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<p>I agree, software and firmware issues are becoming my #1 call
back issue. Off grid, this is totally unacceptable. I'm not using
either company you mentioned for off grid systems at this time
because of reliability issues. I've had decent luck with Magnum,
and find their control system easier for customers to navigate.</p>
<p> Some of this becomes our design responsibility, too. I
generally avoid auto start in the first place, and prefer
customers that take an active role in the system operation. A SOC
meter with a remote start switch next to it, operated by a
competent human is going to be much more effective than any auto
start setup. </p>
<pre class="moz-signature" cols="72">R. Ray Walters
Chief Technical Officer, RemoteSolar.com
BS Mech Engineering, 1988
Former NABCEP Certified, 2004-2016
Licensed Master ELectrician, Colorado
303 505-8760</pre>
<br>
<div class="moz-cite-prefix">On 2/12/17 11:12 AM, Lou Russo wrote:<br>
</div>
<blockquote
cite="mid:CAEE7mxpegCHBb4txZoFiuqcOfRqqK_SM-z+NH47DNwP-d7NXdw@mail.gmail.com"
type="cite">
<div dir="ltr">Aloha Wrenches,
<div><br>
</div>
<div>I have steered clear of the Mate 3 for as long as possible,
I have burned through my stash of FXs and now have been
installing the FXRs and using the Mate 3. I typically utilize
AGS for my clients in a 2 - wire start with a Diesel Genset
setup. On 2 recently installed systems, one a FP2 and the
other a FP1, the clients require "Must Run" to function. Of
course it does not work. I can get it to work if I set the
time for a few minutes later, but not for the next day. I have
not used this feature ever in the past but since it is in the
manual I wrongly assumed it would work. I am running firmware
version 3.015 on both Mates. Tech support just wants me to do
a factory reset and reprogram. That did not work. </div>
<div><br>
</div>
<div>Anybody else having issues getting this feature to work?</div>
<div><br>
</div>
<div>On a related note, software problems are becoming a
systemics issue in our industry. Being recently burned by
Schneider because of a software issue (to the point of
breaking an appliance), now this, and endless other little
bugs from almost every manufacturer my frustration level with
software in the off-grid world is at a all time high. Given
the importance of supplying power I firmly believe our
manufactures can not and should not take the same approach to
software as Silicon Valley does. "Fail early and often" may
work for Facebook, Google and Uber but it has no place in our
industry. Keep it simple and fight the urge to engage in
feature creep. PLEASE.</div>
<div><br>
</div>
<div><br clear="all">
<div>
<div class="m_-9045616435394834762gmail_signature"
data-smartmail="gmail_signature">
<div dir="ltr">
<div>Aloha,
<div><br>
</div>
<div>Lou Russo</div>
<div><a moz-do-not-send="true"
href="mailto:lou@spreesolarsystems.com"
target="_blank">lou@spreesolarsystems.com</a></div>
<div><a moz-do-not-send="true"
href="tel:%28440%29%20345-6762"
value="+14403456762" target="_blank">440 345 6762</a></div>
<div>Spree Solar Systems LLC </div>
<div>CT-34322</div>
<div><br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
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<pre class="moz-signature" cols="72">--
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