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<p>What I think we need is a Wrenches Vote list; a compiled list of
all the products, and manus we use, and all of our combined
experiences. Each of us individually is probably not enough
buying power to be a blip on the radar screen, but all of us
combined is a force to be reckoned with. Each of us are confirmed
installers, or we are not on the RE Wrenches. That means we each
get a vote to rate these products, and we should be able to vote
anonymously to avoid fear of reprisals from manus. </p>
<p>What do you think oh grand poobah list administrator, Michael
Welch? I would start the product/ manufacturer list. I'm not
saying a separate email list, just a compiled list of products
that would live on RE Wrenches area. </p>
<p>Ray Walters<br>
Remote Solar</p>
<div class="moz-cite-prefix">On 2/26/2026 1:01 PM, Michael
Morningstar wrote:<br>
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<div dir="ltr">Yes Please!!! A Good, Bad and Ugly list</div>
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<div dir="ltr" class="gmail_attr">On Thu, Feb 26, 2026 at
11:41 AM Ray Walters via RE-wrenches <<a
href="mailto:re-wrenches@lists.re-wrenches.org"
moz-do-not-send="true" class="moz-txt-link-freetext">re-wrenches@lists.re-wrenches.org</a>>
wrote:<br>
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style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Hi
Laura;<br>
<br>
You didn't state how old the batteries were. If its an "out of
the box" <br>
problem, then I don't even consider that a warranty issue.
The company <br>
has an initial obligation to sell you a functioning product,
not a big <br>
hunk of junk. That's part of the initial sale; you bought a
battery, <br>
you should get a battery. Speaking of Rolls, that's why I quit
selling <br>
their batteries; they sent me a battery that was wired
internally <br>
backwards, so it had no voltage. This was a simple quality
control <br>
issue they should have caught at the factory, but instead they
insisted <br>
on charging a serious freight charge to correct it. Never
sold their <br>
series 5000 stuff again (sorry Steve) so they might have
controlled <br>
costs, but they lost about a train load worth of sales with me
over the <br>
years, so I think their internal business calculus was flawed.<br>
<br>
I went on to sell HUP batteries (now gone, RIP) and they had
what I <br>
thought was a very fair warranty policy. For the first year
they paid <br>
parts, labor, and freight. For years 2 through 7, they gave
full <br>
credit, but the dealer paid freight and labor, and years 8
through 10 <br>
were prorated, so you got a little credit, but definitely were
going to <br>
be paying some. Overall, we rarely used the warranty, but it
was fair. <br>
I also recently had a minor issue with Midnite, and they sent
a new unit <br>
out, at their cost, and I put the old unit in the box and sent
it back <br>
to them. Magnum used to be that way too, for "out of the box"
or DOA <br>
products.<br>
<br>
The other issue, is that you quickly quit selling products you
have <br>
trouble with. I'm considering posting a Good, Bad, and the
Ugly list of <br>
my experiences with all manus.....<br>
<br>
Ray Walters<br>
Remote Solar<br>
<br>
<br>
On 2/26/2026 8:59 AM, Laura Conchelos via RE-wrenches wrote:<br>
> Hi all,<br>
> I need to replace a Discover rack-mounted battery under
warranty. When <br>
> I started the RMA process, I was told I'd have to pay
shipping costs <br>
> for the replacement battery, which I found appalling.
That, of course, <br>
> is on top of the fact that they will not pay any cost for
my labor or <br>
> for the disposal of the battery. I'm in a rural area, so
disposal is <br>
> difficult. If anyone knows of a place to dispose of
lithium batteries <br>
> in Denver, please let me know. I can haul it up with me
next time I go!<br>
><br>
> I'm not as surprised that Discover is not paying for my
labor. though <br>
> that sucks. It's a fight to get Solaredge to pay for my
labor for <br>
> inverter replacements and I've never been reimbursed for
<br>
> module replacement. But the shipping really surprised me.
I've never <br>
> had to pay shipping for an RMA before.<br>
><br>
> So I'm wondering what costs y'all are having to absorb
when RMA-ing <br>
> equipment these days? A guy at Discover told me that Sol
Ark was now <br>
> charging shipping for replacement products?<br>
><br>
> It feels very bad to have to pass these costs onto the
consumer when <br>
> the equipment they purchased fails, so I guess these are
costs I'm <br>
> going to have to build into the initial install going
forward. Thoughts?<br>
><br>
> Laura Conchelos<br>
> Sandhill Solar LLC<br>
> Monte Vista CO<br>
><br>
><br>
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<span class="gmail_signature_prefix">-- </span><br>
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<p style="margin:0px;font:18px Helvetica;min-height:22px"><span></span></p>
<p style="margin:0px;font:18px Helvetica">Michael Morningstar </p>
<p style="margin:0px;font:18px Helvetica"><br>
</p>
<p style="margin:0px;font:18px Helvetica">Morningstar Electric
Inc</p>
<p style="margin:0px;font:18px Helvetica">PO Box 1494</p>
<p style="margin:0px;font:18px Helvetica">Mount Shasta, CA
96067</p>
<p style="margin:0px;font:18px Helvetica">530-921-0560</p>
<p style="margin:0px;font:18px Helvetica">CSLB 1116835</p>
<p style="margin:0px;font:18px Helvetica"><a
href="mailto:mjmorningstar@gmail.com" target="_blank"
moz-do-not-send="true" class="moz-txt-link-freetext">mjmorningstar@gmail.com</a></p>
<p style="margin:0px;font:18px Helvetica"><br>
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