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Hi gang. <br><br>
Lones Tuss is the OutBack tech rep on the list, not Phil. He lists his
phone number in the bios as 360-435-6030 -- I have no idea if that is a
general OutBack number, or what. He also lists his email as
<a href="mailto:ltuss@outbackpower.com">ltuss@outbackpower.com<br><br>
<br>
</a>Gregory Seelhorst wrote at 12:28 PM 12/8/2015:<br>
<br><br>
<blockquote type=cite class=cite cite="">I've seen Phil Undercuffler
mentioned in this group who worked there last I know.Ā <br><br>
Greg<br>
On Dec 8, 2015 2:22 PM, "Dana"
<<a href="mailto:dana@solarwork.com">dana@solarwork.com</a>> wrote:
<dl>
<dd>Same here is some one on line from Outback following this? Comment?
<dd>
----------------------------------------------------------------------------
<dd>Dana Orzel
<dd>Great Solar Works, Inc -Ā NABCEP # 051112-136
<dd>E - <a href="mailto:dana@solarwork.com">dana@solarwork.com</a>Ā
- Web - <a href="http://solarwork.com">solarwork.com</a>
<dd>O - <a href="tel:970.626.5253">970.626.5253</a>Ā C -
<a href="tel:208.721.7003">208.721.7003</a>
<dd>"Responsible Technologies for Responsible People since
1988"
<dd>ļ Please consider the environment before printing this email.<br>
<br>
<dd>-----Original Message-----
<dd>From: RE-wrenches
[<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" eudora="autourl">
mailto:re-wrenches-bounces@lists.re-wrenches.org</a>] On Behalf Of
<a href="mailto:penobscotsolar@midmaine.com">
penobscotsolar@midmaine.com</a>
<dd>Sent: Tuesday, December 08, 2015 12:54 PM
<dd>To: RE-wrenches
<dd>Subject: Re: [RE-wrenches] Outback customer service???
<dd>I too have been frustrated with Outback tech support. I have sat on
hold for as long as 40 minutes before anyone picked up. I have suggested
they have a "dealers only" line and as any good customer
support person would, they empathized with me..........One tech actually
told me the majority of their callers were dealers. I think this speaks
to the added problem battery based systems and so many new dealers
installing them has brought to the industry, but I still feel Outback is
doing a disservice to us all......<br>
<br>
<dd>> HI Larry;
<dd>>
<dd>> I second your suggestion that dealers have a separate, expedited
<dd>> contact line that reaches someone with a higher level of
expertise.
<dd>> 1) We're repeat customers, and their front line sales team.
<dd>> 2) We're not going to call unless its something trickier to
figure out.
<dd>> This has been a long term problem with several of the
manufacturers.
<dd>>
<dd>> R.Ray Walters
<dd>> CTO, Solarray, Inc
<dd>> Nabcep Certified PV Installer,
<dd>> Licensed Master Electrician
<dd>> Solar Design Engineer
<dd>> <a href="tel:303%20505-8760">303 505-8760</a>
<dd>>
<dd>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
<dd>>> Jay, Thats just nuts!
<dd>>>
<dd>>> I have long wondered why companies like this donāt
separate customer
<dd>>> service to āprofessionalsā or "dealersā who are
promoting, selling
<dd>>> and installing their products from the āconsumersā that
bought the
<dd>>> product online and may not have even read the manual. We,
the
<dd>>> wrenches, should have our own contact number or person.
<dd>>>
<dd>>> I did receive a voice mail from Outback (thank-you) now I am
trying
<dd>>> to reach them again to actually place a parts order.
<dd>>>
<dd>>> Larry
<dd>>>
<dd>>> On Dec 8, 2015, at 9:50 AM, jay
<<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a>
<dd>>>
<<a href="mailto:jay.peltz@gmail.com" eudora="autourl">
mailto:jay.peltz@gmail.com</a>>> wrote:
<dd>>>
<dd>>> tech support is
<dd>>> <a href="tel:360-618-4363">360-618-4363</a>
<dd>>>
<dd>>> donāt leave a message unless you can wait for a few weeks.
<dd>>>
<dd>>> jay
<dd>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power
Systems
<dd>>>>
<<a href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a>
<<a href="mailto:larry@starlightsolar.com" eudora="autourl">mailto:larry@starlightsolar.com</a>>>
wrote:
<dd>>>>
<dd>>>> Does anyone know how to reach Outback customer service?
I have
<dd>>>> called, waited and left messages and emailed them with
no response.
<dd>>>>
<dd>>>> Thank you,
<dd>>>>
<dd>>>> Larry
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