<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">We've installed over 120 Sol-Ark inverters during the last five years, mostly the 15 K variant, I don't think there's a better product on the market today considering all of the things it can do and the remote monitoring features. Like any inverter system there have been software problems and glitches and updates and issues but they all have problems. Do we all remember when the Enphase M190s and 210s were failing like bad marriages? <div><br></div><div>Tech Support? They seem to have a lot of new people that just read the script in front of them but most inverter companies go through the same growing pains.</div><div><br id="lineBreakAtBeginningOfSignature"><div dir="ltr"><div>Michael D Nelson</div><div>MD Electric & Solar, Inc.</div><div>707-684-0064 mobile</div><div>707-884-1862 office</div><div>www.mdelectricsolar.com</div><div>www.facebook.com/mdelectricandsolar</div><br></div><div dir="ltr"><br><blockquote type="cite">On Jun 10, 2025, at 6:16 PM, Daryl DeJoy via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="auto">We are now only installing SolArk. While we have had an issue here and there, with 86 of their inverters installed, including multiple 60k and 30k, 480v and 208v commercial installs, it is a business decision I'm not regretting. <div dir="auto">I have found tech support with every manufacturer has their low times with seemingly poor support. Usually it is because of hiring issues, which I have to say I'm intimately aware of.</div><div dir="auto">In most cases this tends to be resolved over a matter of months and with some patience. SolArk, to me, is a company whose primary issue is growing pains and I do think they will resolve the current backup in good technical support sooner rather than later. </div><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto">Daryl DeJoy </div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Tue, Jun 10, 2025, 9:07 PM William Miller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple"><div class="m_5022139690138005665WordSection1"><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Friends:</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">It’s amazing how different people’s experiences can be: I installed a Soul-Arc 12 in my shop a week or two ago. I was having trouble connecting to my Wi-fi and programming for battery only. </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I was told there was a bad batch of dongles shipped but the problem could be fixed remotely. It took a couple of calls but within an hour every issue was resolved. I even got two call backs originating from tech support. </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">My wait time on the phone was always less than 3 minutes. I had to pinch myself to make sure I wasn’t dreaming.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Maybe my problems were just simple enough that low-level techs could take care of them and harder problems would have taken way longer. I am mystified.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I now have 3 Deka Duration 5.3 batteries installed and I am no longer buying energy at $0.62/kwh from 4P to 9P. The programming capabilities of the Soul Arc are very powerful. The Duration batteries were plug-and-play for closed loop with the optional cable. I recommend the Soul Arc with the Duration batteries and will be offering them to clients.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Miller Solar</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">805-438-5600</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.millersolar.com/" target="_blank" rel="noreferrer"><span style="color:blue">www.millersolar.com</span></a></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">CA Lic. 773985</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Jay via RE-wrenches<br><b>Sent:</b> Tuesday, June 10, 2025 5:30 PM<br><b>To:</b> RE-wrenches<br><b>Cc:</b> Jay<br><b>Subject:</b> Re: [RE-wrenches] Any contacts at Sol-Ark</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">I have to say listening to all the issues with lack of tech support and real issues and paying for warranty etc. </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I have no desire to buy or sell sol ark </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Jay</p></div><div><p class="MsoNormal"><br><br></p><p class="MsoNormal" style="margin-bottom:12.0pt">On Jun 10, 2025, at 5:40 PM, Daryl DeJoy via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""></span></p><div><p class="MsoNormal">I'm an asking SolArk to put a tech support person on this list. Hang tight, they will likely reach out to Michael Welch tonight. </p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Daryl</p></div></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">On Tue, Jun 10, 2025, 7:26 PM Michael Morningstar via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><div><p class="MsoNormal">Hello All,</p></div><div><p class="MsoNormal">Does anyone have any contacts at Sol-Ark? I have a system that went off-line over a year ago, soon after they changed from PVPRO to MySol-Ark. I've been to the site more times than I can count. At first, they gaslit me and said the problem was my customer's router. I brought in an IT specialist who proved it wasn't. So they said that the dongle got bricked from the change to MySol-Ark, and sent a new dongle, which I swear took a month or two. Dongle didn't solve the issue and they tried blaming the router. So we paid for the IT guy to come out. Again. Next dongle didn't solve the issue. So they sent a new WiFi card. Still won't connect to the internet. But now the Inverter sees the customers WiFi signal which it didn't previously, causing us to run ethernet from the house to the utility building. Phones and computers connected to WiFi out there. But Sol-Ark said no it wasn't their fault. A typical site visit goes like this: Get to site and replace X part. No effect. Call Sol-Ark. Explain in excruciating detail the minutia of all the system intricacies to some low-level. Get bullshit response. Ask to speak to someone who can help. Told that someone will call me back (I explain that I'm out in the field). And only once did someone actually call me back. Like a week later. Many instances like this.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I'm trying to arrange to have tech support available at a time when I can bring out our IT guy. I left a message this morning and I have sent Jharen two emails. No response. I could really use some help if someone knows anyone at the company that could see this through.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">This is only my third Sol-Ark install. The first used 8 12ks and we were unable to commission it due to poor tech support. It was only after reaching out to the founder/CEO that we got someone competent that we realized we had mislabeled 8Ks in the mix. The second install is this one. Currently doing a 60K and then I'm done with them.</p></div><div><p class="MsoNormal"> </p></div><p class="MsoNormal"><span class="m_5022139690138005665gmailsignatureprefix">-- </span></p><div><div><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif"">Michael Morningstar </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""> </span></p></div></div></div></blockquote></div></div></blockquote></div></div>
_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
Pay optional member dues here: <a href="http://re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://re-wrenches.org</a><br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
There are two list archives for searching. When one doesn't work, try the other:<br>
<a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/" rel="noreferrer noreferrer" target="_blank">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br>
<a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" rel="noreferrer noreferrer" target="_blank">http://www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:<br>
<a href="http://www.members.re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://www.members.re-wrenches.org</a><br>
<br>
</blockquote></div>
<span>_______________________________________________</span><br><span>List sponsored by Redwood Alliance</span><br><span></span><br><span>Pay optional member dues here: http://re-wrenches.org</span><br><span></span><br><span>List Address: RE-wrenches@lists.re-wrenches.org</span><br><span></span><br><span>Change listserver email address & settings:</span><br><span>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</span><br><span></span><br><span>There are two list archives for searching. When one doesn't work, try the other:</span><br><span>https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</span><br><span>http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</span><br><span></span><br><span>List rules & etiquette:</span><br><span>http://www.re-wrenches.org/etiquette.htm</span><br><span></span><br><span>Check out or update participant bios:</span><br><span>http://www.members.re-wrenches.org</span><br><span></span><br></div></blockquote></div></body></html>