<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Peter,<div class=""><br class=""></div><div class="">I only had the option to leave a message and after about 1 hour on hold I did so. That was a week ago. I had not heard of calling at a specific hour. Is this something they suggest? Where did you hear of this 0700 calling time?<div class=""><br class=""><div apple-content-edited="true" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Larry</div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><br class=""></div></div></div></div></div>
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<br class=""><div><div class="">On Dec 8, 2015, at 3:00 PM, Peter Parrish <<a href="mailto:peter.parrish@calsolareng.com" class="">peter.parrish@calsolareng.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="Content-Type" content="text/html; charset=utf-8" class=""><meta name="Generator" content="Microsoft Word 12 (filtered medium)" class=""><style class=""><!--
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</o:shapelayout></xml><![endif]--><div lang="EN-US" link="blue" vlink="purple" class=""><div class="WordSection1"><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Phil Undercuffler has the title of Chief Technologist, Product Development – or something to that effect. I suggest not trying to reach him with run-of-the-mill issues, but if your want to engage him about future product development, or to get confirmation about utility issues, NEM 2.0, industry trends, etc. he is the best person at Outback Power to talk to. If you want to know more about how to program the Radian Series, he could point you to the right person.<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">I think a lot of problems with Outback can be traced to their off-grid history…<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Has anyone tried to make a telecon appointment with Outback Tech Support: call them at 0700 h PT and ask to get a call back at a certain time later in the day?<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""><span style="mso-list:Ignore" class="">-<span style="font:7.0pt "Times New Roman"" class=""> </span></span></span><!--[endif]--><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Peter<o:p class=""></o:p></span></p><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""> </span></div><div class=""><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Peter T. Parrish, Ph.D.<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">President, SolarGnosis<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">1107 Fair Oaks Ave.<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">Suite 351<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">South Pasadena, CA 91030<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class="">(323) 839-6108<o:p class=""></o:p></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""><a href="mailto:petertor@pobox.com" class="">petertor@pobox.com</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D" class=""><o:p class=""></o:p></span></div></div><div class="MsoNormal"><br class=""></div></div></div></div></div></div></div></body></html>