<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">Thank you Mac,<div>I am always polite.</div><div><br></div><div>The Tech help on any level is always on the front line & deserves the highest respect.</div><div><br></div><div>We all work hard & have our customers as our highest priority.</div><div><br></div><div>Thank you for your input.</div><div><br id="lineBreakAtBeginningOfSignature"><div dir="ltr">Amanda Potter<div>Energy Storage Systems</div><div>NABCEP PVIP <br><div><div>Adirondack Battery & Solar, LLC</div><div>(315) 212-2114</div></div></div></div><div dir="ltr"><br><blockquote type="cite">On Nov 7, 2025, at 8:42 PM, Mac Lewis via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">Hi Amanda,<div><br></div><div>Very frustrating for sure.</div><div><br></div><div>However, my take on Blue Planet charging a fee to provide tech support for you is that it is <u>much better</u> than full abandonment, and really much better for your clients. I think getting a highly skilled engineer that knows a product really well is very worth it and I hope it continues. Industry wide, our warranties are precarious and worth very little, so I'd rather talk to someone smart for a fee than full silence. </div><div><br></div><div>It's not fair but that's what I see. I would recommend being polite and patient, even the poor tech support folks deserve our respect while we are exasperated! </div><div><br></div><div>Good luck!</div><div><br></div><div><br></div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Fri, Nov 7, 2025 at 2:21 PM Amanda Potter via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">So……<div>Not an issue with an Outback, but same deal, as of this past Monday, the 3rd.</div><div><br></div><div>Off-Grid (long term) customer lost their AGS & Comms between their 12k Sol-Ark & Blue Planet Energy Blue Ion 2.0.</div><div>Gen will start, charges, but will not stop.</div><div><br></div><div>e-Gauge can still see the system, but nothing from the battery since Monday.</div><div><br></div><div>5 yr. old system.</div><div>Replaced dual Magnum 4448 PAE’s.</div><div>Working like clockwork until Monday.</div><div><br></div><div>Sol-Ark Level 2 Tech said, unplug the Comm cable.</div><div>Use Voltage for the AGS.</div><div>I said, this is unacceptable.</div><div>He said, B.P.E. is not an approved battery partner, I said, It was when I installed it.</div><div><br></div><div>So, now I just finally received a response from Blue Planet Energy & they want $250.00/ hour to do Tech Support & will not support the 15 Year Warranty for any unpaid Tech Support Invoices!</div><div>(After paying a Fortune for their battery!)<br><div><br></div><div>Who is hacking these systems???</div><div>Sol-Ark?</div><div>Outback?</div><div><br></div><div>Who’s next???</div><div><br></div><div>Sorry, I should’ve started a new thread…</div><div><br></div><div><div dir="ltr">Amanda Potter<div>Energy Storage Systems</div><div>NABCEP PVIP <br><div><div>Adirondack Battery & Solar, LLC</div><div>(315) 212-2114</div></div></div></div><div dir="ltr"><br><blockquote type="cite">On Nov 7, 2025, at 2:09 PM, Maverick Brown via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">What a Shoot Show. I am not sure why they are editing live code…<div><br></div><div>I have a few of my OpticsRE customers showing this. I think the pattern that I see is those customers that had some particular Battery Type assignment prior to live code edit went to blank.</div><div><br></div><div>Setting: click the little gear icon (upper right of Optics) / System Tools / Devices / Battery Type. The old choices are missing… If, for some reason Lithium Ion or Lead-Acid was then chosen or by some other random reason, Outback added Port 15 to the site, the values are not real. Cluster-Fluke #2</div><div><br></div><div>If you happen to choose Lead-Acid as Battery Type, it appears as though all the Charge Controller and Inverter settings get changed to some generic AGM settings???? How about a random customer who happens to be running Open-Loop on 15S LiFePO4 batteries??? Are they Forked?</div><div><br></div><div>My patience and trust in Outback is waining. And by association, that will be assigned to EG4 as well….. Cluster Fluke #3.</div><div><br></div><div>I called one customer that has separate BMS metrology to confirm actual battery voltages and all is well and the OpticsRE values don’t really align with real settings.</div><div><br></div><div>Not nice.</div><div><br></div><div><br></div><div><div>
<div dir="auto" style="overflow-wrap: break-word;"><div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">Maverick Brown<br>Off-Grid Solar Commander since 2006<br><b>Maverick Solar Enterprises, Inc.</b></div><div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><b> • Solar Commander Remote Power</b></div><div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><b> • SunFlow Systems Cathodic Protection <br></b><a href="mailto:maverick@mavericksolar.com" target="_blank">maverick@mavericksolar.com</a><br>512-460-9825<br></div></div>
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<div><br><blockquote type="cite"><div>On Nov 7, 2025, at 10:59 AM, Nick Lucchese via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:</div><br><div><div dir="ltr">Wrenches,<br><div><br></div><div>I know some of you don't utilize the FNDC due to it's inability to always track accurately and often conflict with battery manufacturer's means of reporting SOC. I still find it extremely useful and implement along with educating the clients and of course frequent oversight. Oddly though, today I have a handful reporting a false 0% SOC. Seems that most are on sites with Powerflo batteries however quite a few with Blue Ions as well. Anyone else seeing this odd anomaly that just started yesterday? At least 10% of them are showing 0%, 1/3 of those are systems that have been offline for a bit as well.</div><div><br></div><div>Additionally, about a month or two ago a 15th device popped up in the advanced menus on the Hub Devices page in Opticsre. It has a ??? in the Type field, Battery in the Name field and 123456 for serial number. I'm not seeing this 15th device on every site but definitely a reasonable amount of them. Some with Hub4's and some with Hub10's.</div><div><br></div><div>Everyone else with a fleet of systems in Opticsre seeing these oddities too? Late to head to a Midnite job today and doubt Outback's chat would shed light on it anyway. Trying to ease my conspiratorial mind that Outback is out to get me haha!</div><div><br></div><div>Nick</div></div>
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</blockquote></div><div><br clear="all"></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:"Times New Roman";font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div>
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