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt">TECL 29755</div><div dir="auto" style="font-family:Aptos,Aptos_MSFontService,-apple-system,Roboto,Arial,Helvetica,sans-serif;font-size:12pt">254-300-1228 </div></div><div dir="auto" id="m_7996676203429726998m_5511106420367219419mail-editor-reference-message-container"><br><hr style="display:inline-block;width:98%"><div id="m_7996676203429726998m_5511106420367219419divRplyFwdMsg" style="font-size:11pt" dir="auto"><b>From:</b> Jerry Shafer <<a href="mailto:jerrysgarage01@gmail.com" target="_blank">jerrysgarage01@gmail.com</a>><br><b>Sent:</b> Friday, February 27, 2026 6:47:51 PM<br><b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br><b>Cc:</b> <a href="mailto:scot.arey@solarcentex.com" target="_blank">scot.arey@solarcentex.com</a> <<a href="mailto:scot.arey@solarcentex.com" target="_blank">scot.arey@solarcentex.com</a>><br><b>Subject:</b> Re: [RE-wrenches] Sol-Ark warranty team: "Guess you'll need to mount a new gutter box"<br></div></div></div><div><div dir="auto" id="m_7996676203429726998m_5511106420367219419mail-editor-reference-message-container"><br><div dir="auto">Wrenches, Scot.</div><div dir="auto">When you say all the knockout were removed, or do you mean that "other" holes were punched in the bottom besides or in lew of the factory knock outs.</div><div dir="auto">Fun times</div><br><div dir="auto" class="gmail_attr">On Fri, Feb 27, 2026, 2:21 PM scot.arey--- via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:</div><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left:1px solid rgb(204,204,204)"><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
COMPLETELY BLOWN AWAY.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
So I get my RMA Solar-Ark 15 warranty replacement and take it out of box at customer site and the front knockouts all taken out.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Call tech support and the tier-1 can't help: "It's a refurbished unit."  OK, but I should expect that there is new case so I can set my holes for conduit where they need to be from original installation.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
"I'll get you my supervisor."</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Supervisor George calls back, tells me he <i>used to work in the field</i> like me, and then says, "Do you expect us to ship you a new inverter?" Well, as this 15KW lasted one month it should have been an option but at very least I need an inverter enclosure
 with no knockouts punched else my existing gutter conduit will not work."</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
"George - you told me you used to work in the field, what would you do if you go this from a manufacturer as a warranty replacement?" He tells me it seems like the gutter box replacement to fit the KO holes is my only option.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Sol-Ark, I used to really love this product but when things get this tight and you're sloughing off refurbed units with KO holes and telling me to not only pay S/H in both directions but the materiel and labor for a new gutter box layout, we have real problems.</div><div dir="" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br>
</div><div dir="auto" class="gmail_quote" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you guys reading this forum?</div><div id="m_7996676203429726998m_5511106420367219419m_2269106157363348158Signature" dir="auto"><div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)" dir="auto"><br>
</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:"Segoe UI","Segoe UI Web (West European)",-apple-system,BlinkMacSystemFont,Roboto,"Helvetica Neue",sans-serif;font-size:15px;color:rgb(36,36,36)"><b>Howard "Scot" Arey</b></div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:"Segoe UI","Segoe UI Web (West European)",-apple-system,BlinkMacSystemFont,Roboto,"Helvetica Neue",sans-serif;font-size:15px;color:rgb(36,36,36)"><b>Owner, Solar CenTex</b></div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:"Segoe UI","Segoe UI Web (West European)",-apple-system,BlinkMacSystemFont,Roboto,"Helvetica Neue",sans-serif;font-size:15px;color:rgb(36,36,36)"><br>
</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:"Segoe UI","Segoe UI Web (West European)",-apple-system,BlinkMacSystemFont,Roboto,"Helvetica Neue",sans-serif;font-size:15px;color:rgb(36,36,36)">
NABCEP PV Installation Professional</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:"Segoe UI","Segoe UI Web (West European)",-apple-system,BlinkMacSystemFont,Roboto,"Helvetica Neue",sans-serif;font-size:15px;color:rgb(36,36,36)">
TECL 29755</div><div dir="auto" style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:"Segoe UI","Segoe UI Web (West European)",-apple-system,BlinkMacSystemFont,Roboto,"Helvetica Neue",sans-serif;font-size:15px;color:rgb(36,36,36)">
254-300-1228 </div><div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)" dir="auto"><img src="http://721BAF7C-3835-4945-BE30-FB0064EAFDCD" id="m_7996676203429726998https://mail.google.com/mail/?ui=2&ik=d1006e1d7f&attid=0.0.2&th=19ca1e73907e4757&view=fimg&fur=ip&rm=19ca1e73907e4757&sz=w1600-h1000&attbid=ANGjdJ9LP8qQa0AXa_FTGqKiUzj52hXGi_9SL50gnoL7D017ujx-t_UeYoXO9Wm6v6TWpuSiipokLxb3p5wV2Q51bNtUYaSUKIihcgCoDDkX0vKxuGXydqNFl8RPzMw&disp=emb&zw" style="width:874px;max-width:100%"></div><div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)" dir="auto"><br>
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