<div dir="auto">  SMA monitoring is alive and well. They did migrate to a new platform. It’s called EnnexOS. Depending on the age of your install it might need some attention getting you to the new OS. If it's a commercial install you will have to upgrade to their new Datalogger, as the old ClusterController isn’t compatible. </div><div dir="auto">    With persistence and patience, my experience with SMA remains great.</div><div dir="auto"><br></div><div dir="auto"><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 3, 2024 at 2:25 AM William Miller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div lang="EN-US" link="blue" vlink="purple"><div class="m_7905780147566287984WordSection1"><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">Friends:</span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">I am unable to log onto the SMA Sunny Portal.  I called tech support and received some vague information about a new server and “merging accounts” but when pressed for details I was provided none.  I was told my problem would be escalated to a second level but it’s been almost a week and I have not heard a thing.</span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">Anyone else having problems with Sunny Portal?  What is this world of ours coming to? It seems tech support is falling apart in every product line.</span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif">William Miller</span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Verdana,sans-serif"> </span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">Miller Solar</span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">805-438-5600</span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><a href="http://www.millersolar.com/" target="_blank" style="font-family:Arial,sans-serif">www.millersolar.com</a></span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">CA Lic. 773985</span></p><p class="MsoNormal"> </p><p class="MsoNormal"> </p></div></div>
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