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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Phil Undercuffler has the title of Chief Technologist, Product Development – or something to that effect. I suggest not trying to reach him with run-of-the-mill issues, but if your want to engage him about future product development, or to get confirmation about utility issues, NEM 2.0, industry trends, etc. he is the best person at Outback Power to talk to. If you want to know more about how to program the Radian Series, he could point you to the right person.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I think a lot of problems with Outback can be traced to their off-grid history…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Has anyone tried to make a telecon appointment with Outback Tech Support: call them at 0700 h PT and ask to get a call back at a certain time later in the day?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Peter<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Peter T. Parrish, Ph.D.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>President, SolarGnosis<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>1107 Fair Oaks Ave.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Suite 351<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>South Pasadena, CA 91030<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>(323) 839-6108<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>petertor@pobox.com</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org] <b>On Behalf Of </b>Michael Welch<br><b>Sent:</b> Tuesday, December 08, 2015 1:25 PM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Outback customer service???<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi gang. <br><br>Lones Tuss is the OutBack tech rep on the list, not Phil. He lists his phone number in the bios as 360-435-6030 -- I have no idea if that is a general OutBack number, or what. He also lists his email as <a href="mailto:ltuss@outbackpower.com">ltuss@outbackpower.com<br><br><br></a>Gregory Seelhorst wrote at 12:28 PM 12/8/2015:<br> <br><br><br><o:p></o:p></p><p class=MsoNormal>I've seen Phil Undercuffler mentioned in this group who worked there last I know. <br><br>Greg<br>On Dec 8, 2015 2:22 PM, "Dana" <<a href="mailto:dana@solarwork.com">dana@solarwork.com</a>> wrote: <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>Same here is some one on line from Outback following this? Comment? <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>---------------------------------------------------------------------------- <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>Dana Orzel <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>Great Solar Works, Inc - NABCEP # 051112-136 <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>E - <a href="mailto:dana@solarwork.com">dana@solarwork.com</a> - Web - <a href="http://solarwork.com">solarwork.com</a> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>O - <a href="tel:970.626.5253">970.626.5253</a> C - <a href="tel:208.721.7003">208.721.7003</a> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>"Responsible Technologies for Responsible People since 1988" <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'>ï Please consider the environment before printing this email.<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>-----Original Message----- <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>From: RE-wrenches [<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org"> mailto:re-wrenches-bounces@lists.re-wrenches.org</a>] On Behalf Of <a href="mailto:penobscotsolar@midmaine.com">penobscotsolar@midmaine.com</a> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>Sent: Tuesday, December 08, 2015 12:54 PM <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>To: RE-wrenches <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>Subject: Re: [RE-wrenches] Outback customer service??? <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'>I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> HI Larry; <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> I second your suggestion that dealers have a separate, expedited <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> contact line that reaches someone with a higher level of expertise. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> 1) We're repeat customers, and their front line sales team. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> 2) We're not going to call unless its something trickier to figure out. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> This has been a long term problem with several of the manufacturers. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> R.Ray Walters <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> CTO, Solarray, Inc <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> Nabcep Certified PV Installer, <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> Licensed Master Electrician <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> Solar Design Engineer <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> <a href="tel:303%20505-8760">303 505-8760</a> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote: <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> Jay, Thats just nuts! <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> I have long wondered why companies like this don’t separate customer <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> service to “professionals†or "dealers†who are promoting, selling <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> and installing their products from the “consumers†that bought the <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> product online and may not have even read the manual. We, the <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> wrenches, should have our own contact number or person. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> I did receive a voice mail from Outback (thank-you) now I am trying <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> to reach them again to actually place a parts order. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> Larry <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> On Dec 8, 2015, at 9:50 AM, jay <<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <<a href="mailto:jay.peltz@gmail.com"> mailto:jay.peltz@gmail.com</a>>> wrote: <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> tech support is <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <a href="tel:360-618-4363">360-618-4363</a> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> don’t leave a message unless you can wait for a few weeks. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>> jay <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> <<a href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a> <<a href="mailto:larry@starlightsolar.com">mailto:larry@starlightsolar.com</a>>> wrote: <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> Does anyone know how to reach Outback customer service? I have <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> called, waited and left messages and emailed them with no response. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> Thank you, <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>>>> Larry <o:p></o:p></p></div></body></html>