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--></style></head><body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word;line-break:after-white-space"><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Friends:</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I discovered the cause of my problems: The customer has multiple email addresses. When he created his account on Optics he used a different email address from the one he gave me to use in the invitation. Once we got on the same email address we connected successfully.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Thank for the advice.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Miller Solar</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">805-438-5600</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.millersolar.com/"><span style="color:blue">www.millersolar.com</span></a></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">CA Lic. 773985</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Nick A Lucchese [mailto:<a href="mailto:lucchesesolar@me.com">lucchesesolar@me.com</a>] <br><b>Sent:</b> Wednesday, February 21, 2024 11:46 AM<br><b>To:</b> <a href="mailto:william@millersolar.com">william@millersolar.com</a>; RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Adding customer to Optics RE system</span></p></div></div><p class="MsoNormal"> </p><p class="MsoNormal">Greetings William,</p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I think the trick is to have the customer wait until they get the invite and not have them create an account ahead of time. However on your end, it does say something about the client being able to add the system if they already have an account. I too have come across this exact headache you’re referring to and seems like it always resolves itself by way of the invitation email the installer initiates.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Hope that helps. I know luck shouldn't need be associated but, good luck! Nick</p><div><div><p class="MsoNormal"><span style="color:black"> </span></p></div><p class="MsoNormal" style="margin-bottom:12.0pt"> </p></div><div><p class="MsoNormal"><br><br></p><div><p class="MsoNormal">On Feb 21, 2024, at 11:12 AM, William Miller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">Friends:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">This is a subject that has frustrated me for a long time. I have asked Outback Tech support but none of their people do this because they are not customers.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">I will connect anew system to Optics and send the client an invitation. The customer creates and account and then is directed to a page that shows this:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><image005.jpg></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">There is only one link to click and it takes you to this:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><image006.jpg></span></p></div><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">Again, you have only one choice. The next step prompts to enter a MAC address but that MAC address is already in the system and the system will not let the customer proceed.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">I have dealt with this for years. Some customers stumble onto the solution but if I look over someone’s shoulder I do not see how to log into an existing system. Anyone know what I am missing?</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">Thanks in advance.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">William</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Miller Solar</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">17395 Oak Road, Atascadero, CA 93422</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">805-438-5600</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><a href="http://www.millersolar.com/"><span style="color:purple">www.millersolar.com</span></a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">CA Lic. 773985</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p><p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">_______________________________________________<br>List sponsored by Redwood Alliance<br><br>Pay optional member dues here:<span class="apple-converted-space"> </span></span><a href="http://re-wrenches.org/"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:purple">http://re-wrenches.org</span></a><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif""><br><br>List Address:<span class="apple-converted-space"> </span></span><a href="mailto:RE-wrenches@lists.re-wrenches.org"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:purple">RE-wrenches@lists.re-wrenches.org</span></a><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif""><br><br>Change listserver email address & settings:<br></span><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:purple">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</span></a><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif""><br><br>There are two list archives for searching. 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