<div dir="auto">Hi Jharen,<div dir="auto"><br></div><div dir="auto">Is there a version of this firmware that is compatible with lead acid batteries? Yesterday, when I was talking to tech support, they did one firmware update for the dark screen, but then we updated again for the lead acid version of firmware. Could that second update have undone the fix for the dark screen?</div><div dir="auto"><br></div><div dir="auto">Thanks,</div><div dir="auto">Dave</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Jul 10, 2025, 12:03 PM Poole, Jharen via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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Hello Dave,</div>
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We have a firmware update available that should resolve this issue. Please contact our technical support team to have the negative screen removed from the inverter. While the inverter should continue operating in its current state, we recommend updating it
as soon as possible. Running the inverter with this condition long-term may lead to unforeseen issues.</div>
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Best Regards,<br>
<br>
Jharen Poole<br>
Applications Engineer II<br>
972-575-8875</div>
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<div id="m_-2617757473826929138divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches-bounces@lists.re-wrenches.org</a>> on behalf of Roland - RES via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Sent:</b> Thursday, July 10, 2025 10:29 AM<br>
<b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Cc:</b> <a href="mailto:roland@renewablenergy.com" target="_blank" rel="noreferrer">roland@renewablenergy.com</a> <<a href="mailto:roland@renewablenergy.com" target="_blank" rel="noreferrer">roland@renewablenergy.com</a>>; RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Subject:</b> Re: [RE-wrenches] Sol-Ark Dark Mode</font>
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<div>This is an issue with there newest module si believe SN starting with 24 and on, you just need to call them for a firmware update to resolve issue.<br id="m_-2617757473826929138x_lineBreakAtBeginningOfSignature">
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<span style="vertical-align:baseline"><span style="border:none;display:inline-block;overflow:hidden;width:164px;height:80px"><img width="164" height="80" style="margin-left:0px;margin-top:0px" src="https://lh4.googleusercontent.com/R2pJqufzOLnyX7mZh5-xO1OEIH4lQB3r3iSLTQTEqvrIu-49s-fpYbAu3ULVxV-xeY78oSboKRb8RrrU5ZLCk5Mu4D-srDEsQrNBafl0FFwF4Yt6R3PmdIshOxSDcBolRWFLJYuVRIrXqZFlv9j-avA"></span></span></p>
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<blockquote type="cite">On Jul 10, 2025, at 4:03 AM, Jay via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>> wrote:<br>
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<div dir="ltr">Faulty display?</div>
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<blockquote type="cite">On Jul 10, 2025, at 7:39 AM, Dave Tedeyan via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>> wrote:<br>
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<div>Hi All, </div>
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<div>Does anyone know what it means when a Sol-Ark display goes into dark mode? Instead of the normal white background and coloring, the background goes to black, and the arrows are purple. I've talked to tech support, and all they would tell me is that it
is "not good". We reset the dongle and updated firmware, and it went away, and I assumed that things were fine. But overnight, the dark mode came back. This has happened each night since the inverter was first turned on on Tuesday this week. Tech support wants
me to reset it again, but I can only assume that the dark mode will come back. The customer was there for the installation over the past few days, but is not going to be there for a little while to tell me if the dark mode comes back. There is no indication
on the monitoring site that this is happening, and the inverter otherwise seems to be working completely normally. But since tech support is not being particularly forthcoming with what this indicates, I thought I would see if anyone here has seen this in
the past.</div>
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<div>Also, this is a system upgrade, and we are leaving the 1 year old lead acid batteries in place. The old setup had the battery negative from the battery box connected to ground in the main service panel. Does anyone know whether leaving it like this will
cause any issues?</div>
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<div>Thanks!</div>
<div>-Dave</div>
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