<div dir="ltr">Thanks Kevin<div>I'll try emailing him. All it takes is one good tech support person on a team to get somewhere on an issue. </div><div><br></div><div>Take care, </div><div><br></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><span><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Georgia;color:rgb(80,0,80);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Vince McClellan</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Georgia;color:rgb(80,0,80);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Energy Design</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Georgia;color:rgb(80,0,80);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">NABCEP PV Installation Professional</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Georgia;color:rgb(80,0,80);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">p. </span><span style="font-size:11pt;font-family:Georgia;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">(541) 485-8122</span><span style="font-size:11pt;font-family:Georgia;color:rgb(80,0,80);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> f. </span><span style="font-size:11pt;font-family:Georgia;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">(541) 338-8202</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(80,0,80);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">If you have received this email and are not the intended recipient, please delete this email. Copying or using any part, content, or attachment of this email is strictly prohibited. </span></p><div><span style="font-size:11pt;font-family:Arial;color:rgb(80,0,80);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><br></span></div></span></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Oct 24, 2023 at 9:46 AM Kevin Pegg <<a href="mailto:kpegg@energyalternatives.ca">kpegg@energyalternatives.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg8634486485818516502">
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<p class="MsoNormal">I’ve not been able to get through to tech support via phone for some time now. Try emailing Rhodes
<a href="mailto:rhodes.carter@se.com" target="_blank">rhodes.carter@se.com</a>. Once he is engaged on an issue the support is quite good and is very knowledgeable about the product.
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<p class="MsoNormal">Kevin<u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>>
<b>On Behalf Of </b>Vince McClellan via RE-wrenches<br>
<b>Sent:</b> Monday, October 23, 2023 5:28 PM<br>
<b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Cc:</b> Vince McClellan <<a href="mailto:vince@solarenergydesign.com" target="_blank">vince@solarenergydesign.com</a>><br>
<b>Subject:</b> [RE-wrenches] Schneider Tech Support<u></u><u></u></p>
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<p class="MsoNormal">Have any of you been in contact with tech support at Schneider? I haven't worked with their equipment in several years. I'm working on repairing another contractor's system, and when I tried to call tech support in the middle of the day,
no one answered the call. I remember several years ago there was a special number to press once you were in the Schneider tech support answering system, but if you followed the prompts you wouldn't actually get to tech support. <u></u><u></u></p>
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<p class="MsoNormal">Thanks in advance to anyone who can help, <u></u><u></u></p>
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<p style="margin:0in"><span style="font-family:Georgia,serif;color:rgb(80,0,80)">Vince McClellan</span><u></u><u></u></p>
<p style="margin:0in"><span style="font-family:Georgia,serif;color:rgb(80,0,80)">Energy Design</span><u></u><u></u></p>
<p style="margin:0in"><span style="font-family:Georgia,serif;color:rgb(80,0,80)">NABCEP PV Installation Professional</span><u></u><u></u></p>
<p style="margin:0in"><span style="font-family:Georgia,serif;color:rgb(80,0,80)">p. </span>
<span style="font-family:Georgia,serif;color:rgb(17,85,204)">(541) 485-8122</span><span style="font-family:Georgia,serif;color:rgb(80,0,80)"> f.
</span><span style="font-family:Georgia,serif;color:rgb(17,85,204)">(541) 338-8202</span><u></u><u></u></p>
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<p style="margin:0in"><span style="font-family:Arial,sans-serif;color:rgb(80,0,80)">If you have received this email and are not the intended recipient, please delete this email. Copying or using any part, content, or attachment of this email is strictly prohibited.
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