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<div id="signature">Jay, maybe the price was right? Obvious the old parent corporation wanted into commercial solar. As for EG4 maybe the old lawyer shark saying about eat or be eaten. It was about 5 years back that Schneider sold all commercial solar and it helped their stock.</div>
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<div>Crossing fingers! Happy hour soon! </div>
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<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" rel="noopener"> </a><a style="color: blue; font-size: 11px; font-family: 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; font-weight: 400; background-color: #ffffff;" href="https://offgridsolar1.com/" rel="noopener noreferrer"><span style="font-size: 12pt;">https://offgridsolar1.com/</span></a><a href="http://members.sti.net/offgridsolar/" rel="noopener"> </a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
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<p id="reply-intro">On 2024-05-24 3:58 pm, jay via RE-wrenches wrote:</p>
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<div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">Hi Drake,
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<div>What it says to me is that they either fired everyone or said move to tx.</div>
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<div>I've always joked that if the potential project I'm to work on starts badly it never gets better.</div>
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<div>I still don't understand why the owners of EG4 would by a legacy inverter company?</div>
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<div>Jay</div>
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<div>On May 24, 2024, at 4:20 PM, Drake Chamberlin via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>> wrote:</div>
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<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Hello All,</span></div>
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<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">With the sale of Outback, their tech support seems to have disappeared. Around the time of the sale, tech support had agreed to send me a new control stack for a Radian. After a long delay, they did send it, but were quick to remind me to return the core. </span></div>
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<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">When the new control stack was installed, the inverter would not work. The error message was AC Out Voltage Low. I put the old one back in and returned the one they sent. There is no one to talk to, and no one answers email. </span></div>
<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"> </div>
<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Do you know if the new owners are planning to honor product warranty? Is tech support coming back? </span></div>
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<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">This is a pretty rough transition. It will likely leave a number of people in the dark. </span></div>
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<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Fun Times Indeed!</span></div>
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<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Drake </span></div>
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<p><em>Drake Chamberlin</em></p>
<p><em>Athens Electric LLC</em></p>
<p><em>Ohio Electrical Contractor's License 44810</em></p>
<p><em>NABCEP Certified PV Installation Professional</em></p>
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