<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"><meta http-equiv="content-type" content="text/html; charset=utf-8"><div dir="ltr"></div><div dir="ltr">Victron would be your best bet for a highly modular system with good monitoring as well </div><div dir="ltr"><br></div><div dir="ltr">I suggest you contact kienan at <a href="https://www.distribution.solar/">https://www.distribution.solar/</a></div><div dir="ltr">He is one of victrons repair depots as well as dealer and super knowledgeable about design and set up </div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br><blockquote type="cite">On May 30, 2025, at 10:28 PM, Dan Fink via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr"><div>Esteemed Wrenches - Thank you so much. Your help from my previous post here a couple months ago after the first unannounced OpticsRE outage solved the problem on my remote, off-grid client's system...new SD card (system events showing corrupted SD card), fresh firmware on it, Mate 3S firmware update, and connected within 5 minutes. Flawless for a couple months until the most recent OpticsRE failure. </div><div><br></div><div>Some of you have spoken of at least some portion of your OpticsRE sites returning to service recently, with many just needing a manual reboot. Not working here, I'm onsite again, 5 hours drive one way, and thank Dog the client lets me stay here overnight.</div><div><br></div><div>I've tried all the usual tricks today, fresh SD card, mint firmware for update, factory Mate3S reset, reboot the DSL service (no issues since the RESOL Vbus solar hot water data has been flawless on the same router). I was going to try a revert to previous firmware version, but all the archives have...disappeared.</div><div><br></div><div>What disturbs me tonight is that on arrival here today I figured I'd just download the latest Mate3S firmware update from the Outback website and stick it on the fresh SD card, to be absolutely sure it was current and bugs fixed and......it appears all Mate3S firmware updates, AND the firmware archive past versions, have been removed from their website. All that shows on those pages is an invitation to join their mailing list.</div><div><br></div><div>Can anyone else confirm that NO Mate3S firmware, new or old, is available from Outback anymore? I assume they just want it to die a silent death because they are in too far over their heads to make it work?</div><div><br></div><div>My client is pissed off. I am pissed off. They don't answer their tech support phones or return calls. They don't reply to tech support emails. Is this a death spiral for Outback? Are the new young solar bros who bought the place in over their heads? Do they not care about tech support (EG4 tech support was arrogant and treated me like I didn't know shit, even though I've been installing and supporting off-grid systems before they were born)? EG4 had flippant tech support because most of their customers were DIY, You-Tube certified installers. </div><div><br></div><div>Don't you dare apply that attitude to my NABCEP- and IREC-certified company, new Outback solarbros. We graybeards all know why the company got the name "Outback."</div><div><br></div><div>On lighter note, anyone know how to just rewire all the Flexnet DC shunts and add more to to the FM80s, and what equipment to buy to have sort of reliable remote monitoring for an off-grid system? Can Victron do it? They have been very responsive to me for tech support but these would be complete rewires of all the shunts and adding new ones as the MX CCs don't have them individually.</div><div><br></div><div>I apologize for the vitriol, but my very patient client is at the end of his rope, as are many other of my clients, and so am I. Recent comments from clients - "In over their heads." "Bit off more than they can chew." "You can see the water swirling down the toilet bowl." "A bunch of T-ball toddlers trying to play hardball." "Solar Bros who want to replace the old Lexus with a Buggati...but forgot it don't work on a dirt road." "Trying to haul 2 tons of bullshit in a Cybertruck." "So the purveyors of cheap Chinese solar crap now say Outback will be built in the USA? BS." And on and on.<br><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(0,0,0)"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">Dan Fink</span></div><div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(0,0,0)"><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">Owner, Buckville Energy Consulting LLC</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">IREC Certified Instructor for PV and Small Wind Installation</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><span style="font-size:12.8px">NABCEP Certified PV System Inspector</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">NABCEP PV Associate</div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)"><a href="mailto:dan.fink@greendustrialtraining.com" target="_blank">d</a><a href="mailto:anbob88@gmail.com" target="_blank">anbob88@gmail.com</a></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)">970-672-4342</div></div><br> </div></div></div></div></div></div></div></div></div></div></div></div>
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