<div dir="ltr"><div>If you go back and look at the stock price, Enphase was just about to go bankrupt in the 2017 period. They had just released their IQ micros which were quite reliable but were riddled by a bad reputation from prior generations with high failures, particularly M190/M210s. We were one of those companies that had thousands of older micros installed and they were failing left and right. They got a new CEO and totally changed things around - it seems like they did a good job of supporting the installers and buying back trust in their product. Afterall, if installers don't trust a product they won't recommend it to their clients. Reliability is key! </div><div><br></div><div>It seems to me that SolarEdge is in a similar situation now. Their stock has totally tanked and installers don't generally have trust in product reliability. They have had way too many dead on arrival inverters (or failing shortly after install) and optimizers and for some reason just haven't been able to buck that trend. It is a particularly horrible experience for clients when their systems don't work well from the very start. Maybe they have increased reliability now, I don't know. Anyway, I hope SolarEdge is able to get product reliability up and get back trust from the installers.</div><div><br></div><div>August</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p><br></p></div></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Feb 20, 2025 at 9:07 AM Christopher Warfel via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><u></u>

  
    
  
  <div>
    <p>I made a decision to go w Enphase when Solar Edge was a viable
      competitor.  I did not like some aspects of Solar Edge, and I am
      glad I went with Enphase. I only install on this small island, 22
      systems starting with M250's. Average project is 16 modules.  I
      have had only one microinverter failure, and it emailed me to let
      me know and then ordered the replacement.  The experiences do seem
      installer specific. Chris<br>
    </p>
    <div>On 2/19/2025 9:29 PM, Jason Szumlanski
      via RE-wrenches wrote:<br>
    </div>
    <blockquote type="cite">
      
      <div dir="auto">It's really interesting how different our
        experiences and perspectives are on these issues. I know a close
        colleague who still loves SolarEdge. We're still friends. :)
        <div dir="auto"><br>
        </div>
        <div dir="auto">I have also heard the XX%+ failure rate on
          M-Series experience before, which I find strange. I'm not
          suggesting it's not true, but it's far from my experience. The
          M190 clearly had issues, but the M215 and M250 were leaps and
          bounds better, and we had nowhere near that kind of failure
          rate experience. And I'm in arguably one of the most grueling
          environments in terms of heat and corrosive (coastal)
          environments, which is one of the fears people have always had
          against microinverters. Maybe the M-Series was more
          susceptible to cold weather issues (freeze/thaw issues). </div>
        <div dir="auto"><br>
        </div>
        <div dir="auto">My home's M215 system is visibly beat up. Having
          been through 4 major hurricanes in its lifespan and having
          been removed and reinstalled once and used and abused for
          numerous training exercises, I really would have expected it
          to be a headache. But with only one microinveter failure in a
          decade, I am very happy. One system is obviously not
          statistically significant, but it goes to show that people
          have had widely different experiences with early generation
          microinverters. </div>
        <div dir="auto"><br>
        </div>
        <div dir="auto">I regrettably installed a Soladeck AC aggregator
          on the roof with fuses and a combined feeder back to the
          interconnection point, but shockingly I have only replaced one
          fuse when it popped years ago. Other than that, smooth sailing
          with my M215 micros. I leave the one failed unit as it is to
          show clients what to expect in the monitoring system if a
          microinverter fails. </div>
        <div dir="auto"><br>
        </div>
        <div dir="auto">Jason</div>
        <div dir="auto"><br>
        </div>
        <div dir="auto"><br>
        </div>
        <div dir="auto"><br>
        </div>
        <br>
        <div class="gmail_quote" dir="auto">
          <div dir="ltr" class="gmail_attr">On Wed, Feb 19, 2025,
            8:59 PM Kirk Herander via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>>
            wrote:<br>
          </div>
          <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
            <div dir="ltr">I will never promote, support, or use Enphase
              products again. My personal decision is a result of a 50%
              plus failure rate of the M series, as an early adopter.
              Now I am admittedly biased, regardless of their reputation
              now.
