<div dir="ltr">Hell Mac,<div>I recently went through the same thing with Sonnen. I left a couple messages on the support line and never heard back. Finally reached out to Sales and got some results.</div><div>Support is communicating with us now on </div><table cellpadding="0" role="presentation" style="border-collapse:collapse;margin-top:0px;width:auto;font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px;display:block;color:rgb(119,119,119)"><tbody style="display:block"><tr style="display:flex"><td style="white-space:nowrap;padding:0px;vertical-align:top;width:auto;line-height:20px;display:block;max-height:20px"><span name="service@sonnen-batterie.com" role="gridcell" style="color:rgb(31,31,31);font-size:0.875rem;font-weight:bold;display:inline;vertical-align:top;line-height:20px"><span style="vertical-align:top"><a href="mailto:service@sonnen-batterie.com" target="_blank">service@sonnen-batterie.com</a></span></span></td></tr></tbody></table><br>For a service appointment you must schedule it online (with about 1 week lead time it seems)<div><span style="color:rgb(17,85,204);text-decoration-line:underline">https://</span><span class="gmail-il" style="color:rgb(17,85,204)">calendly</span><span style="color:rgb(17,85,204);text-decoration-line:underline">.com/us-</span><span style="color:rgb(17,85,204);text-decoration-line:underline">technical-services</span><br></div><div><br></div><div>I hope that helps.</div><div><br></div><div><div><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><div>With Kind Regards<div>Carl Adams</div><div>SunRock Solar</div>513.290.9072 (mobile)</div><br></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Nov 11, 2022 at 11:06 AM Mac Lewis via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hello Wrenches,<div><br></div><div>Does anyone know a good contact for Sonnen customer support? I've tried online, calling etc with no response after many attempts. Not impressed!</div><div><br></div><div>Thanks in advance</div><div><div><br></div>-- <br><div dir="ltr"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:"Times New Roman";font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div></div></div>
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