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<div dir="ltr">Hey all, I really like Fortress and I’ve had amazingly good experiences with their support. I have had 3 different interactions with Fortress technical support. They’ve supported me very very well. They don’t have a good phone number for me to
call, but I fill out an online ticket and then the appropriate support agent calls me. Sure, occasionally I’m in a place with no internet, but then, there’s probably no cell phone coverage either.
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<div>Overall, their technical support was the most helpful team I’ve ever experienced. Outback Power has some really awesome techs (like Lones Tuss) but when you have to deal with the low level techs (which is most of the time), it’s pretty bad. I haven’t had
good experiences with Schneider tech support or MidNite tech support. I’ve dealt with many other companies, and I felt like Fortress had the best tech support I’ve had to deal with.</div>
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<div>Cheers, </div>
<div>Kienan</div>
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Solar Distribution LLC</font></strong></font></strong></span></span>
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<span style="margin: 0px;"><strong style="font-family: "Comic Sans MS";"><font size="4" face="Calibri" class="ContentPasted0">Maxfield Solar LLC (installation and consulting company)</font></strong></span></div>
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631-5584</span> (Cell)</font></strong></font></strong></font></span></font></strong></font></span></div>
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<blockquote type="cite"><br>
On Dec 12, 2022, at 9:10 AM, Dave Angelini Offgrid Solar via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br>
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<p>Fortress has been great for me/and my clients and they have webinars all the time. Not sure why you guy's are not going to them?</p>
<p>Below is one this week.....</p>
<p>---------------------------------------------------------------------------------------------------------------------------------------------------------</p>
<p>Thank you for registering for "Holly Jolly Webinar 2022".</p>
<p>Join Fortress Power West Coast Sales Director, Alex Lepore, for a festive and informational Holly Jolly Webinar! This webinar will discuss the following topics:<br>
- Battery overview<br>
- Supply challenges and product availability<br>
- Fortress Power in 2023 and beyond</p>
<p>Please send your questions, comments and feedback to:<span> </span><a href="mailto:sales@fortresspower.com" rel="noreferrer">sales@fortresspower.com</a></p>
<br>
<pre> </pre>
<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank" rel="noopener">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
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<p id="reply-intro">On 2022-12-11 10:20 pm, Roland - RES via RE-wrenches wrote:</p>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
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<div dir="auto">Aloha Jeremy,
<div> </div>
<div>I would like to join this call.</div>
<div> </div>
<div>We have numerous Fortress systems installed.</div>
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<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<span style="background-color: rgba(255, 255, 255, 0);">Sent from a IPhone, with touch screen keys on the fly. Please excuse shortcuts and typos. </span></blockquote>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<span style="background-color: rgba(255, 255, 255, 0);"> </span></blockquote>
<span style="border-collapse: collapse; background-color: rgba(255, 255, 255, 0);">Roland Shackelford<br>
</span>
<div><span style="background-color: rgba(255, 255, 255, 0);">NABCEP CERTIFIED PV INSTALLER</span></div>
<div><span style="background-color: rgba(255, 255, 255, 0);">President </span></div>
<div>
<div>Renewable Energy Services (RES), Inc. </div>
<div>Mobile: <u><a href="http://808-938-9239/" target="_blank" rel="noopener noreferrer">808-938-9239</a></u></div>
<div><a href="http://www.renewablenergy.com/" target="_blank" rel="noopener noreferrer">www.renewablenergy.com</a></div>
</div>
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On Dec 1, 2022, at 1:22 PM, Jeremy Coxon via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br>
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<div dir="ltr">HI Wrenches,
<div> </div>
<div>A couple of weeks ago this thread came up - main topic was lack of tech support from Fortress. A few days later I was contacted by Marc Zeitlin, Fortress's</div>
Regional sales manager Midwest. We haven't used Fortress yet, but I basically reiterated the concerns that were expressed on this thread and said that I'd be interested once they had their Tech support issues ironed out. To my surprise Marc really took that
feedback and ran with it all the way up to offering me and those of you that are interested a call with their CEO and anyone else we would like to talk to. I offered to send this note to the list and invite you all to join the call. I would think we'd want
to keep the numbers manageable, but we can figure that out.
<div> </div>
<div>I don't have a horse in the race and have no association with Fortress, but I thought it might be a really good opportunity for those of you that have more experience with Fortress to get a direct line with their CEO and main tech folks so that we can
hopefully improve things for all. Marc has proposed Thursday January 5th at 10am. Let me know directly at
<a href="mailto:jcoxon@sunwindpowerinc.com" rel="noreferrer">jcoxon@sunwindpowerinc.com</a> if you're interested and I'll pass your name along so they can get this set up.
<div><br>
<div>
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<div>Best Regards,<br>
Jeremy Coxon NABCEP # 091308-21<br>
MWBE Certified<br>
<br>
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