<div dir="ltr">Advice I often give to students in PV classes: if you are trying to decide between two similar pieces of equipment at a similar cost (rack, inverter, modules, whatever), try calling the tech support line to ask a technical question and see what happens. Does anyone answer and how quickly? If so does that person have a clue as to how to answer your question? If they don't know how quickly can they get you to someone who does? I know things wax and wane over time at any company, but you can sure learn a lot about a company calling the tech support line before you spec equipment. <div><br></div><div>I would just add that it's pretty amazing Midnite puts their tech support folks names, phone numbers and email addresses on their website. I don't think I've seen any other PV company do that. <div><div><br><div>Rebekah<br><div> </div></div></div></div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Dec 8, 2015 at 5:15 PM, Starlight Solar Power Systems <span dir="ltr"><<a href="mailto:larry@starlightsolar.com" target="_blank">larry@starlightsolar.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Hi Peter,<div><br></div><div>I only had the option to leave a message and after about 1 hour on hold I did so. That was a week ago. I had not heard of calling at a specific hour. Is this something they suggest? Where did you hear of this 0700 calling time?<div><br><div><div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><div style="color:rgb(0,0,0);font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word">Larry</div><div style="color:rgb(0,0,0);font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><br><br></div></div></div></div></div>
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<br><div><div>On Dec 8, 2015, at 3:00 PM, Peter Parrish <<a href="mailto:peter.parrish@calsolareng.com" target="_blank">peter.parrish@calsolareng.com</a>> wrote:</div><br><div><div lang="EN-US" link="blue" vlink="purple"><div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Phil Undercuffler has the title of Chief Technologist, Product Development – or something to that effect. I suggest not trying to reach him with run-of-the-mill issues, but if your want to engage him about future product development, or to get confirmation about utility issues, NEM 2.0, industry trends, etc. he is the best person at Outback Power to talk to. If you want to know more about how to program the Radian Series, he could point you to the right person.<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I think a lot of problems with Outback can be traced to their off-grid history…<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Has anyone tried to make a telecon appointment with Outback Tech Support: call them at 0700 h PT and ask to get a call back at a certain time later in the day?<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></div><p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><span>-<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Peter<u></u><u></u></span></p><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></div><div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Peter T. Parrish, Ph.D.<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">President, SolarGnosis<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">1107 Fair Oaks Ave.<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Suite 351<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">South Pasadena, CA 91030<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">(323) 839-6108<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="mailto:petertor@pobox.com" target="_blank">petertor@pobox.com</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></div></div><div class="MsoNormal"><br></div></div></div></div></div></span></div></div></div><br>_______________________________________________<br>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr">Tel: 336.266.8800<br>NABCEP Certified Solar PV Installation Professional™ 091209-85<br>NC Licensed Electrical Contractor</div></div>
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