<div dir="ltr">Hey Jason,<div>I agree totally. What works for me here on the East (Right) Coast is I call just prior to 2000 EST and I am almost assured of being able to talk with out a long wait time. Most times I get straight through.</div><div><br></div><div>Christopher</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jul 5, 2016 at 3:46 PM, Jason Szumlanski <span dir="ltr"><<a href="mailto:jason@floridasolardesigngroup.com" target="_blank">jason@floridasolardesigngroup.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">It seems like we are talking about inverter and module customer service (good and bad) a lot lately.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Has anyone else noticed that Enphase seems to have stopped responding to tickets submitted via their website? Hold times are unacceptable, so I gave up on that, but nobody gets back to you when you try to contact them via their web form for weeks, even about an existing RMA or ticket, and they no longer let you update tickets by email. They are very helpful and competent if you get them on the phone, but who has time for that?! </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I'm also waiting an unacceptable amount of time on a major module manufacturer warranty claim right now. I'd love to see Home Power or someone do a story on manufacturer responsiveness to dealers. Things are generally going down hill it seems.</div><span class="HOEnZb"><font color="#888888"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Jason Szumlanski</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Florida Solar Design Group </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div><div data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span><br></span></div><div dir="ltr"><br></div><div dir="ltr"><span></span></div></div></div></div></div></div></div></div></div></div></div></div></div>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="text-align:center"><span style="font-size:10pt;color:rgb(31,73,125)"><font face="Arial, sans-serif">Chris Schaefer’s<br></font></span><a href="http:www.solarandwindfx.com" style="font-size:12.8px" target="_blank"><img src="http://www.solarandwindfx.com/wp-content/uploads/2015/01/Solar-Wind-FX-Logo.png" width="200" height="40" style="color:rgb(31,73,125);font-family:Arial,sans-serif;font-size:10pt"></a><br><i><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)"><span style="font-size:9pt">Tel/Fax
585-229-2083 or Cell 585-748-1870 </span><span style="font-size:12px"><br></span></span></i><i style="font-size:12.8px"><span style="font-size:10pt"><font color="#1f497d"><font face="Arial, sans-serif">5115
South Hill Road ~ Canandaigua New York 14424<br></font></font></span></i><i style="font-size:12.8px"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.solarandwindfx.com" target="_blank"><span style="color:blue">www.solarandwindfx.com</span></a> ~ E-mail: <span style="color:blue"><a href="mailto:chris@solarandwindfx.com" target="_blank">chris@solarandwindfx.com</a></span></span></i></p><p style="text-align:center"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><img src="http://solarandwindfx.com/wp-content/uploads/2015/01/certs.jpg" width="200" height="56"><br></span></i></p>

<p style="text-align:center"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Thomas Jefferson,
the author of our great Constitution, once said, "democracy" will
cease to exist when you take away from those who are willing to work and give
to those who would not."</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"></span></p></div></div></div></div></div></div>
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