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Esteemed Wrenches,<br>
Following up on this thread that I started in early December: I sent
an email to my seven former Blue Planet customers, that included the
texts of BPE's website homepage announcement of shutting down
operations and the letter offering spare BMUs on closeout. I
remained neutral, equating the offer to buying insurance that you
hope never to need. Three customers responded, and I spoke with
three more by phone, with one yet to reply. All six are fully
satisfied with their BPE batteries, except for one client's
expressed difficulty with the loss of the online portal interpreting
the E-Gauge information. None has had any failures or issues since
installation. <br>
Three of the six chose to order a spare BMU, each of whom has the
financial means to buy it. I'll act as a pass-through, with no
markup.<br>
<br>
I expected more response on this list, given all of the discussions
regarding LiFP suppliers and results with other brands. The dearth
of discussion suggests to me that there have been very few issues
with the products and with the support while BPE was still in
operation.<br>
<br>
The only contact I have at what's left of BPE is my former Regional
Sales Manager, Lori Ann Saunders, <a class="moz-txt-link-abbreviated" href="mailto:lori@blueplanetenergy.com">lori@blueplanetenergy.com</a>.<br>
Allan<br>
<br>
<div class="moz-cite-prefix">On 12/20/2025 8:01 AM, Jerry Shafer via
RE-wrenches wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAMUFgmX9qRjW_jZqfX1+V1NaYOwxgRCvW48BtCWTX_g+L4LVNA@mail.gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="auto">To all the blue planet installers and to the
wrenches too,
<div dir="auto">Blue planet is not the first nor will it be the
last to terminate a product line.</div>
<div dir="auto">I personally have been installing blue planet
from befor the 16 was released. I have only one issue with a
system we had 6 16 k and one had a battery issue, quickly
resolved and back up, no BMU issues so far ever so its a
difficult call to drop the cash to sit on your shelf or not.
It may be very valuable to have one down the road, look at
Apple, Microsoft or maybe a Saab or Desoto. To invest or not
to and that's the bottom line. For me as much as would like to
have a spare l don't think l can right now.</div>
<div dir="auto">Fun times</div>
</div>
<br>
<div class="gmail_quote gmail_quote_container">
<div dir="ltr" class="gmail_attr">On Tue, Dec 9, 2025, 12:22 AM
Mark Downing via RE-wrenches <<a
href="mailto:re-wrenches@lists.re-wrenches.org"
moz-do-not-send="true" class="moz-txt-link-freetext">re-wrenches@lists.re-wrenches.org</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote"
style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">
<div
style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
All detailed in here</div>
<hr style="display:inline-block;width:98%">
<div id="m_8171757462207905075divRplyFwdMsg" dir="ltr"><font
face="Calibri, sans-serif" style="font-size:11pt"
color="#000000"><b>From:</b> RE-wrenches <<a
href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank"
rel="noreferrer" moz-do-not-send="true"
class="moz-txt-link-freetext">re-wrenches-bounces@lists.re-wrenches.org</a>>
on behalf of Sam Haraldson via RE-wrenches <<a
href="mailto:re-wrenches@lists.re-wrenches.org"
target="_blank" rel="noreferrer"
moz-do-not-send="true" class="moz-txt-link-freetext">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Sent:</b> Monday, December 8, 2025 10:33 AM</font>
<div> </div>
</div>
<div>
<div dir="ltr">
<div>Good Morning, Allan,</div>
<div>I'll share my limited insight in hopes it proves
valuable to you. </div>
<br>
<div>
<blockquote
style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF">Have you had any Blue Ion
battery or BMU failures? If so, how many systems
have you installed, and how many failures have you
had? What failed, and what did you do to resolve
the issue? If you replaced a BMU, was the process
straightforward, and were you given a complete set
of documentation with the unit? Was the factory
warranty process honored? </div>
</blockquote>
<div>We have nine sites with Blue Ion installed.
These range in size from a single battery module up
to 48 modules. They are mated to a range of
chargers and inverters from Outback, Magnum,
Midnite, Schneider, and Sol-Ark. We have only
experienced an issue at a single site and that was a
battery module. Blue Ion was extremely attentive
from a customer service perspective. They mailed
problem-specific testing equipment along with
the RMA'ed parts, provided live customer-support
during the testing, and provided return shipping.
All was covered by warranty (I do not know if there
was a labor reimbursement).</div>
<div><br>
</div>
<blockquote
style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF">On a related track, how have
you responded to Blue Planet's offer? Does it come
across as a valid solution? Have you bought one or
more spare BMUs? How are you supporting your Blue
Ion customers going forward? Have you received
support of any kind from Blue Planet? <br>
</div>
</blockquote>
<div>Our company took the same approach you did,
sending an email to our customer base informing them
to consider purchasing a back up BMU. To the best
of my knowledge only one of our customers has opted
to purchase a back-up and they are an energy utility
with two large, high-consequence systems that easily
warrants the ROI. We as a company are leaning
toward not purchasing one to "have in stock".</div>
<div>Sincerely,</div>
<div>Sam</div>
<div><br>
</div>
</div>
<div>
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href="https://onsiteenergyinc.com/"
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