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<p>What were the issues? I've not seen a Magnum have power quality
troubles, but they are not the "grid" either. My experience is
that they are similar or a bit better than Outback, but certainly
have measurable THD in the 4 to 5% range. Its almost always
finicky loads, and the inverter has always been within its
tolerances, so I doubt you have an actual warranty issue.
However, I have seen inverter output get strange after lightning
damage, which is not covered under warranty either. <br>
</p>
<p>You need a decent meter that can measure THD, and can capture the
peak voltage of the waveform. A good oscilloscope is even better,
so you can see the waveform. <br>
</p>
<p>Stuff like clocks not keeping time, or certain digital controls
on certain appliances not functioning, is not a warranty claim.
Lights dimming, or LEDs flickering is not a warranty claim. These
are normal living off grid, and the only thing better than a
Magnum for power quality is Exeltech in my experience. <br>
</p>
<p>Ray Walters<br>
Remote Solar<br>
</p>
<div class="moz-cite-prefix">On 5/31/2023 11:37 AM, Chris Sparadeo
via RE-wrenches wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAAdbmLbpZWM5T8aVE4msbx83MTDJst03vdODy=CDGbsadJqTGg@mail.gmail.com">
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Hi all,
<div dir="auto"><br>
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<div dir="auto">I have a client with a Magnum MS 4024- PAE
inverter. There are some serious issues with power output
quality and according to the client, another installer had
started the RMA process while the inverter was still under
warranty, however Sensata has not been responsive and has lost
track of the case. They are asking for a new case to be
initiated, but the inverter is now out of warranty. Has anyone
out there had similar lack luster support issues with Sensata? </div>
<div dir="auto"><br>
</div>
<div dir="auto">Best,</div>
<div dir="auto"><br>
</div>
<div dir="auto">Chris </div>
<span class="gmail_signature_prefix">-- </span><br>
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data-smartmail="gmail_signature">
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<div>Chris Sparadeo</div>
<div><br>
</div>
<div><br>
</div>
<div>C_802-369-4458</div>
<div>H_802-728-3059</div>
</div>
</div>
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<br>
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