<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">FYI dated 8/25/16 CSW4048 - AC output over voltage, unit is faulting with a F02 during load<div><br class=""><blockquote type="cite" class=""><div class="">Begin forwarded message:</div><br class="Apple-interchange-newline"><div class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class=""><blockquote type="cite" class=""><div class=""><br class="">Sorry for the delayed reply, I have been extremely busy today, I also tried calling you directly, I left a VM with the case notes and my contact information. <br class=""><br class="">I was able to work with our engineering team about this issue and this is there reply. <br class=""><br class="">Schneider Electric Solar has identified a <font color="#000000" class="">possible quality issue affecting the Conext SW 4048</font>.As a result of this quality issue, the Subject Inverter while operating may experience an issue in the power board that renders the unit permanently inoperable. <font color="#000000" class="">In rare instances this quality issue could result in smoke and combustive material exiting through the ventilation openings of the Subject Inverter enclosure. </font>This quality issue does not constitute a direct safety concern, but may cause property damage to the area immediately adjacent to the unit. <br class=""><br class="">Schneider Electric believes that this quality issue is isolated to those Subject Inverters that are connected to either a grid or generator input. Since Schneider Electric has neither experienced nor<br class="">become aware of any such quality issue with the Subject Inverter operating in an off‐grid without generator applications. As a precaution and as a service to our valued customer base, Schneider Electric recommends the below‐described intervention along with the support from its re-sellers and/or distributors for purposes of addressing this quality issue as follows:<br class=""><br class="">Immediate Action:<br class="">Schneider Electric anticipates releasing an updated firmware on or about 30th August 2016 for purposes of alleviating this quality issue so that the Subject Inverters affected by this quality issue may be upgraded with new firmware. <br class=""><br class=""><br class=""><br class="">Thank you<br class=""><br class=""><br class="">Case Reference #:30831138<br class=""><br class="">Question: <br class="">CSW4048 - AC output overvoltage<br class=""><br class="">Customer called to report an issue with this unit - unit is faulting with a F02 during load<br class=""> <br class=""><br class="">Date Created: 8/23/2016 <br class=""><br class=""><br class="">For all correspondence regarding this issue, please make sure to leave the ID number [] in the subject line or body of the email. <br class="">_____________________________________________________________________________________________<br class="">Schneider Electric | Technical Support | Solar Solution <br class="">Phone: (650) 351-8237 | Toll Free Phone: (866) 519-1470 | Fax: (604) 422-2756 <br class="">Email: <a href="mailto:RE.TechSupport@schneider-electric.com" class="">RE.TechSupport@schneider-electric.com</a> | Site: <a href="http://www.schneider-electric.com/solar" class="">www.schneider-electric.com/solar</a><br class=""><br class="">How am I doing? Please email my manager with any feedback at Email: <a href="mailto:Jim.Houlik@schneider-electric.com" class="">Jim.Houlik@schneider-electric.com</a><br class=""><br class=""><br class="">*** Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of any recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.<br class="">ref:_00DA0abSm._50012bHR4t:ref<br class=""></div></blockquote></div><br class=""></div></div></blockquote></div><br class=""><div class="">
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