
<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">This is an issue with there newest module si believe SN starting with 24 and on, you just need to call them for a firmware update to resolve issue.<br id="lineBreakAtBeginningOfSignature"><div dir="ltr"><div dir="ltr"><span style="border-collapse: collapse; background-color: rgba(255, 255, 255, 0);"><div dir="ltr" align="left" style="margin-left: 0pt;"><table style="border: none; border-collapse: collapse;"><tbody><tr style="height: 84pt;"><td style="vertical-align: middle; padding: 5pt; overflow: hidden;"><p dir="ltr" style="line-height: 1.38; text-align: center; margin-top: 0pt; margin-bottom: 0pt;"><span style="vertical-align: baseline;"><span style="border: none; display: inline-block; overflow: hidden; width: 164px; height: 80px;"><img src="https://lh4.googleusercontent.com/R2pJqufzOLnyX7mZh5-xO1OEIH4lQB3r3iSLTQTEqvrIu-49s-fpYbAu3ULVxV-xeY78oSboKRb8RrrU5ZLCk5Mu4D-srDEsQrNBafl0FFwF4Yt6R3PmdIshOxSDcBolRWFLJYuVRIrXqZFlv9j-avA" width="164" height="80" style="margin-left: 0px; margin-top: 0px;" data-unique-identifier=""></span></span></p></td><td style="vertical-align: top; padding: 5pt; overflow: hidden;"><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-weight: 700; vertical-align: baseline;">Roland Shackelford</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="vertical-align: baseline;">President / Owner</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="vertical-align: baseline;">NABCEP PVIP #<span dir="ltr">091209-162</span></span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="vertical-align: baseline;">Office <span dir="ltr">808.775.7410</span></span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="vertical-align: baseline;">Mobile <span dir="ltr">808.938.9239</span></span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-style: italic; vertical-align: baseline;">Power Solutions for Generations </span><a href="https://www.renewablenergy.com/" target="_blank"><span style="vertical-align: baseline;">Renewable Energy Services, Inc.</span></a></p></td></tr></tbody></table></div></span></div><div dir="ltr"><span style="border-collapse: collapse; background-color: rgba(255, 255, 255, 0);"><div><div><br></div><div><span style="border-collapse: collapse;">" Where there is integrity, there will be trust. Where there is trust, there will be an atmosphere for success." - Sadhguru</span></div></div></span></div></div><div dir="ltr"><br><blockquote type="cite">On Jul 10, 2025, at 4:03 AM, Jay via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><meta http-equiv="content-type" content="text/html; charset=utf-8"><div dir="ltr"></div><div dir="ltr">Faulty display?</div><div dir="ltr"><br><blockquote type="cite">On Jul 10, 2025, at 7:39 AM, Dave Tedeyan via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr"><div>Hi All, </div><div><br></div><div>Does anyone know what it means when a Sol-Ark display goes into dark mode? Instead of the normal white background and coloring, the background goes to black, and the arrows are purple. I've talked to tech support, and all they would tell me is that it is "not good". We reset the dongle and updated firmware, and it went away, and I assumed that things were fine. But overnight, the dark mode came back. This has happened each night since the inverter was first turned on on Tuesday this week. Tech support wants me to reset it again, but I can only assume that the dark mode will come back. The customer was there for the installation over the past few days, but is not going to be there for a little while to tell me if the dark mode comes back. There is no indication on the monitoring site that this is happening, and the inverter otherwise seems to be working completely normally. But since tech support is not being particularly forthcoming with what this indicates, I thought I would see if anyone here has seen this in the past.</div><div><br></div><div>Also, this is a system upgrade, and we are leaving the 1 year old lead acid batteries in place. The old setup had the battery negative from the battery box connected to ground in the main service panel. Does anyone know whether leaving it like this will cause any issues?</div><div><br></div><div>Thanks!</div><div>-Dave</div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><br style="color:rgb(34,34,34)"><div dir="ltr" style="color:rgb(34,34,34)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"></div></div></div><div dir="ltr"><table cellpadding="0" cellspacing="0" style="border-spacing:0px;border-collapse:collapse;color:rgb(68,68,68);width:525px;font-size:11pt;font-family:Arial,sans-serif"><tbody><tr><td width="125" valign="top" rowspan="6" style="padding:0px 10px 0px 0px;font-size:10pt;border-right:1px solid rgb(236,189,0);width:125px;vertical-align:top"><a href="https://www.sungineersolar.com/" style="color:rgb(51,122,183);background-color:transparent" target="_blank"><img border="0" alt="Logo" width="105" src="https://sungineersolar.com/wp-content/uploads/2019/08/Logo-Image-Only-1.png" style="border:0px;vertical-align:middle;width:105px;height:auto" data-unique-identifier=""></a></td><td style="padding:0px 0px 0px 10px"><table cellpadding="0" cellspacing="0" style="border-spacing:0px;border-collapse:collapse;background-color:transparent"><tbody><tr><td valign="top" style="padding:0px 0px 5px 10px;width:400px;vertical-align:top"><span style="color:rgb(236,189,0);font-size:11pt;font-weight:700">Dave Tedeyan, P.E.<br></span><span style="font-size:11pt;font-weight:700"><font color="#ecbd00">Owner | Sungineer Solar</font><br></span></td></tr><tr><td valign="top" style="padding:5px 0px 5px 10px;font-size:10pt;vertical-align:top;line-height:17px"><span style="color:rgb(236,189,0)"><span style="font-weight:700">p: </span></span><span style="font-size:10pt;color:rgb(0,0,0)">he | him | his</span><span style="color:rgb(236,189,0)"><span style="font-weight:700"><br>a: </span></span><span style="font-size:10pt;color:rgb(0,0,0)">1653 Slaterville Rd.</span> <span style="font-size:10pt;color:rgb(0,0,0)">| Ithaca, NY 14850</span><br><span style="color:rgb(236,189,0)"><span style="font-weight:700">w:</span></span><a href="http://www.sungineersolar.com/" rel="noopener" style="color:rgb(51,122,183);background-color:transparent" target="_blank"><span style="font-size:10pt;color:rgb(0,0,0)"> www.sungineersolar.com</span></a><br><span style="color:rgb(236,189,0)"><span style="font-weight:700">c:</span></span><span style="font-size:10pt;color:rgb(0,0,0)"> (607) 270-0370</span></td></tr></tbody></table></td></tr></tbody></table></div></div></div></div></div></div>

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