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<p class="MsoNormal">We’ve had similar issues. Support directs us to the admin transfer weblink. That takes 24 hours to process (generally happens overnight). Our inside service technician now transfers all sites once the service ticket is agreed in advance
of rolling a truck. We’d really been doing that anyway since most RMAs are granted remotely – which gets us to one truck roll.<o:p></o:p></p>
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<p class="MsoNormal">It would be nice if their support line could do this in minutes though.<o:p></o:p></p>
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<p class="MsoNormal">Matt<o:p></o:p></p>
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<p class="MsoNormal">Matt Partymiller<o:p></o:p></p>
<p class="MsoNormal">General Manager<o:p></o:p></p>
<p class="MsoNormal">Solar Energy Solutions, LLC<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Merriweather Regular"">Lexington | Louisville | Bloomington | Cincinnati | Evansville | Indianapolis<o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Merriweather Regular";color:black">859-312-7456 (Office)<o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Merriweather Regular";color:black">877-312-7456 (General)<br>
matt@sesre.com<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Merriweather Regular"">Check out our amazing new website and social media updates: <a href="http://www.sesre.com/" target="_blank"><span style="color:blue">www.sesre.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.sesre.com/"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="45" height="45" style="width:.4687in;height:.4687in" id="Picture_x0020_1" src="cid:image006.png@01DB2B83.F9BACA40"></span></a><span style="font-family:"Merriweather Regular"">
</span><a href="https://www.facebook.com/SolarEnergySolutionsLLC"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="48" height="48" style="width:.5in;height:.5in" id="Picture_x0020_2" src="cid:image007.png@01DB2B83.F9BACA40"></span></a><span style="font-family:"Merriweather Regular""> </span><a href="https://www.instagram.com/solarenergysols"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="49" height="48" style="width:.5104in;height:.5in" id="Picture_x0020_3" src="cid:image008.png@01DB2B83.F9BACA40"></span></a><span style="font-family:"Merriweather Regular""> </span><a href="https://twitter.com/SolarEnergySols"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="48" height="48" style="width:.5in;height:.5in" id="Picture_x0020_4" src="cid:image009.png@01DB2B83.F9BACA40"></span></a><span style="font-family:"Merriweather Regular""> </span><a href="https://www.linkedin.com/company/sesre"><span style="font-family:"Merriweather Regular";color:blue;text-decoration:none"><img border="0" width="48" height="48" style="width:.5in;height:.5in" id="Picture_x0020_5" src="cid:image010.png@01DB2B83.F9BACA40"></span></a><span style="font-family:"Merriweather Regular""><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Jason Szumlanski via RE-wrenches<br>
<b>Sent:</b> Thursday, October 31, 2024 7:53 AM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Cc:</b> Jason Szumlanski <jason@floridasolardesigngroup.com><br>
<b>Subject:</b> [RE-wrenches] SolarEdge Site Transfers to New Contractor<o:p></o:p></p>
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<b><span style="color:#222222">Caution:</span></b><span style="color:#222222"> This email originated from outside SES. Do not click links or open attachments unless you recognize the sender and know the content is safe.
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I don't understand how SolarEdge expects contractors to support their products effectively when it takes so long for a site transfer to go through. I have picked up so many service clients with SolarEdge
issues due to companies dropping like flies in Florida. If you get on site and can't have the monitoring access transferred instantly, you are flying blind in many cases. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Has anyone found a workaround to their ridiculous web form and manual transfer process that involves a human on the other end?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Jason Szumlanski<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Florida Solar Design Group<o:p></o:p></span></p>
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