<div dir="auto">No, although I have tried. I have left messages for weeks but no response. <br clear="all"><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><br>William Miller<br>Miller Solar.com<br>805-438-5600<br><a href="http://www.millersolar.com">www.millersolar.com</a><br></div></div></div><div><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jul 18, 2024 at 2:56 PM Bruce Erickson <<a href="mailto:bruce@mendocinosolar.com">bruce@mendocinosolar.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word;line-break:after-white-space">Speaking of OB tech support, I was on hold for two hours yesterday, then gave up. Has anyone gotten a live response lately?<div><br><div>
<span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none">Bruce Erickson</span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none">Mendocino Solar Service</span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none">707-937-1701</span><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none"> </span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none">PO Box 1252</span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none">Mendocino, CA 95460</span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none"> </span><br 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style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"></span><span style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;color:rgb(0,0,0)"></span><span style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;color:rgb(0,0,0)"></span><span style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;color:rgb(0,0,0)"></span><span style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;color:rgb(0,0,0)"></span><span style="font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;color:rgb(0,0,0)"></span><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"></span><span><img src="cid:ii_190c7f3e1bf143a86281" style="max-width: 100%;"></span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none">"</span><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;display:inline!important;float:none">Serving the Solar System"</span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:14px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><br 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</div>
<div><br><blockquote type="cite"><div>On Jul 18, 2024, at 2:34 PM, Jay via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:</div><br><div><div dir="auto"><div dir="ltr"></div><div dir="ltr">Hi jim. </div><div dir="ltr"><br></div><div dir="ltr">William</div><div dir="ltr">Might be right, but what equipment do you have on this system?</div><div dir="ltr"><br></div><div dir="ltr">Doing a cat 5 unplug,plug back might help</div><div dir="ltr"><br></div><div dir="ltr">Jay</div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br><blockquote type="cite">On Jul 18, 2024, at 3:18 PM, William Miller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="auto">Jim:</div><div dir="auto"><br></div><div dir="auto">You may be logged in as a limited access user. Try logging in as installer. <br clear="all"><br><div dir="auto"><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">William Miller<br>Miller <a href="http://Solar.com" target="_blank">Solar.com</a><br>805-438-5600<br><a href="http://www.millersolar.com/" target="_blank">www.millersolar.com</a><br></div></div></div><div><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jul 18, 2024 at 2:12 PM Jim Gowdy via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I'm having issues trying to set this Mate 3 controller to default settings on a system I haven't worked on before. Things I'm noticing is under my MAIN MENU-SETTINGS-INVERTER my only choice is "SEARCH" and no other menu options. Also under MAIN MENU-SETTINGS-MATE3s my only choices are AGS, data logging, flextime schedule, and optics auto reboot interval. I've done some research online and it seems like user options have been limited. I've got a call into tech support, but no response yet. Does anyone have any advice?<br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Jim with Gowdy Electric<div>Cambria, Ca 93428</div><div>business 805 927 2630</div><div>cell 805 975 5279</div></div></div></div>
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