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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">Lones:</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">Thank you for the reply outlining the firmware update functionality of the various devices. Unfortunately I think you missed the more important point: Outback inverters with Mate3 monitors and possibly Optics systems are experiencing programming glitches that are shutting systems down. By my count, four installers have reported similar problems on this forum in response to my query.</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">It is one thing if an Optics system disconnects on a regular basis, or there are consistent gaps in data reporting, both of which is happening, but it is a much bigger issue that these systems are shutting down. This violates the core performance mission of a battery inverter system.</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">When I experienced this recent failure, I was actually in your facility for a training. I requested tech support and Jorge, I believe the head of Tech Support, came in the training room and I showed him the problem. This is not a few charge parameters adjusting up or down a few points, this is inverters 1, 2 and 3 all becoming 1/2 Phase masters. This shut off power to my customer and requires a drive to the site to repair. I am disappointed no one at Outback has contacted me about this serious problem.</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">My confidence in the Outback Radian/Mate3/Optics systems is shaken. I just received a contract for a 16K Radian system and I can’t place the order until I get some idea of how this will be resolved.</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">Please review the Wrenches posts on the subject. Please also contact Jorge and see what he knows or can figure out about this issue. There is a large group of us here waiting to learn what will be done about this problem.</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">Sincerely,</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d">William Miller</span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><img width="64" height="28" style="width:.6666in;height:.2916in" id="Picture_x0020_1" src="cid:image003.jpg@01D24060.2673D850" alt="Gradient Cap_mini"><br>Lic 773985<br><a href="http://www.millersolar.com/"><span style="color:blue">millersolar.com</span></a><br>805-438-5600</span></p></div><p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Lones Tuss<br><b>Sent:</b> Monday, November 14, 2016 8:53 AM<br><b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>><br><b>Subject:</b> Re: [RE-wrenches] Firmware, Firmware, Firmaware was Outback Programming Ghost</span></p></div></div><p class="MsoNormal"> </p><p class="MsoNormal">Hello All</p><p class="MsoNormal"> The legacy Mate(2) and legacy FX inverters did require the units to be sent to OutBack to be updated.</p><p class="MsoNormal">The Mate3 and the FXRA inverters can all be updated in the field.</p><p class="MsoNormal">The newest revisions of software are available on the OutBack website.</p><p class="MsoNormal"><a href="http://outbackpower.com/catalogs-collaterals/category/td-firmware-updates">http://outbackpower.com/catalogs-collaterals/category/td-firmware-updates</a></p><p class="MsoNormal"> </p><p class="MsoNormal">Down load the new firmware on an SD Card insert it into the Mate3</p><p class="MsoNormal">Press the Lock Button enter 141 as the password.</p><p class="MsoNormal">Select Firmware Update</p><p class="MsoNormal">Then choose the device you wish to update.</p><p class="MsoNormal"> </p><p class="MsoNormal"> When updating the inverters it is advised to put the system in Bypass as the inverters will shut down when an update is performed. </p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#333333">Lones Tuss</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#333333">Applications Engineer</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#333333">OutBack Power Technologies</span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Comic Sans MS";color:#333333">17825 59<sup>th</sup> Ave NE, Suite B, Arlington, WA 98223</span><span style="font-size:11.0pt;font-family:"Comic Sans MS";color:black"></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#333333">360.618.4383 Office | 425.213.8794 Cell</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="http://www.outbackpower.com/">www.outbackpower.com</a></span></p></div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> RE-wrenches [<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>William Miller<br><b>Sent:</b> Saturday, November 12, 2016 9:17 AM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Firmware, Firmware, Firmaware was Outback Programming Ghost</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal"> Ray:</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Upgrading firmware on inverters and Mates requires either a board swap for inverters or a trip to the factory for a standard Mate. Only the Mate3 can be field upgraded. </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Then, if you have mixed inverter firmware, there can be unintended consequences. For example, we upgraded a fourth inverter because of a failure. We were told to make it the master. When we did, the gen would disconnect after 20 minutes. We changed it back to a slave and problem resolved. </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">In our society, the price for added features is added frustration. </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">William</p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>On Nov 12, 2016, at 8:32 AM, Ray Walters <<a href="mailto:ray@solarray.com">ray@solarray.com</a>> wrote:</p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal" style="margin-bottom:12.0pt">I second uprading all firmware on all devices. I had a recent FXR install that was dropping one of the inverters (and its leg) whenever the system tried to sell. Latest firmware cured the issues. <br>The industry is moving from us being electricians to becoming computer techs. Retirement looks better each day.</p><pre>R.Ray Walters</pre><pre>CTO, Solarray, Inc</pre><pre>Nabcep Certified PV Installer, </pre><pre>Licensed Master Electrician</pre><pre>Solar Design Engineer</pre><pre>303 505-8760</pre><div><p class="MsoNormal">On 11/12/2016 6:08 AM, Wayne Irwin wrote:</p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div id="divtagdefaultwrapper"><p><span style="font-family:"Calibri",sans-serif;color:black">Very strange that all the programming is scrambled. </span></p><p><span style="font-family:"Calibri",sans-serif;color:black"> </span></p><p><span style="font-family:"Calibri",sans-serif;color:black">Recently we had a FXR system which had been working fine for nearly six months come up with an incompatibility error with the slave inverter even though the firmware was the most recent and the same for both inverters. After several failed attempts to re-upgrade the inverter firmware, we took a shot at upgrading the Mate 3 firmware which did work. We then again tried the inverters and it worked. System is now working again (for now) and the programming is all still valid.