<div dir="auto">To me, and in our experience, Solaredge has the title in "jump through all our hoops, then when you've done that, we have more for you to jump through" along with long wait times for call backs and an absolutely useless chat feature. <div dir="auto"><br></div><div dir="auto">Daryl DeJoy</div><div dir="auto">Island Energy Storage</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, Jun 4, 2025, 10:15 AM Tyrone Houck via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div>That's interesting that you say Sol-Ark has been fast and competent in comparison to solaredge... that hasn't been my experience at all. In my dealings Sol-Ark has been responsive only when pressured repeatedly and confidently, required a large deposit for RMAs, reluctant to provide return labels, and taking longer to ship than any other inverter manufacturer I've dealt with. On the other hand, despite a frustrating weakness for surges and grid events, solaredge has been quick to RMA and ship advance replacements and accept fault with basic tests/checks or any visual confirmation of internal damage. Sometimes even shipping same day or next day(a couple months ago I got an advance replacement within 3 business days!). This is not an endorsement for Solaredge in any way but I find it interesting how dramatically installer's experiences can vary. My hope is all these manufacturers step their game up in the customer support department!</div><div dir="auto">Sunny Regards,</div><div><br></div><div data-smartmail="gmail_signature">Tyrone Houck</div><div data-smartmail="gmail_signature" dir="auto">Oregon Solarworks LLC</div><div data-smartmail="gmail_signature" dir="auto">CCB #204937 LRT #076</div><div data-smartmail="gmail_signature" dir="auto">541-787-1366</div><div data-smartmail="gmail_signature" dir="auto"><a href="mailto:tyrone@oregonsolarworks.com" target="_blank" rel="noreferrer">tyrone@oregonsolarworks.com</a><br> </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jun 4, 2025, 6:08 AM Lou Russo via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Aloha All,</div><div><br></div><div>Unfortunately, we have found that emailing or calling Sol-Ark (and most other manufacturers) daily about RMA's is the only way to move the ball forward. Even doing that it is, taking us about a month from the first tech support call to receiving the RMA unit. They did charge us a deposit ($2,300) for the first time last month and then they failed to include a return shipping label. Compared to SolarEdge, Sol-Ark appears fast and competent.</div><div><br></div><div>As far as labor compensation, who else beside Enphase is paying out? </div><div><div><br></div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr">Aloha,<div>Lou Russo </div><div>Spree Solar Systems LLC </div><div>C-34322</div><div><br></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jun 4, 2025 at 2:09 AM david quattro via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">A few years ago I took SolArk to small claims court. I kept meticulous records, logging months of their disappointing denials and botched tech support. SolArk legal department tried to shift legal jurisdiction from my local country to their Texas jurisdiction. It was an insult to my intelligence. Needless to say I didn’t sign that document of theirs.</div><div dir="auto"> They settled the day before the court date. via electronic funds transfer SolArk paid the full amount I had asked for. The frustrating and ridiculous part is that it would have cost <i>them</i> much less if they had just provided good service.</div><div dir="auto"> For me it boils down to: what manufacturer provides the flexible functionality my customers need, high quality monitoring, and the most reliable up-time? I’ve decided to stick with SolArk, and I regularly sing their praises. </div><div dir="auto"> But when they don’t act right, they force our hand. If enough installers hold them accountable, my hope is that their Warranty/ Customer Service Department will get real. They also need to pay for the labor associated with failed components, just like most other ethical manufacturers have done for decades.</div><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto"><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jun 4, 2025 at 4:46 AM Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">We have had this discussion before. I'm afraid to say – it's not getting any better.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I have been dealing with a faulty 15K for months. I replaced boards after waiting an inordinate amount of time for parts. I fought with tech support over getting the unit replaced. They finally relented. Now all I want is an advanced replacement unit. After much back and forth about the process, I agreed to pay $3,000 for a deposit, plus shipping. They can't even seem to get that right. They can't get their invoice portal to allow me to pay them.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Total incompetence. </div></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I can't see myself selling another Sol-Ark unit until they get their act together and liberalize their warranty processing policies.</div><div><br></div><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Florida Solar Design Group</div><br></div><div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"></div></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><b><div style="text-align:center"></div></b></div></div></div></div></div></div></div></div><img width="0" height="0" alt="" style="display:flex"></div>
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