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<p class="MsoNormal">Hi Wallace, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Interesting. Eric has in the past been responsive to my queries. I emailed him over 1 week ago about my most recently failed XWPro and have not heard back. I see he is replying fairly rapidly to your query. I shall bug him more next week.
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<p class="MsoNormal">Kevin<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Wallace Stahle via RE-wrenches<br>
<b>Sent:</b> Friday, October 13, 2023 5:05 PM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Cc:</b> Wallace Stahle <wstahle@pacific.net><br>
<b>Subject:</b> Re: [RE-wrenches] XW Pro failures<o:p></o:p></p>
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<p class="MsoNormal">Hey bleeding edgers,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">So being alarmed at what I was reading and halfway through purchasing a dual stack XW Pro package I emailed Eric Benson with my concerns and pasted your four descriptive posts with it and my plans to reconsider my choice before committing
to problems some have had and I dont need. I pointed out the many solid installs some have had and that this appears to be a new problem in the unit, not the installation or older production runs.<o:p></o:p></p>
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<p class="MsoNormal">Here is his initial response including reaching out to him if tech help is uh, unresponsive.<o:p></o:p></p>
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<p class="MsoNormal">Begin forwarded message:<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica",sans-serif">From: </span>
</b><span style="font-family:"Helvetica",sans-serif">Eric Bentsen <<a href="mailto:Eric.Bentsen@se.com">Eric.Bentsen@se.com</a>></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica",sans-serif">Subject: Re: XW Pro problems</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica",sans-serif">Date: </span>
</b><span style="font-family:"Helvetica",sans-serif">October 13, 2023 at 4:09:44 PM PDT</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica",sans-serif">To: </span>
</b><span style="font-family:"Helvetica",sans-serif">Wallace Stahle <<a href="mailto:future@pacific.net">future@pacific.net</a>></span><o:p></o:p></p>
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<p class="MsoNormal">Hi Wallace,<o:p></o:p></p>
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<p class="MsoNormal">It sounds like someone loaded the wrong firmware, or they attempted calibration without reading the guide. We have thousands of successfully installed XW Pro units in single and multi-unit systems. If anyone on wrenches needs assistance
and is unable to reach tech support, they can reach out to me directly. Most issues installers face in the field related to loud buzzing are because they don't follow the commissioning guide on the website, which includes upgrading firmware in InsightLocal
first, then upgrade XW Pro unit(s), then restore each XW Pro to ALL factory defaults, finally apply region code. These steps are necessary, in the correct order, to have a smooth commissioning experience. <o:p></o:p></p>
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<p class="MsoNormal">Let me know how I can help.<o:p></o:p></p>
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<p class="MsoNormal">Eric<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sent via the Samsung Galaxy S21 FE 5G, an AT&T 5G smartphone<br>
Get <a href="https://aka.ms/AAb9ysg">Outlook for Android</a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="margin:5.0pt;text-align:center"><span style="font-size:6.0pt;font-family:"Arial",sans-serif;color:#626469">Internal<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wallace Stahle <<a href="mailto:future@pacific.net">future@pacific.net</a>><br>
<b>Sent:</b> Friday, October 13, 2023 3:12:47 PM<br>
<b>To:</b> Eric Bentsen <<a href="mailto:Eric.Bentsen@se.com">Eric.Bentsen@se.com</a>><br>
<b>Subject:</b> XW Pro problems <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:red">[External email: Use caution with links and attachments]</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Hello Eric, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">So I just ordered a pair of MPPT 600/100 controllers and PDP for two inverters ahead of the 2 XW Pros that will go in later and I read some posts from experienced installers and realize I can not proceed with the install given these reports
from four Re-Wrenches. See pasted comments below.<o:p></o:p></p>
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<p class="MsoNormal">The customers need for reliable power supply is critical.<o:p></o:p></p>
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<p class="MsoNormal">I can not afford the time, trips, on hold phone time and frustration involved with remedies for these problems even if covered under warranty. Tech help generally presumes installer error when problems arise and getting them/you to acknowledge
faulty product is an uphill rock rolling experience.<o:p></o:p></p>
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<p class="MsoNormal">Your thoughts?<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">Wallace Stahle<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">Future Electric Energy Co<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">PO Box 236<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">Willits, CA 95490<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">707-459-0474<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif">Lic.#C10-762093<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif"><a href="mailto:future@pacific.net">future@pacific.net</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal">Hello Wrenches, <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this year? In recent months I’ve had 2 DOA (one producing 180/360VAC; one charger had this nasty building THD and ugly noise until it tripped out), and 2 fail after few
weeks in service. One charger just failed, and another have yet to take the long drive to figure out but it’s gone dark.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001 and can’t think of any that just failed like of recent. Unplanned return service calls are costly as we all know. Tech support has been wildly inconsistent and presently
unresponsive. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#0056D6">Funny you should say that. One that I just installed is acting weird and sounds horrible. Waited an hour on the phone for tech support to no avail. Will be
a really long drive back to sort things out. Never had an XW with issues before.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif">I have a buddy that has had two different stacked pairs with issues. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif">It took months of back and forth on the one which they did replace them however one of the inverters sent from Schneider was a euro 230/50hz. Taking another trip and more
delay. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif">And same guy, another project with monitoring etc they refused to do anything and the client had the money to just replace them with another brand, and it’s been working
fine ever since. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif">Not a good situation <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#0042AA">I've only installed one and it is an ongoing nightmare. Almost burned the customers house down with exploding batteries.</span><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#0042AA">Voltages all set properly but the unit ignored all settings and went up to 67 volts while I watched and who knows how high it would have gone if I had not shut
the system down. Luckily the owner of the spart time home has been there when it needed to be shut down. </span><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#0042AA">A grid tie system that has been off line most of its 10 year life. First time Schneider tech support said it must be wrong settings. I had gone over them
many times and with another tech with me and there were no incorrect settings. After more than a year, they admitted that the firmware was bad. Wasted another whole day getting the firmware upgraded and it worked for awhile and then did the same thing.
Worked OK the last two years after replacing the batteries for the second time and then suddenly it started using lots of water and is doing it again. Not to mention the AGS module not working with the firmware. A New module still has same problem. All wiring tested.
I have seen XW's (not my install) making loud noises and seeming to have issues but I wasn't going to touch them Told them to get the original installing company to check it out. </span><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#0042AA"> I'm about to rip my problem child off the wall and put in a Radian. I've installed dozens with only 2 needing any attention with power supply board and a power
module, all quick fixes.</span><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
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