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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">I would always use caution when asking anyone for design recommendations. I they can’t give good info get another distributor. Price is not the holy grail<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#006600"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600">Tom Duffy<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600">Senior Solar Design Engineer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#006600"><img width="244" height="101" id="Picture_x0020_1" src="cid:image003.png@01D132B3.70443CB0" alt="Real-logo-X-195"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">E-Mail:
</span></b><b><span style="font-family:"Arial",sans-serif;color:#006600">tom@thesolar.biz<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">Panama Office:
</span></b><b><span style="font-family:"Arial",sans-serif;color:#006600">507-6126-1253<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">Direct Toll Free:</span></b><span style="font-family:"Arial",sans-serif;color:#006600">
<b>888-503-6772<o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">International:
</span></b><b><span style="font-family:"Arial",sans-serif;color:#006600">575-539-2111<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">SKYPE Address:
</span></b><b><span style="font-family:"Arial",sans-serif;color:#006600">thesolarbiz<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Rounded MT Bold",sans-serif;color:maroon">NOTICE</span><span style="font-size:11.0pt;font-family:"Arial Rounded MT Bold",sans-serif;color:#006600">:
<i>Due to recent budget cuts, the rising cost of electricity, gas, and oil...plus the current state of the economy............the light at the end of the tunnel, has been turned off… It should have been solar.<o:p></o:p></i></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><b><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:#993300">Confidentiality Notice</span></b><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:#993300">:</span><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:green">
This message including any attachments is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please
contact the sender and delete any copies of this message.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600"><o:p> </o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org]
<b>On Behalf Of </b>Tump<br>
<b>Sent:</b> Wednesday, December 09, 2015 10:29 AM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> Re: [RE-wrenches] Outback customer service?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#B60F0A">Many, not all, OutBack Distributors offer design and tech support,
</span><span style="font-family:"Arial",sans-serif;color:black">that can lead to questionable system design. I had a client discus a system that they were getting from a distributor in LA that was NOT designed correctly for the low temps here in maine. Be careful
.......sometimes you DO get what you pay for.</span><o:p></o:p></p>
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<p class="MsoNormal">On Dec 9, 2015, at 10:12 AM, Tom Duffy wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Hi Rebekah</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Many, not all, OutBack Distributors offer design and tech support as well to dealer/installers. In most cases they will be able to answer questions on a larger range of products as
well.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Kind regards</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#006600"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600">Tom Duffy</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600">Senior Solar Design Engineer</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#006600"><image002.png></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">E-Mail:<span class="apple-converted-space"> </span></span></b><b><span style="font-family:"Arial",sans-serif;color:#006600"><a href="mailto:tom@thesolar.biz">tom@thesolar.biz</a></span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">Panama Office:<span class="apple-converted-space"> </span></span></b><b><span style="font-family:"Arial",sans-serif;color:#006600">507-6126-1253</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">Direct Toll Free:</span></b><span class="apple-converted-space"><span style="font-family:"Arial",sans-serif;color:#006600"> </span></span><b><span style="font-family:"Arial",sans-serif;color:#006600">888-503-6772</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">International:<span class="apple-converted-space"> </span></span></b><b><span style="font-family:"Arial",sans-serif;color:#006600">575-539-2111</span></b><o:p></o:p></p>
</div>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:maroon">SKYPE Address:<span class="apple-converted-space"> </span></span></b><b><span style="font-family:"Arial",sans-serif;color:#006600">thesolarbiz</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600"> </span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Rounded MT Bold",sans-serif;color:maroon">NOTICE</span><span style="font-size:11.0pt;font-family:"Arial Rounded MT Bold",sans-serif;color:#006600">:<span class="apple-converted-space"> </span><i>Due
to recent budget cuts, the rising cost of electricity, gas, and oil...plus the current state of the economy............the light at the end of the tunnel, has been turned off… It should have been solar.</i></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"> </span><b><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:#993300">Confidentiality Notice</span></b><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:#993300">:</span><span class="apple-converted-space"><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:green"> </span></span><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:green">This
message including any attachments is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact
