<div dir="ltr"><div>If you go back and look at the stock price, Enphase was just about to go bankrupt in the 2017 period. They had just released their IQ micros which were quite reliable but were riddled by a bad reputation from prior generations with high failures, particularly M190/M210s. We were one of those companies that had thousands of older micros installed and they were failing left and right. They got a new CEO and totally changed things around - it seems like they did a good job of supporting the installers and buying back trust in their product. Afterall, if installers don't trust a product they won't recommend it to their clients. Reliability is key! </div><div><br></div><div>It seems to me that SolarEdge is in a similar situation now. Their stock has totally tanked and installers don't generally have trust in product reliability. They have had way too many dead on arrival inverters (or failing shortly after install) and optimizers and for some reason just haven't been able to buck that trend. It is a particularly horrible experience for clients when their systems don't work well from the very start. Maybe they have increased reliability now, I don't know. Anyway, I hope SolarEdge is able to get product reliability up and get back trust from the installers.</div><div><br></div><div>August</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p><br></p></div></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Feb 20, 2025 at 9:07 AM Christopher Warfel via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><u></u>
<div>
<p>I made a decision to go w Enphase when Solar Edge was a viable
competitor. I did not like some aspects of Solar Edge, and I am
glad I went with Enphase. I only install on this small island, 22
systems starting with M250's. Average project is 16 modules. I
have had only one microinverter failure, and it emailed me to let
me know and then ordered the replacement. The experiences do seem
installer specific. Chris<br>
</p>
<div>On 2/19/2025 9:29 PM, Jason Szumlanski
via RE-wrenches wrote:<br>
</div>
<blockquote type="cite">
<div dir="auto">It's really interesting how different our
experiences and perspectives are on these issues. I know a close
colleague who still loves SolarEdge. We're still friends. :)
<div dir="auto"><br>
</div>
<div dir="auto">I have also heard the XX%+ failure rate on
M-Series experience before, which I find strange. I'm not
suggesting it's not true, but it's far from my experience. The
M190 clearly had issues, but the M215 and M250 were leaps and
bounds better, and we had nowhere near that kind of failure
rate experience. And I'm in arguably one of the most grueling
environments in terms of heat and corrosive (coastal)
environments, which is one of the fears people have always had
against microinverters. Maybe the M-Series was more
susceptible to cold weather issues (freeze/thaw issues). </div>
<div dir="auto"><br>
</div>
<div dir="auto">My home's M215 system is visibly beat up. Having
been through 4 major hurricanes in its lifespan and having
been removed and reinstalled once and used and abused for
numerous training exercises, I really would have expected it
to be a headache. But with only one microinveter failure in a
decade, I am very happy. One system is obviously not
statistically significant, but it goes to show that people
have had widely different experiences with early generation
microinverters. </div>
<div dir="auto"><br>
</div>
<div dir="auto">I regrettably installed a Soladeck AC aggregator
on the roof with fuses and a combined feeder back to the
interconnection point, but shockingly I have only replaced one
fuse when it popped years ago. Other than that, smooth sailing
with my M215 micros. I leave the one failed unit as it is to
show clients what to expect in the monitoring system if a
microinverter fails. </div>
<div dir="auto"><br>
</div>
<div dir="auto">Jason</div>
<div dir="auto"><br>
</div>
<div dir="auto"><br>
</div>
<div dir="auto"><br>
</div>
<br>
<div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Wed, Feb 19, 2025,
8:59 PM Kirk Herander via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">I will never promote, support, or use Enphase
products again. My personal decision is a result of a 50%
plus failure rate of the M series, as an early adopter.
Now I am admittedly biased, regardless of their reputation
now.
<div><br>
</div>
<div>Enphase tried to make it right, and I'm still
replacing the replacements of the replacements 12 years
later, sans-labor reimbursement. Yes, the latest micros
w/adapters are still free under warranty.
<div>.</div>
<div>We all know that through the years, every OEM has
not lived up to expectations at times, be it products
or support. </div>
<div><br>
</div>
<div>For me, tolerance of some OEMs is different than
others, depending on the particular problem and
duration of it, individual OEM history, and customer
reaction,etc. </div>
<div><br>
</div>
<div>What are we, as individual installers, willing to
put up with before we pull the plug on a manufacturer?
