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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Pekka,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Oh boy, this sounds bad. I know that early modules < year 2000 had a lot of hot spot related issues, but I haven’t personally had any in the recent past. This sounds like a total excuse. All modules may get dirty. The last time we had a module producing low energy, the module manufacturer (Suniva) gladly replaced the module after we sent them voltage and current readings. </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Out of curiosity, what kind of glass soiling did you have? What are the symptoms (low production, discolored cells, burned traces)? We’ve installed some Aleo systems and I’ve attached the warranty info that I had on file in case it helps.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Best,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">August</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Luminalt</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Pekka Laine - Photon Solar Power Inc.<br><b>Sent:</b> Wednesday, June 29, 2016 12:17 PM<br><b>To:</b> <a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a><br><b>Subject:</b> [RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">Hello wrenches,</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Has anyone ever gotten a similar response from Bosch/aleo for a warranty claim on a "hotspot." </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">" </p><p>Sorry, this is the result. Soiled module glass is the cause, this resulted in current surges and HotSpot on the cell. External influences (shading) is not a part of the aleo product and performance guarantee.</p><p>We apologize for any inconvenience this may cause to you.</p><p> </p><p style="text-align:justify">Mit freundlichen Grüßen / Best regards<br><b><br></b><br>Sales Customer Service (SEDE/SCS) <br>Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt | GERMANY |<a href="http://www.bosch-solarenergy.de/" target="_blank">www.bosch-solarenergy.de</a><br>Tel. +49(3628)6643-4728 | Fax +49(3628)6643-4107 </p><p style="text-align:justify">"</p><p style="text-align:justify"><span style="font-size:9.0pt">So they are saying the dirt on the glass caused the problem. How convenient....that response can be used to derail every claim. These panels should be designed for ourdoor </span><a href="http://use.th/" target="_blank">use. Th</a><span style="font-size:9.0pt">at is total bs. So does their product lliterature state dirt is a problem and indicate how often they should be cleaned.</span></p><p style="text-align:justify">Should we as installers accept this?</p></div><p class="MsoNormal">Pekka Laine<br><br>President<br>Photon Solar Power Inc.<br><a href="http://www.PhotonSolarPower.com">www.PhotonSolarPower.com</a><br>Cell. 760-556-8170<br>Toll Free 888-SUN-ACDC <br>CA Lic. #933648<br>NABCEP Certified PV Installer # 032611-174</p></div></body></html>