<html><head><base href="x-msg://49/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Times; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; "><font class="Apple-style-span" color="#b60f0a">Many, not all, OutBack Distributors offer design and tech support, </font></span><span style="font-family: Arial, sans-serif; color: black; ">that can lead to questionable system design. I had a client discus a system that they were getting from a distributor in LA that was NOT designed correctly for the low temps here in maine. Be careful .......sometimes you DO get what you pay for.</span></div></div></div></span></blockquote><div><div>On Dec 9, 2015, at 10:12 AM, Tom Duffy wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Times; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: black; ">Hi Rebekah<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: black; "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: black; ">Many, not all, OutBack Distributors offer design and tech support as well to dealer/installers. In most cases they will be able to answer questions on a larger range of products as well.<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: black; "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: black; "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: black; ">Kind regards<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); ">Tom Duffy<o:p></o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); ">Senior Solar Design Engineer<o:p></o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); "><span><image002.png></span><o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: maroon; ">E-Mail:<span class="Apple-converted-space"> </span></span></b><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); "><a href="mailto:tom@thesolar.biz" style="color: blue; text-decoration: underline; ">tom@thesolar.biz</a><o:p></o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: maroon; ">Panama Office:<span class="Apple-converted-space"> </span></span></b><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); ">507-6126-1253<o:p></o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: maroon; ">Direct Toll Free:</span></b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); "><span class="Apple-converted-space"> </span><b>888-503-6772<o:p></o:p></b></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: maroon; ">International:<span class="Apple-converted-space"> </span></span></b><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); ">575-539-2111<o:p></o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: maroon; ">SKYPE Address:<span class="Apple-converted-space"> </span></span></b><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); ">thesolarbiz<o:p></o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); "><o:p> </o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: 'Arial Rounded MT Bold', sans-serif; color: maroon; ">NOTICE</span><span style="font-size: 11pt; font-family: 'Arial Rounded MT Bold', sans-serif; color: rgb(0, 102, 0); ">:<span class="Apple-converted-space"> </span><i>Due to recent budget cuts, the rising cost of electricity, gas, and oil...plus the current state of the economy............the light at the end of the tunnel, has been turned off… It should have been solar.<o:p></o:p></i></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="color: black; "> </span><b><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: rgb(153, 51, 0); ">Confidentiality Notice</span></b><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: rgb(153, 51, 0); ">:</span><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: green; "><span class="Apple-converted-space"> </span>This message including any attachments is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender and delete any copies of this message.<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-family: Arial, sans-serif; color: rgb(0, 102, 0); "><o:p> </o:p></span></b></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Arial, sans-serif; color: black; "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><span class="Apple-converted-space"> </span>RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Rebekah Hren<br><b>Sent:</b><span class="Apple-converted-space"> </span>Tuesday, December 08, 2015 5:44 PM<br><b>To:</b><span class="Apple-converted-space"> </span>RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" style="color: blue; text-decoration: underline; ">re-wrenches@lists.re-wrenches.org</a>><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [RE-wrenches] Outback customer service?<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">Advice I often give to students in PV classes: if you are trying to decide between two similar pieces of equipment at a similar cost (rack, inverter, modules, whatever), try calling the tech support line to ask a technical question and see what happens. Does anyone answer and how quickly? If so does that person have a clue as to how to answer your question? If they don't know how quickly can they get you to someone who does? I know things wax and wane over time at any company, but you can sure learn a lot about a company calling the tech support line before you spec equipment. <o:p></o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">I would just add that it's pretty amazing Midnite puts their tech support folks names, phone numbers and email addresses on their website. I don't think I've seen any other PV company do that. <o:p></o:p></div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">Rebekah<o:p></o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "> <o:p></o:p></div></div></div></div></div></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">On Tue, Dec 8, 2015 at 5:15 PM, Starlight Solar Power Systems <<a href="mailto:larry@starlightsolar.com" target="_blank" style="color: blue; text-decoration: underline; ">larry@starlightsolar.com</a>> wrote:<o:p></o:p></div><blockquote style="border-top-style: none; border-right-style: none; border-bottom-style: none; border-width: initial; border-color: initial; border-left-style: solid; border-left-color: rgb(204, 204, 204); border-left-width: 1pt; padding-top: 0in; padding-right: 0in; padding-bottom: 0in; padding-left: 6pt; margin-left: 4.8pt; margin-right: 0in; "><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">Hi Peter,<o:p></o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">I only had the option to leave a message and after about 1 hour on hold I did so. That was a week ago. I had not heard of calling at a specific hour. Is this something they suggest? Where did you hear of this 0700 calling time?<o:p></o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div><div><div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-family: Helvetica, sans-serif; color: black; ">Larry<o:p></o:p></span></div></div><div><p class="MsoNormal" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 12pt; "><span style="font-family: Helvetica, sans-serif; color: black; "><o:p> </o:p></span></p></div></div></div></div></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">On Dec 8, 2015, at 3:00 PM, Peter Parrish <<a href="mailto:peter.parrish@calsolareng.com" target="_blank" style="color: blue; text-decoration: underline; ">peter.parrish@calsolareng.com</a>> wrote:<o:p></o:p></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Phil Undercuffler has the title of Chief Technologist, Product Development – or something to that effect. I suggest not trying to reach him with run-of-the-mill issues, but if your want to engage him about future product development, or to get confirmation about utility issues, NEM 2.0, industry trends, etc. he is the best person at Outback Power to talk to. If you want to know more about how to program the Radian Series, he could point you to the right person.</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I think a lot of problems with Outback can be traced to their off-grid history…</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Has anyone tried to make a telecon appointment with Outback Tech Support: call them at 0700 h PT and ask to get a call back at a certain time later in the day?</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">-</span><span style="font-size: 7pt; color: rgb(31, 73, 125); "> <span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Peter</span><o:p></o:p></p><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Peter T. Parrish, Ph.D.</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">President, SolarGnosis</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">1107 Fair Oaks Ave.</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Suite 351</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">South Pasadena, CA 91030</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">(323) 839-6108</span><o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><a href="mailto:petertor@pobox.com" target="_blank" style="color: blue; text-decoration: underline; ">petertor@pobox.com</a></span><o:p></o:p></div></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div></div></div></div></div></div></div></div><p class="MsoNormal" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 12pt; "><br>_______________________________________________<br>List sponsored by Redwood Alliance<br><br>List Address:<span class="Apple-converted-space"> </span><a href="mailto:RE-wrenches@lists.re-wrenches.org" style="color: blue; text-decoration: underline; ">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank" style="color: blue; text-decoration: underline; ">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>List-Archive:<span class="Apple-converted-space"> </span><a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html" target="_blank" style="color: blue; text-decoration: underline; ">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br><br>List rules & etiquette:<br><a href="http://www.re-wrenches.org/etiquette.htm" target="_blank" style="color: blue; text-decoration: underline; ">www.re-wrenches.org/etiquette.htm</a><br><br>Check out or update participant bios:<br><a href="http://www.members.re-wrenches.org" target="_blank" style="color: blue; text-decoration: underline; ">www.members.re-wrenches.org</a><br><br><o:p></o:p></p></blockquote></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><br><br clear="all"><o:p></o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; 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