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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> on behalf of Sam Haraldson via RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Sent:</b> Monday, December 8, 2025 10:33 AM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Cc:</b> Sam Haraldson <sam@onsiteenergyinc.com><br>
<b>Subject:</b> Re: [RE-wrenches] Blue Ion BMU issue request</font>
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<div>Good Morning, Allan,</div>
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<div>I'll share my limited insight in hopes it proves valuable to you. </div>
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<div bgcolor="#FFFFFF">Have you had any Blue Ion battery or BMU failures? If so, how many systems have you installed, and how many failures have you had? What failed, and what did you do to resolve the issue? If you replaced a BMU, was the process straightforward,
and were you given a complete set of documentation with the unit? Was the factory warranty process honored? </div>
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<div>We have nine sites with Blue Ion installed. These range in size from a single battery module up to 48 modules. They are mated to a range of chargers and inverters from Outback, Magnum, Midnite, Schneider, and Sol-Ark. We have only experienced an issue
at a single site and that was a battery module. Blue Ion was extremely attentive from a customer service perspective. They mailed problem-specific testing equipment along with the RMA'ed parts, provided live customer-support during the testing, and provided
return shipping. All was covered by warranty (I do not know if there was a labor reimbursement).</div>
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<div bgcolor="#FFFFFF">On a related track, how have you responded to Blue Planet's offer? Does it come across as a valid solution? Have you bought one or more spare BMUs? How are you supporting your Blue Ion customers going forward? Have you received support
of any kind from Blue Planet? <br>
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<div>Our company took the same approach you did, sending an email to our customer base informing them to consider purchasing a back up BMU. To the best of my knowledge only one of our customers has opted to purchase a back-up and they are an energy utility
with two large, high-consequence systems that easily warrants the ROI. We as a company are leaning toward not purchasing one to "have in stock".</div>
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<div>Sincerely,</div>
<div>Sam</div>
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<td style="padding:0px 10px 0px 0px; vertical-align:top"><a href="https://onsiteenergyinc.com/" target="_blank" style="border:none"><img alt="OnSite Energy" align="top" width="95" height="95" style="display:block" src="https://cdn.prod.website-files.com/675cb4f269e8da457106c938/67acde8cf274634235411bdd_email-sig-logo-onsite-energy.png"></a></td>
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<div color="#514ca0" style="padding:0px; color:rgb(81,76,160); font-size:14pt; font-weight:600; text-transform:uppercase">
Sam Haraldson</div>
<div color="#f9a145" style="padding:0px; color:rgb(249,161,69); font-size:11pt">Operations Specialist</div>
<div color="#514ca0" style="padding:0px; color:rgb(81,76,160); font-size:8pt">(406) 551-6135</div>
<div color="#514ca0" style="padding:0px; color:rgb(81,76,160); font-size:8pt">1515 N. Rouse Ave Bozeman, MT 59715</div>
<div color="#f9a145" style="padding:0px; color:rgb(249,161,69); font-size:8pt">Locally owned and operated since 2012</div>
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<td style="padding:0px; vertical-align:bottom"><a href="https://onsiteenergyinc.com/bcorp" target="_blank" style="border:none"><img alt="B Corporation" width="22" height="33" align="bottom" hspace="2" vspace="2" style="display:block" src="https://cdn.prod.website-files.com/675cb4f269e8da457106c938/67acde8cb918886086c8a0d5_email-sig-logo-bcorp.png"></a></td>
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