<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">I WILL SECOND THAT! SMA you out there….. oh yea thats right, NOT! I swear by offering such poor service, its almost that they are trying to leave the US market. Piss off the installers w/ NO support and no more market they have to “service”. I sold more SMA equipment then anything else but now I can NOT justify selling it w/ the LACK OF PROFESSIONAL help when its needed. <div class="">Perhaps they still have a manu rep that can respond to this . TUMP</div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jun 16, 2016, at 8:22 AM, Matt Partymiller <<a href="mailto:matt@solar-energy-solutions.com" class="">matt@solar-energy-solutions.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">I am shocked anyone would refer to SMA's tech support (at least in the<br class="">past year) as good. At least 50% of the time that I have to call SMA I<br class="">end up on hold for 45 minutes before the automated system just hangs up on<br class="">me. Most of the level one support staff are useless. If I try to leave a<br class="">message I never get a return call. SMA service used to be good. Right<br class="">now it is about the worst in our industry. Their saving grace is a<br class="">product that works well (except the Arc Fault detection).<br class=""><br class="">Matt<br class=""><br class=""><br class="">Matthew Partymiller<br class="">Solar Energy Solutions LLC<br class="">(877) 312-7456<br class=""><a href="mailto:matt@solar-energy-solutions.com" class="">matt@solar-energy-solutions.com</a><br class=""><br class=""><br class=""><br class="">On Wed, June 15, 2016 7:19 pm, William Miller wrote:<br class=""><blockquote type="cite" class="">Fronius is like Sears tools. The warranty is good but you have to use it<br class="">all the time. 500% failure rate on Fronius for us. We use only SMA. The<br class="">TL-22 series has great features. So far it is reliable. SMAs grid tie<br class="">tech support is good. Less impressed with island support.<br class=""><br class="">William Miller<br class=""><br class=""><br class=""><br class=""><blockquote type="cite" class="">On Jun 15, 2016, at 2:26 PM, scot.arey@solarcentex.com wrote:<br class=""><br class=""><br class="">Fronius has been wonderful and as you say, they are prompt.<br class=""><br class=""><br class="">More importantly, they have a tech team one can reach quite quickly.<br class=""><br class=""><br class="">Strongly recommend the company and its product line.<br class=""><br class=""><br class="">Howard "Scot" Arey<br class="">Solar CenTex<br class="">254-300-1228<br class=""><br class=""><br class="">Sent from Outlook Mobile<br class=""><br class=""><br class=""><br class=""><br class="">On Wed, Jun 15, 2016 at 3:30 PM -0500, "Sky Sims"<br class=""><sky@ecologicalsystems.biz> wrote:<br class=""><br class=""><br class=""><blockquote type="cite" class="">Just found out the hard way that Solectria (now Yaskawa?) doesn't do<br class="">service call reimbursement or cover downtime of their product during<br class="">the warranty period. They promised the world when I was in the<br class="">inverter selection process but once they get the equipment out the<br class="">door apparently down time and the site visits spent fixing their<br class="">product is their customers problem. We're thinking about switching<br class="">inverter brands, which inverters have the best reimbursement policies<br class="">right now? My experience has been:<br class="">SMA pay's $150 per inverter per truck roll(although it can be<br class="">difficult collecting from them). ABB pays $150 (although it can be<br class="">difficult to collecting from them) Schneider Electric pays $150<br class="">(they've been really quick to pay anytime there is an issue)<br class="">Fronius pays $250 (they’ve been really quick to pay anytime there is<br class="">an issue)<br class=""><br class="">That's my list right now and when it comes to reimbursing installers<br class="">for problems with their equipment during the warranty period Fronius<br class="">looks like the big winner right now with Schneider coming in a close<br class="">second.<br class=""><br class="">My two cents,<br class="">Sky Sims<br class="">Ecological Systems<br class=""><br class=""><br class="">_______________________________________________<br class="">List sponsored by Redwood Alliance<br class=""><br class=""><br class="">List Address: RE-wrenches@lists.re-wrenches.org<br class=""><br class=""><br class="">Change listserver email address & settings:<br class="">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br class=""><br class=""><br class="">List-Archive:<br class="">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis<br class="">t.html<br class=""><br class="">List rules & etiquette:<br class="">www.re-wrenches.org/etiquette.htm<br class=""><br class="">Check out or update participant bios:<br class="">www.members.re-wrenches.org<br class=""><br class=""></blockquote>_______________________________________________<br class="">List sponsored by Redwood Alliance<br class=""><br class=""><br class="">List Address: RE-wrenches@lists.re-wrenches.org<br class=""><br class=""><br class="">Change listserver email address & settings:<br class="">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br class=""><br class=""><br class="">List-Archive:<br class="">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.<br class="">html<br class=""><br class="">List rules & etiquette:<br class="">www.re-wrenches.org/etiquette.htm<br class=""><br class="">Check out or update participant bios:<br class="">www.members.re-wrenches.org<br class=""><br class=""></blockquote>_______________________________________________<br class="">List sponsored by Redwood Alliance<br class=""><br class=""><br class="">List Address: RE-wrenches@lists.re-wrenches.org<br class=""><br class=""><br class="">Change listserver email address & settings:<br class="">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br class=""><br class=""><br class="">List-Archive:<br class="">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.ht<br class="">ml<br class=""><br class="">List rules & etiquette:<br class="">www.re-wrenches.org/etiquette.htm<br class=""><br class="">Check out or update participant bios:<br class="">www.members.re-wrenches.org<br class=""><br class=""><br class=""></blockquote><br class=""><br class=""><br class=""><br class=""><br class="">_______________________________________________<br class="">List sponsored by Redwood Alliance<br class=""><br class="">List Address: RE-wrenches@lists.re-wrenches.org<br class=""><br class="">Change listserver email address & settings:<br class="">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br class=""><br class="">List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html<br class=""><br class="">List rules & etiquette:<br class="">www.re-wrenches.org/etiquette.htm<br class=""><br class="">Check out or update participant bios:<br class="">www.members.re-wrenches.org<br class=""><br class=""></div></div></blockquote></div><br class=""><div class="">
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" class=""><b class=""><i class=""> Serving Mid Coast Maine & Northern California</i></b></span><span style="font: normal normal normal 10px/normal Arial; " class=""><b class=""><i class=""><br class=""></i></b></span><b class=""><i class=""> 207-832-7574 Cl. 610-517-8401 </i></b></div><div style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal 'Times New Roman'; " class=""><span style="color: rgb(45, 44, 250); " class=""><b class=""><i class=""> </i></b></span><b class=""><i class="">Blair "TUMP" May</i></b></div><p style="font-weight: normal; margin-top: 5px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; font: normal normal normal 12px/normal 'Times New Roman'; color: rgb(0, 144, 25); " class=""><span style="color: rgb(0, 0, 0); " class=""><b class=""><i class=""> ******** MAINE'S CHARTER ********<br class=""> </i></b></span><b class=""><i class=""> </i></b><span style="text-decoration: underline; 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