the sender and delete any copies of this message.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600"> </span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">RE-wrenches
[<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>]<span class="apple-converted-space"> </span><b>On Behalf Of<span class="apple-converted-space"> </span></b>Rebekah Hren<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Tuesday, December 08, 2015 5:44 PM<br>
<b>To:</b><span class="apple-converted-space"> </span>RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [RE-wrenches] Outback customer service?</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Advice I often give to students in PV classes: if you are trying to decide between two similar pieces of equipment at a similar cost (rack, inverter, modules, whatever), try calling the tech support line to ask a technical question and
see what happens. Does anyone answer and how quickly? If so does that person have a clue as to how to answer your question? If they don't know how quickly can they get you to someone who does? I know things wax and wane over time at any company, but you can
sure learn a lot about a company calling the tech support line before you spec equipment. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I would just add that it's pretty amazing Midnite puts their tech support folks names, phone numbers and email addresses on their website. I don't think I've seen any other PV company do that. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Rebekah<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Tue, Dec 8, 2015 at 5:15 PM, Starlight Solar Power Systems <<a href="mailto:larry@starlightsolar.com" target="_blank">larry@starlightsolar.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi Peter,<o:p></o:p></p>
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<p class="MsoNormal">I only had the option to leave a message and after about 1 hour on hold I did so. That was a week ago. I had not heard of calling at a specific hour. Is this something they suggest? Where did you hear of this 0700 calling time?<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Larry</span><o:p></o:p></p>
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<p class="MsoNormal">On Dec 8, 2015, at 3:00 PM, Peter Parrish <<a href="mailto:peter.parrish@calsolareng.com" target="_blank">peter.parrish@calsolareng.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Phil Undercuffler has the title of Chief Technologist, Product Development – or something to that effect. I suggest not trying to reach him with run-of-the-mill
issues, but if your want to engage him about future product development, or to get confirmation about utility issues, NEM 2.0, industry trends, etc. he is the best person at Outback Power to talk to. If you want to know more about how to program the Radian
Series, he could point you to the right person.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I think a lot of problems with Outback can be traced to their off-grid history…</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Has anyone tried to make a telecon appointment with Outback Tech Support: call them at 0700 h PT and ask to get a call back at a certain time later in the day?</span><o:p></o:p></p>
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<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">-</span><span style="font-size:7.0pt;color:#1F497D"> <span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Peter</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Peter T. Parrish, Ph.D.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">President, SolarGnosis</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1107 Fair Oaks Ave.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Suite 351</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">South Pasadena, CA 91030</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(323) 839-6108</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:petertor@pobox.com" target="_blank">petertor@pobox.com</a></span><o:p></o:p></p>
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<p class="MsoNormal">Tel: 336.266.8800<br>
NABCEP Certified Solar PV Installation Professional™ 091209-85<br>
NC Licensed Electrical Contractor<o:p></o:p></p>
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<a href="blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/"><b>www.SWNL.net</b></a></span></span><span class="apple-style-span"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;color:black"> </span><span style="font-size:9.0pt;color:#2D2CFA"> </span><span style="font-size:13.5pt;color:#2D2CFA">Solarwinds Northernlights</span><span style="font-size:9.0pt;color:black"> <i> </i></span><span style="font-size:9.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:9.0pt;color:black"> Serving Mid Coast Maine & Northern California</span></i></b><b><i><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:black"><br>
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<p class="MsoNormal"><b><i><span style="font-size:9.0pt;color:#2D2CFA"> </span></i></b><b><i><span style="font-size:9.0pt;color:black">Blair "TUMP" May</span></i></b><span style="font-size:9.0pt;color:black"><o:p></o:p></span></p>
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<b><i><span style="font-size:9.0pt;color:black"> ******** MAINE'S CHARTER ********<br>
</span></i></b><b><i><span style="font-size:9.0pt;color:#009019"> <u> NABCEP "Certified PV Installer"</u></span></i></b><b><i><u><span style="font-size:9.0pt;color:black"> <br>
</span></u></i></b><b><i><span style="font-size:9.0pt;color:black"> <br>
******** MAINE'S CHARTER ********<br>
</span></i></b><b><i><u><span style="font-size:9.0pt;color:#009019"> Trace Xantrex "Certified" Dealer / Installer"</span></u></i></b><span style="font-size:9.0pt;color:#009019"><o:p></o:p></span></p>
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