              <div><br>
              </div>
              <div>Enphase tried to make it right, and I'm still
                replacing the replacements of the replacements 12 years
                later, sans-labor reimbursement. Yes, the latest micros
                w/adapters are still free under warranty.
                <div>.</div>
                <div>We all know that through the years, every OEM has
                  not lived up to expectations at times, be it products
                  or support. </div>
                <div><br>
                </div>
                <div>For me, tolerance of some OEMs is different than
                  others, depending on the particular problem and
                  duration of it, individual OEM history, and customer
                  reaction,etc. </div>
                <div><br>
                </div>
                <div>What are we, as individual installers, willing to
                  put up with before we pull the plug on a manufacturer?
                  It's an individual decision. History and relationships
                  are right up there to support stay on board, or go.</div>
                <div><br>
                </div>
                <div>In the case of inverter RMAs, Vermont takes them
                  for free at recycling centers, treating them as old
                  electronics (ie. obsolete PC's). So we as a group
                  don't have a dog in every policy fight that others
                  may.</div>
                <div><br>
                </div>
                <div>Some OEM products & service policies are more
                  of a thorn than others. Obviously, No one will ever
                  come out with, or evolve into, perfect product or
                  policy to make us all happy all the time.</div>
                <div><br>
                </div>
                <div>just my 2 cents worth</div>
              </div>
            </div>
            <br>
            <div class="gmail_quote">
              <div dir="ltr" class="gmail_attr">On Wed, Feb 19, 2025 at
                7:39 PM Matt Partymiller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>>
                wrote:<br>
              </div>
              <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
                <div>
                  <div dir="auto">I'm not going to defend Solaredge
                    here, there are clearly better ways they could
                    handle account transfers but the rah-rah Enphase
                    conclusion is maddening. </div>
                  <div dir="auto"><br>
                  </div>
                  <div dir="auto">It wasn't that long ago Enphase did
                    something far worse when they dropped their labor
                    warranty and then told basically every m-series
                    customer to pay them distribution prices for new
                    Micros that would function for more than two months
                    or risk spending thousands a year on labor replacing
                    their early junk. Basically Enphase invalidated all
                    their original 25 year warranties and then sold new
                    product with their full margin to effectively
                    captive customers. Meanwhile, as the installer, we
                    were stuck fielding the angry customer phone calls
                    wanting to understand how we misled them into
                    Enphase. I guess Enphase managed to stay in business
                    though....</div>
                  <div dir="auto"><br>
                  </div>
                  <div dir="auto">Matt</div>
                  <div id="m_5933574185591682865m_4388662039987378543m_-1492884169303398649m_7360521939590868645ms-outlook-mobile-signature" dir="auto">
                    <div><br>
                    </div>
                    Sent via the Samsung Galaxy S22 Ultra 5G, an
                    AT&T 5G smartphone<br>
                    Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer" target="_blank">Outlook for Android</a></div>
                  <hr style="display:inline-block;width:98%">
                  <div id="m_5933574185591682865m_4388662039987378543m_-1492884169303398649m_7360521939590868645divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b>
                      RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>>
                      on behalf of Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
                      <b>Sent:</b> Wednesday, February 19, 2025 6:20:01
                      PM<br>
                      <b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
                      <b>Cc:</b> Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com" rel="noreferrer" target="_blank">jason@floridasolardesigngroup.com</a>><br>
                      <b>Subject:</b> Re: [RE-wrenches] SolarEdge Has
                      Gone Too Far</font>
                    <div> </div>
                  </div>
                  <div>
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                      <tbody>
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                            <div style="color:rgb(34,34,34)"><span style="color:rgb(34,34,34);font-weight:bold">Caution:</span> This email
                              originated from outside SES. Do not click
                              links or open attachments unless you
                              recognize the sender and know the content
                              is safe.
