<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I just got off the phone w/ Sandra Herrera, making her aware of this thread. Sandra said she is aware of our frustrations and is working to correct this. While she is relative new at OB she feels that she does have their support to develop something that may satisfy our needs regarding a dealer only line. I doubt that this will happen overnight but as she; said WE THE INSTALLERS are the most important part of OB. Without us being confident in their support, we the installers, will sell other products.<div> She is open to suggestions and is looking for feed back.. that would be creative feed back folks. Tump<br><div><div>On Dec 8, 2015, at 2:56 PM, Dana wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Same here is some one on line from Outback following this? Comment?<br><br>----------------------------------------------------------------------------<br>Dana Orzel <br>Great Solar Works, Inc - NABCEP # 051112-136<br>E - <a href="mailto:dana@solarwork.com">dana@solarwork.com</a> - Web - <a href="http://solarwork.com">solarwork.com</a> <br>O - 970.626.5253 C - 208.721.7003<br>"Responsible Technologies for Responsible People since 1988" <br> Please consider the environment before printing this email.<br><br><br><br>-----Original Message-----<br>From: RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org] On Behalf Of <a href="mailto:penobscotsolar@midmaine.com">penobscotsolar@midmaine.com</a><br>Sent: Tuesday, December 08, 2015 12:54 PM<br>To: RE-wrenches<br>Subject: Re: [RE-wrenches] Outback customer service???<br><br>I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......<br><br><br><br><blockquote type="cite">HI Larry;<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I second your suggestion that dealers have a separate, expedited <br></blockquote><blockquote type="cite">contact line that reaches someone with a higher level of expertise.<br></blockquote><blockquote type="cite">1) We're repeat customers, and their front line sales team.<br></blockquote><blockquote type="cite">2) We're not going to call unless its something trickier to figure out.<br></blockquote><blockquote type="cite">This has been a long term problem with several of the manufacturers.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">R.Ray Walters<br></blockquote><blockquote type="cite">CTO, Solarray, Inc<br></blockquote><blockquote type="cite">Nabcep Certified PV Installer,<br></blockquote><blockquote type="cite">Licensed Master Electrician<br></blockquote><blockquote type="cite">Solar Design Engineer<br></blockquote><blockquote type="cite">303 505-8760<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:<br></blockquote><blockquote type="cite"><blockquote type="cite">Jay, Thats just nuts!<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">I have long wondered why companies like this don’t separate customer <br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">service to “professionals” or "dealers” who are promoting, selling <br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">and installing their products from the “consumers” that bought the <br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">product online and may not have even read the manual. We, the <br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">wrenches, should have our own contact number or person.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">I did receive a voice mail from Outback (thank-you) now I am trying <br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">to reach them again to actually place a parts order.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Larry<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">On Dec 8, 2015, at 9:50 AM, jay <<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a> <br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><<a href="mailto:jay.peltz@gmail.com">mailto:jay.peltz@gmail.com</a>>> wrote:<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">tech support is<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">360-618-4363<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">don’t leave a message unless you can wait for a few weeks.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">jay<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems <br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><<a href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a> <<a href="mailto:larry@starlightsolar.com">mailto:larry@starlightsolar.com</a>>> wrote:<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Does anyone know how to reach Outback customer service? I have <br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">called, waited and left messages and emailed them with no response.<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Thank you,<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite">Larry<br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote></blockquote><blockquote type="cite"><blockquote 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