</span></p><p><span style="font-family:"Calibri",sans-serif;color:black"> </span></p><p><span style="font-family:"Calibri",sans-serif;color:black"> </span></p><div id="Signature"><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:#008a17">Wayne Irwin,<br>President<br>License #CVC56695 <br>State Licensed Solar Contractor<br>Pure Energy Solar International Inc. <br><a href="mailto:PureEnergySolar@hotmail.com" id="LPNoLP">Wayne@PureEnergySolar.com</a> <br><a href="http://PureEnergySolar.com" target="_blank" id="LPNoLP">http://PureEnergySolar.com</a><br><a href="https://solarchargingstation.net" target="_blank" id="LPNoLP">http://SolarChargingStation.net</a><br>352 377-6527 Office<br>352 336-3299 Fax<br></span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#008a17"><br><br></span><span style="font-family:"Comic Sans MS";color:#008a17">The Sun Is Always Shining!</span><span style="font-family:"Calibri",sans-serif;color:black"></span></p><p class="ecxecxecxecececececmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#008a17">The content of this message is Pure Energy Solar Confidential. If you are not the intended recipient and have received this message in error, any use or distribution is prohibited. Please notify me immediately by reply e-mail and delete this message from your computer system. Thank you.</span><span style="font-family:"Calibri",sans-serif;color:black"></span></p></div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p><div><div class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Calibri",sans-serif;color:black"><hr size="2" width="98%" align="center"></span></div><div id="divRplyFwdMsg"><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> RE-wrenches <a href="mailto:re-wrenches-bounces@lists.re-wrenches.org"><re-wrenches-bounces@lists.re-wrenches.org></a> on behalf of William Miller <a href="mailto:william@millersolar.com"><william@millersolar.com></a><br><b>Sent:</b> Thursday, November 10, 2016 11:26 PM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Outback Programming Ghost</span><span style="font-family:"Calibri",sans-serif;color:black"> </span></p><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div></div><div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Ray:</span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I have no reason to believe anyone has been meddling. No one knows the password. It does look like some serious glitch. </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">William</span></p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:black"><br>On Nov 10, 2016, at 6:25 PM, Ray Walters <<a href="mailto:ray@solarray.com">ray@solarray.com</a>> wrote:</span></p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:black">It almost sounds like someone got in there and tried to reprogram stuff themselves. Have you installed the proper anti-Gremlin devices?</span></p><pre><span style="color:black">R.Ray Walters</span></pre><pre><span style="color:black">CTO, Solarray, Inc</span></pre><pre><span style="color:black">Nabcep Certified PV Installer, </span></pre><pre><span style="color:black">Licensed Master Electrician</span></pre><pre><span style="color:black">Solar Design Engineer</span></pre><pre><span style="color:black">303 505-8760</span></pre><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">On 11/10/2016 12:34 PM, William Miller wrote:</span></p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Colleagues: </span></p><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I maintain an off-grid, 8 stack FX Outback system with 3 charge controllers. The system has been on line for about 6 years. It got upgraded about 7 months ago with 2 Mate3s.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">About a week ago the system shutdown, leaving the customer without power. A maintenance worker started a generator and power was restored. I did not hear about the situation for several days.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">A maintenance supervisor was dispatched yesterday to work with me over the telephone to see if we could restart the system. The system would only run if the inverter output breakers were all off. </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I examined the system via Optics. I was very surprised to see that the system programming was absolutely scrambled. This was so much so that even the stacking settings were wrong. For example, inverter 2 was set as a Master, which we all know will crash any system. Other settings were also found with very random values.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">This system was running prior to last Friday, so the stacking at least must have been right prior to the outage. I am completely mystified as to how this could have happened. </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I am in conversation with Outback who is taking this seriously. I have not heard back from them yet but I am curious if anyone else has experienced this or anything similar. I'd like to broaden my knowledge on this situation to enhance my understanding and to share any findings with the group.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Thank you in advance for any input.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">William Miller</span></p></div></div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p><pre><span style="color:black">_______________________________________________</span></pre><pre><span style="color:black">List sponsored by Redwood Alliance</span></pre><pre><span style="color:black"> </span></pre><pre><span style="color:black">List Address: <a 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style="color:black">Check out or update participant bios:</span></pre><pre><span style="color:black"><a href="http://www.members.re-wrenches.org">www.members.re-wrenches.org</a></span></pre><pre><span style="color:black"> </span></pre></blockquote><p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span></p></div></blockquote><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:black">_______________________________________________<br>List sponsored by Redwood Alliance<br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>List-Archive: <a 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</pre><pre>List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a></pre><pre> </pre><pre>List rules & etiquette:</pre><pre><a href="http://www.re-wrenches.org/etiquette.htm">www.re-wrenches.org/etiquette.htm</a></pre><pre> </pre><pre>Check out or update participant bios:</pre><pre><a href="http://www.members.re-wrenches.org">www.members.re-wrenches.org</a></pre><pre> </pre></blockquote><p class="MsoNormal"> </p></div></blockquote><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>List sponsored by Redwood Alliance<br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br><br>List rules & etiquette:<br><a href="http://www.re-wrenches.org/etiquette.htm">www.re-wrenches.org/etiquette.htm</a><br><br>Check out or update participant bios:<br><a href="http://www.members.re-wrenches.org">www.members.re-wrenches.org</a></p></div></blockquote></div></body></html>