                            </div>
                          </td>
                        </tr>
                      </tbody>
                    </table>
                    <br>
                    <div>
                      <div dir="ltr">
                        <div dir="ltr">
                          <div><span style="font-family:arial,helvetica,sans-serif">I just wrote a scathing
                              blog post, notified my staff not to take
                              on new SolarEdge service clients, and
                              blasted out messages and DMs on social
                              media about this despicable new move by
                              SolarEdge. Imagine being one of the many
                              system owners impacted by solar
                              contractors going out of business, only to
                              find out that the manufacturer of your
                              equipment wants to charge you to have a
                              new willing contractor authorized to
                              monitor and service your system.</span><br clear="all">
                          </div>
                          <div><span style="font-family:arial,helvetica,sans-serif"><br>
                            </span></div>
                          <div><span style="font-family:arial,helvetica,sans-serif">By contrast, Enphase
                              owners can have as many contractors
                              monitor their systems as they want, and
                              they can initiate it themselves and for
                              free, 24 hours a day without delay.</span></div>
                          <div>
                            <div dir="ltr">
                              <div dir="ltr"><br>
                                Jason Szumlanski
                                <div><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Principal
                                    Solar Designer | Florida Solar
                                    Design Group</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">
                                  <span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">NABCEP
                                    Certified Solar Professional (PVIP)</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">
                                  <span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Florida
                                    State Certified Solar Contractor
                                    CVC56956</span></div>
                                <div><font color="#333333" face="Roboto, RobotoDraft, Helvetica, Arial, sans-serif">Florida
                                    Certified Electrical Contractor
                                    EC13013208</font></div>
                              </div>
                            </div>
                          </div>
                          <br>
                        </div>
                        <br>
                        <div>
                          <div dir="ltr">On Wed, Feb 19, 2025 at 4:22 PM
                            Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com" rel="noreferrer" target="_blank">jason@floridasolardesigngroup.com</a>>
                            wrote:<br>
                          </div>
                          <blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
                            <div dir="ltr">
                              <div><span style="font-family:arial,helvetica,sans-serif">When I fill out the
                                  online form to transfer an existing
                                  SolarEdge system to my company for
                                  monitoring, the site now takes me to a
                                  payment form demanding $99 to transfer
                                  the site monitoring. </span><br clear="all">
                              </div>
                              <div><span style="font-family:arial,helvetica,sans-serif"><br>
                                </span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif">I have been told that as
                                  of 2/17/2025, SolarEdge has a new
                                  policy, and now changes for
                                  transferring a site to a new
                                  installer. </span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif"><br>
                                </span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif">WOW. Nobody wants to
                                  touch their hardware around here, and
                                  I must be the last one because
                                  SolarEdge tech support is literally
                                  giving customers my name when they
                                  can't find help.</span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif"><br>
                                </span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif">SolarEdge is done. Dead
                                  to me. They can find someone else to
                                  cover their warranty obligations.</span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif"><br>
                                </span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</span></div>
                              <div><span style="font-family:arial,helvetica,sans-serif">Florida Solar Desing
                                  Group</span></div>
                              <div><br>
                              </div>
                              <div><br>
                              </div>
                              <div><br>
                              </div>
                              <div><br>
                              </div>
                              <div>
                              </div>
                            </div>
                          </blockquote>
                        </div>
                      </div>
                    </div>
                  </div>
                </div>
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              </blockquote>
            </div>
            <div><br clear="all">
            </div>
            <div><br>
            </div>
            <span class="gmail_signature_prefix">-- </span><br>
            <div dir="ltr" class="gmail_signature">
              <div dir="ltr">
                <p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><a name="m_5933574185591682865_m_4388662039987378543_m_-1492884169303398649_SignatureSanitizer__MailAutoSig" rel="noreferrer"><b>Kirk
                        Herander / </b></a><b><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar" style="color:blue" rel="noreferrer" target="_blank">kirkh@vermont.solar</a></b></span></p>
                <p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><b>Owner|Principal, VT Solar,
                      LLC</b></span></p>
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    <pre cols="72">-- 
Christopher Warfel, PE
ENTECH Engineering, Inc.
PO Box 871, Block Island, RI 02807
(401) 447-5773</pre>
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