<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">I agree with you William</div><div dir="ltr"><br></div><div dir="ltr">While there could be all sorts of valid reasons for the downtime. </div><div dir="ltr"><br></div><div dir="ltr">What’s not acceptable is the lack of communication and notification that it was going to happen or had happened. </div><div dir="ltr"><br></div><div dir="ltr">If they do have new owners they are not starting well. </div><div dir="ltr"><br></div><div dir="ltr">Jay</div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br><blockquote type="cite">On May 18, 2024, at 9:42 PM, William Miller via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style>@font-face { font-family: Calibri; }
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div.WordSection1 { page: WordSection1; }</style><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Friends:</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I am sure you are all acutely aware, but this is not a trivial matter. We depend on Optics for alerts and trouble shooting. We rely on Optics for the history it records to analyze trends and evaluate production and consumption. I doubt the data lost will back-fill. I sell Outback based in great part on the Optics interface. For this system to be down for days at a time is not a good sign at all.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I will be lighting up the phone lines on Monday to find out what happened and to emphasize this cannot become a pattern.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Miller Solar</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">805-438-5600</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.millersolar.com/"><span style="color:blue">www.millersolar.com</span></a></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">CA Lic. 773985</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Lou Russo via RE-wrenches<br><b>Sent:</b> Saturday, May 18, 2024 11:50 AM<br><b>To:</b> RE-wrenches<br><b>Cc:</b> Lou Russo<br><b>Subject:</b> Re: [RE-wrenches] Optics</span></p><p class="MsoNormal"> </p><div><div><p class="MsoNormal">All my sites are currently down.</p></div><div><p class="MsoNormal"> </p></div><p class="MsoNormal">Not related but I tried to call tech support yesterday during business hours and got message saying thank you for calling Outback Sales leave a message.</p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I do hope they are just in transition but I got a bad feeling about this. I hope I am wrong.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Has anyone heard for sure who bought them? I know they were bought from talking to tech support but that is all I know and the Internet has 0 info on a recent sale. </p></div></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">On Sat, May 18, 2024, 6:48 AM Dan Fink via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><div><p class="MsoNormal">Mine all went down yesterday at noon MDT. I wonder if this has to do with the sale of Outback?</p></div><div><p class="MsoNormal"><br clear="all"></p><div><div><div><div><div><div><div><div><div><div><div><div><p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.5pt;font-family:"Arial","sans-serif";color:#222222;border:none windowtext 1.0pt;padding:0in">Dan Fink</span><span style="font-family:"Calibri","sans-serif";color:black"></span></p></div><div><div><p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.5pt;font-family:"Arial","sans-serif";color:#222222">Owner, Buckville Energy Consulting LLC</span></p></div><div><p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.5pt;font-family:"Arial","sans-serif";color:#222222">IREC Certified Instructor for PV and Small Wind Installation</span></p></div><div><p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.5pt;font-family:"Arial","sans-serif";color:#222222">NABCEP Certified PV System Inspector</span></p></div><div><p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.5pt;font-family:"Arial","sans-serif";color:#222222">NABCEP PV Associate</span></p></div><div><p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.5pt;font-family:"Arial","sans-serif";color:#222222"><a href="mailto:dan.fink@greendustrialtraining.com" target="_blank">d</a><a href="mailto:anbob88@gmail.com" target="_blank">anbob88@gmail.com</a></span></p></div><div><p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.5pt;font-family:"Arial","sans-serif";color:#222222">970-672-4342</span></p></div></div><p class="MsoNormal"><br> </p></div></div></div></div></div></div></div></div></div></div></div><p class="MsoNormal"> </p></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">On Sat, May 18, 2024 at 10:17 AM William Miller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><p class="MsoNormal">Friends:</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">100% of our Optics sites are down since 11 AM yesterday. Is it just us?<br clear="all"></p><div><div><p class="MsoNormal">William Miller<br>Miller Solar.com<br>805-438-5600<br><a href="http://www.millersolar.com" target="_blank">www.millersolar.com</a></p></div></div></div><p class="MsoNormal"> </p></blockquote></div></div><p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>List sponsored by Redwood Alliance<br><br>Pay optional member dues here: <a href="http://re-wrenches.org" target="_blank">http://re-wrenches.org</a><br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>There are two list archives for searching. 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