<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">HI Dan,<div class=""><br class=""></div><div class="">I can only talk about my experience. </div><div class=""><br class=""></div><div class="">Outback tech support has been going downhill for years and if hadn't been for Lones would have really sucked. </div><div class=""><br class=""></div><div class="">The support I’ve got from Signature has been good. So far its only been for programming and commisssioning help but its been quick, easy and accurate. </div><div class="">Conversely getting someone on the line from fortress is a disaster, same inverter.</div><div class=""><br class=""></div><div class="">I have 5 of the LUX inverters installed and so far no issues. </div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">I don’t use Sol Ark due to a few competent friends who have had major fights with them over warranty issues. </div><div class="">One issue I’ve mentioned before was a system that was designed by Sol ark, and monitored as well. There were inverter firmware issues no one knew about which caused multiple failures of which they tried to charge my buddy for, yes under warranty. </div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">I am waiting to be able to get the right project for the AIO.</div><div class=""><br class=""></div><div class="">Jay</div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jul 20, 2024, at 5:24 PM, Dan Fink via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" class="">re-wrenches@lists.re-wrenches.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><div dir="ltr" class="">James Showalter from Signature Solar and Eric Lundgren from Big Battery purchased Outback Solar. I have had terrible tech support experiences from both of those outfits, they tend to conveniently "forget" your engineering and NEC code compliance support requests when the answer is just simply "no, not yet UL listed" or "we don't know if that feature works or not." I'm not sure how these prolific suppliers of cheap crap products with terrible QC and NIB failure rates intend to compete, but my guess is that they have control of the big crap overseas product pipeline nozzle and intend to steer the huge stream of sewage in our direction. Sol-Ark just imports Deye products and retrofits them with their own upgrades and firmware. Magnum has vanished, much to my dismay as my own system is Magnum as are dozens of my customers.</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">Us off-grid folks still have a couple guys named boB and Robin at Midnite that still manufacture, sell and support good products. Maybe Morningstar will up their game into larger inverters. Why are all these shady import companies based in Texas? Inquiring minds want to know! BTW, I hate all-in-ones, never had a single good experience, just endless firmware and comms updates and such simple issues resulting in multiple truck rolls.</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">I miss Lones Tuss of Outback calling me back on a Friday evening at 7PM and remotely diagnosing my client's VFX / Mate 3S issues whilst doing his laundry at home, after I submitted a ticket earlier that day. The client seriously thought I was pulling a practical joke on him until I put Lones on speaker.</div><div dir="ltr" class=""><br class=""></div><div class="">Strange new world for us off-grid folks. I'll have to stick with the very few companies left that I trust. Yes, yes, Schneider, but their tech support is almost impenetrable. </div><div class=""><br class=""></div><div class="">Our strange new off-grid world seems to be destined as crap from Alibaba and Amazon, and it all smells rather off to me, like the "fresh fish" at a run-down Safeway in eastern Kansas....</div><div dir="ltr" class=""><br clear="all" class=""><div class=""><div dir="ltr" class="gmail_signature"><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div style="margin: 0px; padding: 0px; border: 0px; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; vertical-align: baseline;" class=""><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)" class="">Dan Fink</span></div><div style="margin: 0px; padding: 0px; border: 0px; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; vertical-align: baseline;" class=""><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)" class=""><span style="font-size:12.8px" class="">Owner, Buckville Energy Consulting LLC</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)" class=""><span style="font-size:12.8px" class="">IREC Certified Instructor for PV and Small Wind Installation</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)" class=""><span style="font-size:12.8px" class="">NABCEP Certified PV System Inspector</span></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)" class="">NABCEP PV Associate</div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)" class=""><a href="mailto:dan.fink@greendustrialtraining.com" target="_blank" class="">d</a><a href="mailto:anbob88@gmail.com" target="_blank" class="">anbob88@gmail.com</a></div><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12.8px;line-height:inherit;font-family:Arial,Helvetica,sans-serif,serif,EmojiFont;vertical-align:baseline;color:rgb(34,34,34)" class="">970-672-4342</div></div><br class=""> </div></div></div></div></div></div></div></div></div></div></div><br class=""></div><br class=""><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, Jul 20, 2024 at 3:22 PM Jay via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" class="">re-wrenches@lists.re-wrenches.org</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto" class=""><div dir="ltr" class=""></div><div dir="ltr" class="">I just checked the OB forums page and there is nothing current. </div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">One thing I found says that the new president of OB is the CEO of Big Battery. I don’t know that to be a fact. </div><div dir="ltr" class="">Which is also somehow related to signature solar/ EG4. </div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">My guess is that if/when OB resurfaces it won’t have the same products. It’ll just be an old name selling new products and they won’t be dealing with old legacy products, warranty or MX or tech support. </div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">I could be way wrong. </div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">But anyone trying to keep a product line going wouldn’t just stop all communication for a few months. </div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">Maybe someone who has been an OB distributor might know more about what’s up? I no longer have any of those contacts. </div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">New world, fellow wrenches. </div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class="">Jay</div><div dir="ltr" class=""><br class=""></div><div dir="ltr" class=""><br class=""></div></div>
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