It's an individual decision. History and relationships
are right up there to support stay on board, or go.</div>
<div><br>
</div>
<div>In the case of inverter RMAs, Vermont takes them
for free at recycling centers, treating them as old
electronics (ie. obsolete PC's). So we as a group
don't have a dog in every policy fight that others
may.</div>
<div><br>
</div>
<div>Some OEM products & service policies are more
of a thorn than others. Obviously, No one will ever
come out with, or evolve into, perfect product or
policy to make us all happy all the time.</div>
<div><br>
</div>
<div>just my 2 cents worth</div>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Feb 19, 2025 at
7:39 PM Matt Partymiller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<div dir="auto">I'm not going to defend Solaredge
here, there are clearly better ways they could
handle account transfers but the rah-rah Enphase
conclusion is maddening. </div>
<div dir="auto"><br>
</div>
<div dir="auto">It wasn't that long ago Enphase did
something far worse when they dropped their labor
warranty and then told basically every m-series
customer to pay them distribution prices for new
Micros that would function for more than two months
or risk spending thousands a year on labor replacing
their early junk. Basically Enphase invalidated all
their original 25 year warranties and then sold new
product with their full margin to effectively
captive customers. Meanwhile, as the installer, we
were stuck fielding the angry customer phone calls
wanting to understand how we misled them into
Enphase. I guess Enphase managed to stay in business
though....</div>
<div dir="auto"><br>
</div>
<div dir="auto">Matt</div>
<div id="m_5933574185591682865m_4388662039987378543m_-1492884169303398649m_7360521939590868645ms-outlook-mobile-signature" dir="auto">
<div><br>
</div>
Sent via the Samsung Galaxy S22 Ultra 5G, an
AT&T 5G smartphone<br>
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer" target="_blank">Outlook for Android</a></div>
<hr style="display:inline-block;width:98%">
<div id="m_5933574185591682865m_4388662039987378543m_-1492884169303398649m_7360521939590868645divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b>
RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>>
on behalf of Jason Szumlanski via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Sent:</b> Wednesday, February 19, 2025 6:20:01
PM<br>
<b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Cc:</b> Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com" rel="noreferrer" target="_blank">jason@floridasolardesigngroup.com</a>><br>
<b>Subject:</b> Re: [RE-wrenches] SolarEdge Has
Gone Too Far</font>
<div> </div>
</div>
<div>
<table border="0" cellspacing="0" cellpadding="0" align="left" width="100%">
<tbody>
<tr>
<td style="background:rgb(255,185,0);padding:5pt 2pt"><br>
</td>
<td width="100%" cellpadding="7px 6px 7px 15px" style="background:rgb(255,248,229);padding:5pt 4pt 5pt 12pt">
<div style="color:rgb(34,34,34)"><span style="color:rgb(34,34,34);font-weight:bold">Caution:</span> This email
originated from outside SES. Do not click
links or open attachments unless you
recognize the sender and know the content
is safe.
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</tbody>
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<br>
<div>
<div dir="ltr">
<div dir="ltr">
<div><span style="font-family:arial,helvetica,sans-serif">I just wrote a scathing
blog post, notified my staff not to take
on new SolarEdge service clients, and
blasted out messages and DMs on social
media about this despicable new move by
SolarEdge. Imagine being one of the many
system owners impacted by solar
contractors going out of business, only to
find out that the manufacturer of your
equipment wants to charge you to have a
new willing contractor authorized to
monitor and service your system.</span><br clear="all">
</div>
<div><span style="font-family:arial,helvetica,sans-serif"><br>
</span></div>
<div><span style="font-family:arial,helvetica,sans-serif">By contrast, Enphase
owners can have as many contractors
monitor their systems as they want, and
they can initiate it themselves and for
free, 24 hours a day without delay.</span></div>
<div>
<div dir="ltr">
<div dir="ltr"><br>
Jason Szumlanski
<div><span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Principal
Solar Designer | Florida Solar
Design Group</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">
<span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">NABCEP
Certified Solar Professional (PVIP)</span><br style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">
<span style="color:rgb(51,51,51);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Florida
State Certified Solar Contractor
CVC56956</span></div>
<div><font color="#333333" face="Roboto, RobotoDraft, Helvetica, Arial, sans-serif">Florida
Certified Electrical Contractor
EC13013208</font></div>
</div>
</div>
</div>
<br>
</div>
<br>
<div>
<div dir="ltr">On Wed, Feb 19, 2025 at 4:22 PM
Jason Szumlanski <<a href="mailto:jason@floridasolardesigngroup.com" rel="noreferrer" target="_blank">jason@floridasolardesigngroup.com</a>>
wrote:<br>
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div><span style="font-family:arial,helvetica,sans-serif">When I fill out the
online form to transfer an existing
SolarEdge system to my company for
monitoring, the site now takes me to a
payment form demanding $99 to transfer
the site monitoring. </span><br clear="all">
</div>
<div><span style="font-family:arial,helvetica,sans-serif"><br>
</span></div>
<div><span style="font-family:arial,helvetica,sans-serif">I have been told that as
of 2/17/2025, SolarEdge has a new
policy, and now changes for
transferring a site to a new
installer. </span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><br>
</span></div>
<div><span style="font-family:arial,helvetica,sans-serif">WOW. Nobody wants to
touch their hardware around here, and
I must be the last one because
SolarEdge tech support is literally
giving customers my name when they
can't find help.</span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><br>
</span></div>
<div><span style="font-family:arial,helvetica,sans-serif">SolarEdge is done. Dead
to me. They can find someone else to
cover their warranty obligations.</span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><br>
</span></div>
<div><span style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</span></div>
<div><span style="font-family:arial,helvetica,sans-serif">Florida Solar Desing
Group</span></div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
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<span class="gmail_signature_prefix">-- </span><br>
<div dir="ltr" class="gmail_signature">
<div dir="ltr">
<p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><a name="m_5933574185591682865_m_4388662039987378543_m_-1492884169303398649_SignatureSanitizer__MailAutoSig" rel="noreferrer"><b>Kirk
Herander / </b></a><b><a href="mailto:kirkh@vermont.solar" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar" style="color:blue" rel="noreferrer" target="_blank">kirkh@vermont.solar</a></b></span></p>
<p class="MsoNormal" style="color:rgb(0,0,0);font-family:Arial;font-size:16px;margin:0in 0in 0.0001pt"><span style="font-size:10pt"><b>Owner|Principal, VT Solar,
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<pre cols="72">--
Christopher Warfel, PE
ENTECH Engineering, Inc.
PO Box 871, Block Island, RI 02807
(401) 447-5773</pre>
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