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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The concept of micros has so many advantages that we will try to stay with them. So what are our best choices now? Feb 2015, Enecsys was biggest in Europe but called it quits; Nov 2014, SolarBridge sold to SunPower (presumably has distribution only in house); SMA? It’s been rocky from its inception and I don’t know how it stands now. ???<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Bill Dorsett<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Manhattan, KS<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org] <b>On Behalf Of </b>gary easton<br><b>Sent:</b> Friday, August 05, 2016 8:59 AM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Enphase Support Non-Responsive<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>just a worthless ticket but no action and certainly no timely reimbursement if at all. I would never do business with this company again.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Fri, Aug 5, 2016 at 9:38 AM, <<a href="mailto:penobscotsolar@midmaine.com" target="_blank">penobscotsolar@midmaine.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Just to renew this line of conversation, I have been waiting for several<br>call backs form Enphase, with no results, for the past three weeks. I also<br>have warranty claims that go back four months+ that have not been<br>fulfilled. I will not sell any more Enphase, at all, until they resolve<br>these communication and warranty issues.<br><br>Daryl DeJoy<br>NABCEP Certified PV Installer<br>Penobscot Solar Design<br><br><br><br><br>> It seems like we are talking about inverter and module customer service<br>> (good and bad) a lot lately.<br>><br>> Has anyone else noticed that Enphase seems to have stopped responding to<br>> tickets submitted via their website? Hold times are unacceptable, so I<br>> gave<br>> up on that, but nobody gets back to you when you try to contact them via<br>> their web form for weeks, even about an existing RMA or ticket, and they<br>> no<br>> longer let you update tickets by email. They are very helpful and<br>> competent<br>> if you get them on the phone, but who has time for that?!<br>><br>> I'm also waiting an unacceptable amount of time on a major module<br>> manufacturer warranty claim right now. I'd love to see Home Power or<br>> someone do a story on manufacturer responsiveness to dealers. Things are<br>> generally going down hill it seems.<br>><br>> Jason Szumlanski<br>> Florida Solar Design Group<br>> _______________________________________________<br>> List sponsored by Redwood Alliance<br>><br>> List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br>><br>> Change listserver email address & settings:<br>> <a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>><br>> List-Archive:<br>> <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html" target="_blank">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br>><br>> List rules & etiquette:<br>> <a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>><br>> Check out or update participant bios:<br>> <a href="http://www.members.re-wrenches.org" target="_blank">www.members.re-wrenches.org</a><br>><br>><br><br><br>_______________________________________________<br>List sponsored by Redwood Alliance<br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html" target="_blank">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br><br>List rules & etiquette:<br><a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">www.re-wrenches.org/etiquette.htm</a><br><br>Check out or update participant bios:<br><a href="http://www.members.re-wrenches.org" target="_blank">www.members.re-wrenches.org</a><o:p></o:p></p></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Gary Easton<br>Appalachian Renewable Power</span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Stewart, Ohio 45778<br>NABCEP Certified Solar PV <br>T: 740-277-8498</span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a href="http://www.arp-solar.com" target="_blank">www.arp-solar.com</a></span><o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><h1 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#003399'>“First they ignore you. Then they laugh at you. Then they fight you. Then you win.”<o:p></o:p></span></h1></div><div><p class=MsoNormal>~Ghandi<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div></div></div></div></body></html>