<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">Hi Jason,</div><div dir="ltr"><br></div><div dir="ltr">On a recent install 2 of 3 new batteries had a low SOE and failed the self test. This made sense as part of the self test is discharging the battery, which you wouldn’t want to do if the batteries are depleted. Anyway, the low SOE batteries also had trouble “associating” with the inverter and were not charging as a result. In the set app > device manager it took a few tries but eventually they “associated” and started charging and passed the self test. Not sure if that’s the issue here, but might be a place to start.</div><div dir="ltr"><br></div><div dir="ltr">I agree with Dana that support probably won’t help you if you are not certified just fyi. Part of the certification training does walk you through the SetApp configuration so is actually helpful.</div><div dir="ltr"><br></div><div dir="ltr">Good luck.</div><div dir="ltr"><br></div><div dir="ltr">Garrison Riegel</div><div dir="ltr">Celestar Solar</div><div dir="ltr"><br><blockquote type="cite">On Sep 30, 2024, at 6:00 PM, Dana Orzel via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style>@font-face { font-family: "Cambria Math"; }
@font-face { font-family: Calibri; }
@font-face { font-family: Aptos; }
@font-face { font-family: "Century Gothic"; }
p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in; font-size: 11pt; font-family: Aptos, sans-serif; }
span.EmailStyle17 { font-family: "Century Gothic", sans-serif; color: windowtext; font-weight: normal; font-style: normal; }
.MsoChpDefault { font-size: 11pt; }
@page WordSection1 { size: 8.5in 11in; margin: 1in; }
div.WordSection1 { page: WordSection1; }</style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif">Hey Jason are you “battery Certified” SE is pretty sticky on this point. As to your Q I have not had to deal with this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif">_________________________________________________________<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#275317">Dana Orzel </span><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#275317">GREAT SOLAR WORKS!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#275317">C – 208.721.7003 E –
<a href="mailto:dana@solarwork.com"><span style="color:#275317;text-decoration:none">dana@solarwork.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#275317">W - www. greatsolarworks.com <a href="http://www.solarwork.com/"><span style="color:#275317;text-decoration:none">www.solarwork.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><i><u><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#275317">“Responsible Technologies for Responsible People since 1988!”<o:p></o:p></span></u></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div><mime-attachment></div><span>_______________________________________________</span><br><span>List sponsored by Redwood Alliance</span><br><span></span><br><span>Pay optional member dues here: http://re-wrenches.org</span><br><span></span><br><span>List Address: RE-wrenches@lists.re-wrenches.org</span><br><span></span><br><span>Change listserver email address & settings:</span><br><span>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</span><br><span></span><br><span>There are two list archives for searching. When one doesn't work, try the other:</span><br><span>https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</span><br><span>http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</span><br><span></span><br><span>List rules & etiquette:</span><br><span>http://www.re-wrenches.org/etiquette.htm</span><br><span></span><br><span>Check out or update participant bios:</span><br><span>http://www.members.re-wrenches.org</span><br><span></span><br></div></blockquote></body></html>